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BlackBerry Enterprise Mobility Suite pros and cons

Vendor: BlackBerry
3.9 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

BlackBerry Enterprise Mobility Suite provides high-level security features essential for financial institutions to ensure secure, PCI compliant communications.
The suite's containerization feature separates personal and corporate data on personal devices, enabling corporate data wipe without affecting personal information.
It supports management of various mobile platforms including Windows 10, Android, Apple, and BlackBerry 10 through a single interface.
Enhanced user experience is offered through features like single authentication for application activation and integration of tasks, notes, and Skype for Business.
BlackBerry Enterprise Mobility Suite offers reliable technical support and the ability to remotely wipe data from stolen devices, enhancing its security capabilities.

CONS

Entry level support needs improvement, as Level 1 support must be used for any issues without premium support.
An easier onboarding process for team members would be beneficial; existing programs like Apple DEP and Samsung Knox require a factory wipe to get existing users onto them.
Improved Active Directory integration is desired, using attributes instead of groups to streamline management and reduce overhead.
Quality assurance needs enhancement to avoid releasing versions that break existing functionalities.
More support for Google Chromebook operating system is needed.
 

BlackBerry Enterprise Mobility Suite Pros review quotes

SG
technical support analyst lead at a financial services firm with 1,001-5,000 employees
Jun 24, 2018
Security is the most valuable feature, because we are a financial institution. We have a large number of clients and we have to make sure all communications are secure and PCI compliant.
MC
Infrastructure engineer at a insurance company with 10,001+ employees
Jun 24, 2018
The containerization of the BlackBerry Dynamics is the most important thing for us. It allows us to keep personal and corporate data separate on a personal device. It allows us to wipe the corporate data while leaving all the personal data in place.
SeniorTe8d5e - PeerSpot reviewer
Senior Technologist at a legal firm with 1,001-5,000 employees
Jun 24, 2018
It has allowed us to manage many different mobile device platforms, like Windows 10, Android, Apple, and BlackBerry 10, all through a single pane of glass.
Learn what your peers think about BlackBerry Enterprise Mobility Suite. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
ITSysAdma3e2 - PeerSpot reviewer
IT Sys. Admin Front office
Jun 24, 2018
It was an improvement when we got the Tasks and the Notes as well as Connect for Skype For Business.
HeadOfMo6d43 - PeerSpot reviewer
Head of Mobility at a financial services firm with 1,001-5,000 employees
Jun 24, 2018
It was a big improvement to activate applications with one authentication. That was a big plus for the user experience.
HW
Messaging Engineer
Jun 28, 2018
Whenever we have issues, people rely on the ability to check messages promptly.
DW
Administrator at a energy/utilities company with 1,001-5,000 employees
Jul 3, 2018
There is very high flexibility for different setups of single users, so it can give a single use many different device types with different enrollment types.
NetworkE048b - PeerSpot reviewer
Network Engineer at a insurance company with 1,001-5,000 employees
Jul 9, 2018
It allows me to be able to access my email when I do not necessarily have my computer with me. I can also access my calendar when I am on public transport or outside of the office.
SystemsE70a2 - PeerSpot reviewer
Systems Engineer at a financial services firm with 10,001+ employees
Jul 9, 2018
We can access emails within the active sync.
DP
Mobility Infrastructure Specialist at Enbridge Gas
Jul 14, 2018
We were able to utilize Android for Work-Premium in BlackBerry Android devices.
 

BlackBerry Enterprise Mobility Suite Cons review quotes

SG
technical support analyst lead at a financial services firm with 1,001-5,000 employees
Jun 24, 2018
The entry level support needs improvement, but a lot of it has to do with the fact that we do not have premium support. Therefore, we have to go through Level 1 support for any issues.
MC
Infrastructure engineer at a insurance company with 10,001+ employees
Jun 24, 2018
I would like to see better integration with our AD. Instead of having to use Active Directory groups, we'd like to use Active Directory attributes instead. There is a lot of overhead in managing. Whereas, if we could key on something tied to HR, or some other feed indicating who they are or what role they have, and manage them that way, that would be much preferable than having to manage people with Active Directory groups. Because, if people move roles, then we have to make sure that we move them from one Active Directory group to another, which is hands-on, a lot of overhead.
SeniorTe8d5e - PeerSpot reviewer
Senior Technologist at a legal firm with 1,001-5,000 employees
Jun 24, 2018
I would like more support for Google Chromebook operating system, so I could manage it.
Learn what your peers think about BlackBerry Enterprise Mobility Suite. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
ITSysAdma3e2 - PeerSpot reviewer
IT Sys. Admin Front office
Jun 24, 2018
What we don't have at the moment is RDP from the device to some kind of PC. Another feature would be access to a delegate's mailbox and I think that is to come in one of the next releases. There have been a lot of requests for that type of feature where, for example, a secretary can access the mailbox of the boss.
HeadOfMo6d43 - PeerSpot reviewer
Head of Mobility at a financial services firm with 1,001-5,000 employees
Jun 24, 2018
I know for the BlackBerry Connect, our users want to see more features, such as audio and video. I know the current version doesn't have that.
HW
Messaging Engineer
Jun 28, 2018
From the past to the present, before mobility location, we frequently required a restart.
DW
Administrator at a energy/utilities company with 1,001-5,000 employees
Jul 3, 2018
The newest features sometimes pop in very slowly.
NetworkE048b - PeerSpot reviewer
Network Engineer at a insurance company with 1,001-5,000 employees
Jul 9, 2018
Some users have complained that some features cannot be done through the BlackBerry Access Hub.
SystemsE70a2 - PeerSpot reviewer
Systems Engineer at a financial services firm with 10,001+ employees
Jul 9, 2018
The console needs improvement. It does not provide all the information that we are looking for as far as who has installed a certain product.
DP
Mobility Infrastructure Specialist at Enbridge Gas
Jul 14, 2018
Second level support needs to have strong knowledge of the product.