BeyondTrust Remote Support vs LogMeIn Rescue comparison

BeyondTrust and GoTo are both solutions in the Remote Access category. BeyondTrust is ranked #16 with an average rating of 7.5, while GoTo is ranked #12 with an average rating of 9.0. BeyondTrust holds a 3.1% mindshare in VUS, compared to GoTo’s 1.9% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

Both BeyondTrust Remote Support and LogMeIn Rescue are popular remote support solutions. Based on user reviews, BeyondTrust Remote Support is preferred for its comprehensive features and superior support, while LogMeIn Rescue excels in ease of use and reliability.

Features: BeyondTrust Remote Support is praised for its advanced security, detailed session management, and robust integration capabilities. LogMeIn Rescue stands out for its user-friendly interface, quick connectivity, and efficient remote control functions. BeyondTrust's comprehensive security features give it a slight edge in the overall feature set.

Room for Improvement: BeyondTrust Remote Support users suggest enhancements in interface intuitiveness, initial setup complexity, and customization options. LogMeIn Rescue users see room for improvement in reporting capabilities, subscription cost, and scalability. BeyondTrust's setup complexity and customization might need more attention, but LogMeIn Rescue's higher ongoing costs and reporting capabilities raise concerns.

Ease of Deployment and Customer Service: BeyondTrust Remote Support requires a more involved setup process but offers excellent customer service. LogMeIn Rescue is easier to deploy but has mixed customer service feedback. BeyondTrust's superior customer service can outweigh its setup complexity for many users.

Pricing and ROI: BeyondTrust Remote Support users report higher initial setup costs but feel the extensive feature set justifies the investment. LogMeIn Rescue offers a more predictable subscription model but users question long-term value. BeyondTrust, despite higher upfront costs, is seen as offering better ROI given its robust offerings.

To learn more, read our detailed BeyondTrust Remote Support vs. LogMeIn Rescue Report (Updated: June 2025).

Buyer's Guide

BeyondTrust Remote Support vs. LogMeIn Rescue

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.7%, down from 10.9% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.1%, up from 2.6% compared to the previous year. The mindshare of LogMeIn Rescue is 1.9%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Hahn Rolf

CEO at MICRODYN AG

Solution elevates team collaboration and manages remote support efficiently

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Intune provides a centralized management solution, although its suitability depends on specific needs and comparisons with alternatives like Jamf, Kandji, or ManageEngine."

"Our bank's most valuable Intune features are centered around the dedicated device concept."

"Intune's unified endpoint management platform is invaluable."

"The dashboards, the security, and the customization capabilities work very well for us."

"I find Microsoft Intune valuable primarily for its Windows management capabilities, along with its Android Enterprise and Apple device management for mobile devices."

"The automatic patching is the most valuable feature of Intune."

"I would rate the overall solution as a 10."

"The best part of Intune is application deployment. We can deploy an application to several users with a single click. We can use conditional access, granting access to users based on certain conditions, such as location, platform, etc."

More Microsoft Intune pros

"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."

"I personally like the ability to share files with other machines."

"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."

"Solution has a good UI."

"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."

"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."

"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."

"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."

More BeyondTrust Remote Support pros

"The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively."

"Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone."

"It has a feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there."

"LogMeIn is a remote tool that I use for remote solutions."

"The time it takes to troubleshoot one of our users is cut significantly."

"The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product."

"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."

"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."

More LogMeIn Rescue pros

Cons

"I also hope the cost of Remote Help will decrease because it's a much-needed Intune function."

"They should make it easier to order it, however, that's generally true for everything from Microsoft."

"The user interface should be more user-friendly, as it can sometimes be challenging to navigate. Microsoft often relocates features, making it difficult to consistently find what I need."

"They need to add more group policies. Intune currently does not have many group policies that you can deploy. Its reporting, which is very limited at the moment, also needs improvement. It will be great if they can add report customization. Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. They need to provide better support for complicated issues. They also have a long turnaround time."

"It needs certificate provisioning for S/MIME purposes."

"Due to the abundance of features, there's a lot to organize, which makes managing and setting up the solution challenging. The setup is immense, and it would be good to see improvement in this area."

"Microsoft Intune fails a lot when it comes to device compliance."

"Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect."

More Microsoft Intune cons

"In the next release, I would like remote access to Chrome included."

"iOS interactive support would be a cool addition. Right now it's a non-interactive view."

"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."

"One potential improvement is in the support department."

"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."

"Customer support was better in the past. About two years ago, the response times became longer."

"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."

"Some technical aspects could be improved, particularly in product management."

More BeyondTrust Remote Support cons

"The pricing, is a little on the high end but it's proven itself to be worth it for sure."

"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."

"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."

"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."

"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."

"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."

"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."

More LogMeIn Rescue cons

Pricing and Cost Advice

"Its price is in the medium range. It is acceptable because you're paying for the features. I am not aware of any additional costs."

"It is expensive. The cost depends on the license that we choose."

"The product is relatively pricey, but considering its benefits, I'd say it's fair. The benefits outweigh the expensive licensing fees, especially for large organizations, but medium-sized and smaller businesses may be unable to afford it."

"I rate Intune five out of 10 for pricing. It's expensive."

"I would rate the price a four out of ten with ten being the most expensive."

"On a scale of one to ten with one being the cheapest, the cost of Microsoft Intune is a five."

"There is a cost benefit of using Microsoft Intune because of the packaging with other Microsoft products."

"The price could be better."

More Microsoft Intune pricing and cost advice

"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."

"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner."

"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."

"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."

"The cost currently according to the client is a bit high for them."

"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."

"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."

"I would like to order more licenses. This would allow us to support more end users concurrently."

More BeyondTrust Remote Support pricing and cost advice

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"The rescue model is licensed by user."

"It's definitely worth the value."

"The pricing is worth the value."

"The pricing is a little on the higher side, though."

"Look at the different plans they have. Do not pay for a plan you do not need."

More LogMeIn Rescue pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

13%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Computer Software Company

19%

Financial Services Firm

11%

Manufacturing Company

10%

Government

10%

Manufacturing Company

16%

Computer Software Company

11%

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about BeyondTrust Remote Support?

The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote...

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What needs improvement with BeyondTrust Remote Support?

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specif...

See all answers

What advice do you have for others considering BeyondTrust Remote Support?

If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabiliti...

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What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

See all answers

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

See all answers

Comparisons

Jamf Pro vs Microsoft Intune

Compared 12% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 7% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 6% of the time

Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

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Microsoft Remote Desktop Services vs BeyondTrust Remote Support

Compared 15% of the time

TeamViewer vs BeyondTrust Remote Support

Compared 14% of the time

BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support

Compared 12% of the time

TeamViewer Tensor vs BeyondTrust Remote Support

Compared 7% of the time

F5 BIG-IP Access Policy Manager (APM) vs BeyondTrust Remote Support

Compared 3% of the time

More BeyondTrust Remote Support Competitors

GoTo Resolve vs LogMeIn Rescue

Compared 23% of the time

TeamViewer vs LogMeIn Rescue

Compared 19% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 14% of the time

VNC Connect vs LogMeIn Rescue

Compared 8% of the time

LogMeIn Central vs LogMeIn Rescue

Compared 5% of the time

More LogMeIn Rescue Competitors

Product Reports

Buyer's Guide

Microsoft Intune

May 2025

Download Microsoft Intune product report

Buyer's Guide

BeyondTrust Remote Support

April 2025

Download BeyondTrust Remote Support product report

Buyer's Guide

LogMeIn Rescue

June 2025

Download LogMeIn Rescue product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Bomgar Remote Support

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

BeyondTrust Remote Support Features

BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.

Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.

Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.

Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.

Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.

Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

BeyondTrust Remote Support Benefits

Some of the benefits of using BeyondTrust Remote Support include:

Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.

Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).

ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.

Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

Reviews from Real Users

Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.

BeyondTrust

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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Sample Customers

Mitchells and Buzzers, Callaway

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Buyer's Guide

BeyondTrust Remote Support vs. LogMeIn Rescue

June 2025

Free Report: BeyondTrust Remote Support vs. LogMeIn Rescue

Find out what your peers are saying about BeyondTrust Remote Support vs. LogMeIn Rescue and other solutions. Updated: June 2025.

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