BlackBerry Enterprise Mobility Suite Reviews

We used BlackBerry Enterprise Mobility Suite mainly for email, access to our local internet, and other such things. 

Email and the internet are the primary applications.

Having access to our internet was extremely beneficial. We don't have that functionality now that we have switched to Microsoft Intune. It was definitely better with Blackberry.

The interface could be improved.

The user experience appears to be a little out of date.

I have been working with BlackBerry Enterprise Mobility Suite for approximately seven years.

We no longer use it, but we did use Blackberry UEM or Unified Endpoint Management. We stopped using it within the last 12 months.

BlackBerry Enterprise Mobility Suite is very stable.

They are constantly improving the scalability of BlackBerry Enterprise Mobility Suite.

More collaborative features are being developed. I know they have integrations with a lot of other vendors and applications, and it's constantly growing.

Our company has approximately 3,000 users. I would say we have ten people for actual administrative roles with Blackberry.

Their technical support is actually quite good. It would be extremely valuable to me.

The fact that it is an on-premises solution adds to its complexity. There are numerous moving parts, such as databases and network servers.

Because I was not present during the initial deployment, I am unaware of how long it took.

For the number of licenses, I believe it was approximately $500,000 per year, or for three years.

There are features that cost extra depending on what you get such as library Sparks, Docs-To-Go, and a couple of others but we didn't have any.

I would rate BlackBerry Enterprise Mobility Suite a seven out of ten.

For the use case, we are a mobility organization. Sometimes we do, because we are a reseller or end partner, also we are running on a system integration business. Almost every time we promote or doing installation in customers, so we need to check our email from mobile or our notebook but we cannot do that on our site laptop. We BYO there.

For the example, I think for technical documents, technical, when we send any technical document or any financial document, we can send it consecutively with BlackBerry Dynamics inside BlackBerry Enterprise. Yeah. I think that's the common example on our business.

Cylance, their newest antivirus product, is the most valuable feature for us so far.
Then, for the BlackBerry Work also, BlackBerry Dynamics. We can editing some documents and deploy policy and we can [inaudible 00:06:55] the document or something, the image, to partner or our vendor.

For the purpose of better performance is we have some applications, internal applications, that work on document but when we did integration with BlackBerry Edit from BlackBerry Enterprise, yeah. I think that we failed. We failed on that integration.

We cannot integrate that BlackBerry Edit. BlackBerry Edit has issues for editing any document. We have other internal applications that can bring or field documents but cannot edit into BlackBerry Edit. There's room for improvement with editing documents.

When I was the [inaudible 00:09:48] for BlackBerry Enterprise, maybe they need to create... I'm so sorry. Because for month or once on a month, I need to delete database or some database logs from BlackBerry that use much [crosstalk 00:10:09]-

I think the database slow because the BlackBerry Enterprise, it have database that put inside SQL Server, so every month I need to check the hard disk if it is sufficient to handle the database files or not. Every month, I need to check hard disk, so if it's not sufficient or it's already full, I need to delete some logs.

I think on the UEM server, they can keep the database or hard disk performance, like approval. So from the UEM server, we can delete any file that is not used anymore. Yeah, something like that, I think.

We have been using this solution for one year. We use the solution on-premises.

On the stability, yeah. For the stability, I think they need to... How to say? Because we always [inaudible 00:15:08], I think they have a good, the stability. Did you mean about the updated, right? The patching?

Currently, in all organization, we have around... Just for ITS, we have around 30... Yeah, 30.
Some of them, their role is for the first, our country manager and then me and my leader. 
Currently I'm a consultant.

We didn't have any experience about the scalability but just under documentation, yeah. They support for high capability, but we actually didn't have any experience about that. When we [inaudible 00:16:29] we will think about that.

Maybe if we are going larger, our organization going larger, we will still use this product.
For this product, I mean in organization, we have an ITS, IT solution department, and this product is used for our department, only for department. Yeah, because our other department is for resell. They currently don't use this.

Sometimes we have an issue in BlackBerry on requests. Support for the... Almost for the issue, they have the solution but I think they can improve the support by enable any chat. Yeah. They need to do chat support because currently they have not. We can only call them via email or phone. They need to enable chat support.

I think only that because I have also seen their knowledge base on their support portal. They have most of the issues already offered on the knowledge base for them.

We have previously used Team on the Run to control. For the first, it's about security because we are... Our daily jobs of editing and project documents, like technical documentation or like how I said earlier, it's a financial document. Any project document, we have to secure it either to customer, sender, or also partner. Then, the business using.

When I used Team on the Run, I can't put the pros of the Team on the Run. I can locate wherever the engineer goes. I mean, I can locate their location. That's currently not available on BlackBerry Enterprise. They are ongoing. For BlackBerry Enterprise, they are ongoing features on BlackBerry Persona, I think.

I haven't implemented on our organization. For the BlackBerry pros, the security because on the less experienced but the other employees or the engineers can manipulate their location. It's in effect, GPS. 

It's in effect GPS. Then, they can actually... No. I mean, the differences between workplace and personal, it's... On the BlackBerry Enterprise on the mobile phone, we have personal and then workplace. We have two containers on our phones but on the other, on the TOTR, it's for only one. They don't have any containers.

I think for the people that join in IT business, in IT operations, that new on IT operations, I think that's complex on the setup. But some of us, I think it's not that complex.

I think the complex one step on the initial setup is integration to the Linux system. Yeah, because UEM server is... Integration to email server, you need to enable your email ActiveSync [inaudible 00:13:08]. Yeah.

When we implement our BlackBerry, I think it around one month to complete all integration and installation. We just installed single node on just UEM server, BlackBerry BEMS, or BlackBerry Enterprise Mobility Server and integrate to email server and integrate to the server. I forget. But yeah, I think it's all one month to complete.

When we deployed, we referred to the BlackBerry documentation.

We just need two workers to maintain the BlackBerry Enterprise. A common role in our organization, they can be an engineer for our internal organization and they can be also a pre-sales engineer to customer.

I think yearly basis because we just renewed the license.

Our use cases were only for mobile users. We had iOS and Android users for this. It was an on-prem deployment, and being in the UAE region, the concerns that were addressed with this were data privacy and data security. Data security was the most important thing, and that's why we deployed Blackberry and gave access to email, calendar, and certain enterprise applications.

We were most probably using version 11.

It helped us in getting faster turnaround times and responding to our customers from anywhere.

Access to the emails on the go was most valuable. Having access to your emails in a secure way is one of the most important features of this solution. Blackberry ensures data security, and as a user, I can use it while on roaming or wherever I am.

I also found it pretty easy to use.

The installations on the device could be simpler. It is a good solution, and all the features are there. So, there isn't a lot to improve. I'm sure they already have their thought process on how to improve it.

It was used for about eight years in my previous organization, and I used it for four years. 

It is a stable solution.

Scalability was slightly complex because we had to wait for licenses to come before the configuration. Other than that, it was all good. 

We had more than 700 users. We didn't have any plans to increase the usage because we were migrating from Blackberry to another solution.

We got support whenever we required it. There was hardly any delay because there was an integrator and a middleman. So, the support was good.

We used Citrix. We switched because Citrix was completely outdated. Not everything worked on Citrix. So, the transition was from Citrix to Blackberry and then to AirWatch.

It was fairly complex, especially for the on-prem installation. It could be made simpler.

In terms of duration, it probably took about three weeks to a month, but I'm not sure because it has been a while.

We had an integrator at that point in time from the company from which we purchased the solution.

For deployment and maintenance, we definitely needed one person because sometimes, we faced downtime with the solution, and sometimes, the software was going out of life. We had a team that was managing and maintaining the solutions as per the KPIs.

It was on a yearly support contract, and the licenses were perpetual.

There was also the implementation cost and the support cost for the integrator.

You can always get a 30-day demo to start with. You should test it out small rather than going straight away big with a solution like this.

The biggest lesson learned from using this solution is that you have to be on your toes because anything can go down at any point in time. Blackberry is one solution that is used by the top heads of the company, so that's pretty sensitive.

I would rate it a seven out of 10.

We use this solution for our suite of smartphones. We have approximately 1,000 that are all Android.

The containerization of the workspace is what we have found to be the most valuable.

It's really easy to implement.

It's very user-friendly.

The pain points for us would be the activation.

We have been using BlackBerry since 2001.

We are currently using the latest version.

It is a reliable solution.

It's a scalable product. We started out with 20 users, moved up to a high of 1,400, and now back down to 1,000. It is very scalable.

We have 800 users in our organization.

At this time, we do not have plans to increase usage.

Technical support is stellar. I would rate them a five out of five.

We use both Blackberry and Intune.

We when installed it 20 years ago, the initial setup was pretty straightforward.

We currently pay by the year, but the licenses are calculated on a monthly basis.

We are happy with the pricing.

Because we have a Microsoft tenant, we own Intune as part of our E5 licensing suite. 

If we can get rid of Blackberry and go directly to Microsoft, we would have a cost-saving. However, currently, we've found that BlackBerry still offers us value over and above.

Intune is already baked in with the Microsoft tenant, but it's just not there yet.

I definitely would recommend the solution.

We have an on-premises version but you would want to go cloud, for sure.

Intune is very proprietary and it doesn't integrate with a lot of non-Microsoft apps, whereas Blackberry is pretty open.

We don't utilize it as much as other companies do, and there are features that we have not incorporated such as virus protection.

They offer more than we use.

We are pretty happy with the product and it's really good. I would rate Blackberry Enterprise Mobility Suite a ten out of ten.

My clients basically use the solution to manage their mostly mobile devices, and, increasingly, their desktop systems also.

My customers find that they don't have to worry about managing their VPN connections for their mobile users. BlackBerry handles all of that, as opposed to if you're just using Office 365. In that example, you could manage mobile devices with Office 365 Intune, except that then you have to worry about the VPN connections you have. You have to manage all those connections to your internal sources. BlackBerry basically handles all of that for you.

The Cylance integration is, if they do it right, excellent.

The technical support for the solution is excellent.

The integration with Cylance is not complete yet. Cylance does mobile security, which Blackberry bought. Blackberry is currently trying to reprice this solution with Cylance integrated within it, however, it's not complete as far as I can tell. They need to better integrate their mobile security features.

One fault that BlackBerry has is its salesforce. Their direct salesforce department is changing its salespeople constantly. One client I had, over a period of about three years, went through four salespeople. That continuity is a problem, in terms of dealing with the customers.

In the end, I become the only constant - myself, and the support team. The support team helps because they're basically dealing with the customer day-to-day and answering questions. It's an issue that BlackBerry needs to address. BlackBerry is making money. I think they're financially okay. 

I've been working with BlackBerry since 2003. I've been working on the Enterprise Mobility Suite for 15 years.

They have a big install base, so the solution is pretty stable. The problem is they keep trying to integrate new items. They keep buying new companies and integrating them into the platform. It's one thing to have it properly integrated. It's another thing to have it presented properly to the customer. The customer needs to become convinced it's a worthwhile addition.

The solution is very scalable. They're often deployed to large organizations. Scaling doesn't seem to be an issue for the product.

I've had clients that had about 18,000 users on Blackberry previously.

The support team is very good. They're very helpful at dealing with customers and answering their questions. My clients have been satisfied with their level of service. They're generally easy to deal with and more reliable than the salesforce.

The basic UEM is pretty straightforward. The problem with the initial setup is now with this new Cylance integration. It's not clear how that's going to go, as they just released it recently. I've only got one customer right now, who I've renewed a BlackBerry contract for. I'll have to see how that goes with the customer.

One of our current clients is using the management suite, which is the basic BlackBerry UEM suite. He bought it last year and he's been a BlackBerry client for 15 years with me. BlackBerry introduced this new capability to raise the price by almost double, and the client was unhappy. 

They didn't change the price, but they gave me more margin so I could discount the price to the customer. The customer now has signed on and he hasn't started to deploy the new suite yet, but he will in the next couple of weeks. At that time, I'll follow up with him in a couple of weeks and find out how it went.

I basically sell the solution and help explain to customers what they need to do in terms of implementation. They're getting their support directly from BlackBerry if they need it. Otherwise, they are deploying the solution themselves.

The costs have recently increased, since their acquisition of Cylance. They're attempting to integrate the technology into their product and charging quite a bit more for it as a consequence. Many clients are unhappy about this.

I'm a Blackberry reseller.

Many people don't realize that most of the cars on the road today use Blackberry software, from Tesla to GM.

I activate mobile services on every major carrier. Originally, I activated BlackBerry devices through BlackBerry's relationship with T-Mobile. Then when BlackBerry got out of the mobile business, as part of that process, I became certified on the BlackBerry enterprise server. Now BlackBerry is no longer really doing devices. You can still get BlackBerry devices, but they're not manufactured by BlackBerry. They're licensed by BlackBerry and they're Android devices. Therefore, basically am reselling BlackBerry UEM still.

BlackBerry is changing the solution a lot now. About a year ago, they purchased Cylance. They're integrating Cylance with BlackBerry UEM, and the customers, my customers who are BlackBerry customers, are having trouble understanding what the difference is. My goal is to understand that difference and explain it to them.

In terms of users considering using the solution, if they're running Intune, and are not worried about a VPN, probably the best approach is not to use this solution in a very small company. They probably don't need to worry about the features and shouldn't buy a BlackBerry enterprise server. On the other hand, if they're worried about security and want some of the end device security, then they should look at a BlackBerry Enterprise Server due to the fact that it integrates really well with Intune and manages VPN connections. 

I would rate the solution nine out of ten.

We are able to secure and control all company-owned devices which is essential for us as a financial company.

We are able to separate personal information and in the event of a breach, we are able to turn off access and/or delete this information.

The security provided by the solution is excellent.

The initial installation could be simplified.

I have been using this solution for two and a half years.

The solution is stable.

The solution is scalable. We currently have six users who are all ITT.

Technical support is good.

The first installation is very complicated but future installments are much easier.

We used an in-house UI team of two people who were also able to perform necessary testing.

We are paying $200 annually. You also need to have a hardware server or a license for the server so there could be some additional fees added on to that.

We looked into MaaS360.

Be sure to perform necessary research prior to purchase and be ready to perform tests.

We primarily use this product for all of our users.

It makes our user's personal devices much better. We're able to use it across all departments, including HR, IT, and sales. It's pretty universal throughout the company.

The security of the product is excellent.

The solution is easy to install for a manager. It's also easy to manage. Overall, it's easier to manage as it removes the complication of managing across all devices. You can do it all centrally instead of trying to manage, for example, 100 separately.

The user interface is very nice.

If a device is stolen, you have the power to remove all of the contents remotely. You can do this very quickly.

I can't recall a feature that is lacking in the product. It's quite extensive.

It would be ideal if there was something for communication with Microsoft tools like Teams or Skype for Business, or perhaps even with Zoom for conference calls. That would make this solution much better.

We've been using the solution for the last five months or so. It hasn't been too long yet.

The solution is quite stable. We haven't had any issues with it.

The solution can scale if you need it to. It's not a problem. This is especially true if you have a virtual server. On a physical server, of course, if you get more users, you need more servers.

Currently, we have 80 people using the product.

We do plan to increase usage in the future.

Technical support has been great. I would rate them at a nine out of ten. They are very knowledgeable and responsive. We've very satisfied with them.

There are also very good documentation manuals that are very thorough and complete for those that like to do their own research into the product.

We did previously use a different solution, however, it wasn't as complete. There wasn't any support and the documentation was poor. It was also more expensive.

The initial setup is pretty straightforward. It's not too complex to implement. You do have a bit of a learning curve, however, I found it to be pretty easy, ad once you know the product, it becomes extremely simple.

In all, the deployment took us about one month.

We have two people who handle maintenance for us. 

We had the help of Blackberry. We found them to be quite helpful and knowledgeable. It was good to have their helping hands throughout the process. 

We pay about $6 a year for the solution. There are no extra costs on top of that. You save a lot of money when you use this product.

We don't have a business relationship with Blackberry.

We're using the latest version of the solution.

I would recommend this solution to others.

It's better for those with bigger infrastructures. It's maybe not the best for a simple company. For us, it's great. We have data centers and a private cloud and this makes it easier for us. Smaller companies may benefit from different Blackberry products. I'm not sure. That said, for big companies, it's excellent. 

Overall, I would rate the solution ten out of ten.

Pushmail and chat group IT solutions incorporate other productivity applications.

• Pushed email


• Supports different platforms 


• Manages devices across the organization

Web-based management tools are handy for administrators to control the ACL. 

More devices supported like iOS, Android, and API so it can support various platforms to enhance the experience.

I have been using BlackBerry Enterprise Mobility Suite for five years. 

My advice would be to do a comparison. 

• Mobile device management for 400 business owned iOS devices in Canada. 
• Container apps for secure mail, browsing, app management, and secure remote access.

BlackBerry UEM is an improvement over BlackBerry Good for Enterprise - barely. We have good policy control with mobile devices and have a streamlined provisioning process with Apple DEP and BlackBerry UEM.

When the product works, it allows us to secure these devices in a way we could not before, and have control over the iOS updates and applications that we lacked.

• Support is terrible for the most part. 
• The product releases are periodically unstable and cause further issues with the console and mobile devices. When the product is stable, it's OK.

We use it for mobile device management and email and calendar on the mobile devices. It has performed very well. You get the odd device where you need to reinstall it because something is broken.

The main benefit is having email wherever you are and having access to your calendar wherever you are.

• Keeps things secure.
• It can remotely wipe the container.
• Fairly easy to use.

I'd like there to be more in the core product rather than having to buy additional products. For example, being able to trace your devices after an emergency is an additional product you have to buy to do that properly.

We've had issues with devices not responding and needing to be reinstalled, but from the server side things seem to work, it seems to be fairly stable.

We're only a small organization so it has managed our number of devices quite well. I'm a bit concerned at how often and how complex it is to upgrade.

Occasionally we've had issues that we've had to refer to technical support and sometimes it has taken a little while to get the right answer from them.

We had Good for Enterprise and then BlackBerry bought them that's how we ended up with BlackBerry.

For me, the most important criteria when selecting a vendor are capability, ease of use, and price.

We had to have a third-party to do the setup.

At times we've looked at everything that was in the market and Good and Blackberry were the only ones that had the capabilities that we needed.

Have a look around. There are a lot of products out there now that have similar capabilities. BlackBerry may be a market leader but there is a whole lot of stuff it does that you may not require.

I would rate BlackBerry at seven out of 10 because it's too difficult to manage ourselves. We have to get a third-party in to do that. The fact that it breaks on some end-users' devices is also a concern and just the frequency and complexity of upgrades.