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BeyondTrust Remote Support Reviews

Vendor: BeyondTrust
4.5 out of 5
1,386 followers
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What is BeyondTrust Remote Support?

Featured BeyondTrust Remote Support reviews

BeyondTrust Remote Support mindshare

As of June 2025, the mindshare of BeyondTrust Remote Support in the Remote Access category stands at 3.1%, up from 2.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Remote Access

PeerResearch reports based on BeyondTrust Remote Support reviews

TypeTitleDate
CategoryRemote AccessJun 9, 2025Download
ProductReviews, tips, and advice from real usersJun 9, 2025Download
ComparisonBeyondTrust Remote Support vs Microsoft IntuneJun 9, 2025Download
ComparisonBeyondTrust Remote Support vs Microsoft Remote Desktop ServicesJun 9, 2025Download
ComparisonBeyondTrust Remote Support vs TeamViewerJun 9, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Intune4.19.7%94%270 interviewsAdd to research
Microsoft Remote Desktop Services4.010.3%86%79 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
11%
Manufacturing Company
10%
Government
10%
Retailer
5%
University
5%
Healthcare Company
4%
Comms Service Provider
3%
Educational Organization
3%
Construction Company
3%
Legal Firm
3%
Outsourcing Company
2%
Wholesaler/Distributor
2%
Energy/Utilities Company
2%
Non Profit
2%
Transportation Company
2%
Insurance Company
2%
Aerospace/Defense Firm
2%
Recreational Facilities/Services Company
1%
Real Estate/Law Firm
1%
Hospitality Company
1%
Consumer Goods Company
1%
Media Company
1%
Performing Arts
1%
Pharma/Biotech Company
1%
Recruiting/Hr Firm
1%
Security Firm
1%
Marketing Services Firm
1%

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BeyondTrust Remote Support reviews

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Hahn Rolf - PeerSpot user
CEO at MICRODYN AG
Verified user of BeyondTrust Remote Support
Jan 26, 2025
Solution elevates team collaboration and manages remote support efficiently

Pros

"One of the great features is that service desk members can work together in a remote session. "

Cons

"Some technical aspects could be improved, particularly in product management."
Himanshu-Pandey - PeerSpot user
Senior Manager at Accenture
Verified user of BeyondTrust Remote Support
Dec 30, 2024
Efficient for remote access for third-party vendors

Pros

"A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems. "

Cons

"One potential improvement is in the support department. "
Find out what your peers are saying about BeyondTrust Remote Support. Updated April 2025
855,266 professionals have used our research since 2012.
Rich Longo - PeerSpot user
Vice President of Sales at ServicePro
Verified user of BeyondTrust Remote Support
May 31, 2022
A robust, secure, and complete solution for quickly providing support and monitoring what's going on

Pros

"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."

Cons

"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
Justin Glasscock - PeerSpot user
Privilege Access Management Consultant at Integral Partners LLC
Verified user of BeyondTrust Remote Support
Aug 30, 2022
You can connect to a system without end-user interaction.

Pros

"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS. "

Cons

"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process. "
Chella  Chalapathi - PeerSpot user
Senior Technical Program Manager at Infosys
Verified user of BeyondTrust Remote Support
Dec 11, 2022
Excellent front end Technical support, scalable, with easy deployment

Pros

"The support team who are interfacing with us, are excellent. They are on time for any response."

Cons

"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
PeerSpot user
Sales Engineer at a government with 201-500 employees
Verified user of BeyondTrust Remote Support
Oct 19, 2022
Automatically recorded sessions provide a useful history of coding and scripting

Pros

"Remote sessions are automatically recorded so there is a history of all coding and scripting. "

Cons

"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM. "
AS
Global Endpoint Manager at a manufacturing company with 10,001+ employees
Verified user of BeyondTrust Remote Support
Jan 5, 2022
Easy to set up cloud deployments with good technical support and mobile support capabilities

Pros

"The solution is stable."

Cons

"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
MB
Sr VP fo Business Operations at Networking Technologies and Support, Inc.
Verified user of BeyondTrust Remote Support
Nov 22, 2020
Great for delivering end-user support, good at recording sessions, and very stable

Pros

"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."

Cons

"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."