Zscaler Zero Trust Exchange Platform Reviews

Name: Zscaler Zero Trust Exchange Platform
Brand: Zscaler
Rating: 4.2 (63 reviews)

Vendor: Zscaler

4.2 out of 5

63 reviews
98% willing to recommend

726 followers

Start review

What is Zscaler Zero Trust Exchange Platform?

Zscaler Zero Trust Exchange Platform acts as a VPN alternative for secure remote access, cloud protection, and zero-trust strategies. It enables secure data transmission, supports remote work, and enhances compliance through a cloud-based architecture, offering improved performance and simplified management.

Get the Zscaler Zero Trust Exchange Platform Buyer's Guide and find out what your peers are saying about Zscaler Zero Trust Exchange Platform, Cloudflare, Wiz and more!

Zscaler Zero Trust Exchange Platform is the #1 ranked solution in top ZTNA services, #1 ranked solution in top Secure Access Service Edge (SASE) solutions, #1 ranked solution in top Remote Browser Isolation (RBI) solutions, #2 ranked solution in top Data Loss Prevention (DLP) solutions, #3 ranked solution in top Application Control solutions, #5 ranked solution in CASB solutions, #10 ranked solution in top Cloud-Native Application Protection Platforms (CNAPP) solutions, and #12 ranked solution in top Cloud Security Posture Management (CSPM) solutions. PeerSpot users give Zscaler Zero Trust Exchange Platform an average rating of 8.4 out of 10. Zscaler Zero Trust Exchange Platform is most commonly compared to Cloudflare: Zscaler Zero Trust Exchange Platform vs Cloudflare. Zscaler Zero Trust Exchange Platform is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Buyer's Guide

Zscaler Zero Trust Exchange Platform

May 2025

Get the report

Helped 853,831 peers since 2012

Featured Zscaler Zero Trust Exchange Platform reviews

Sumit Bhanwala

architect at Tata Consultancy

I find it to be good. The solution is cloud-based with the latest inspection engines, which I find to be amazing. We are less dependent on data centers and device management, which reduces our efforts significantly. It improves our device management, data center management, and updating devices. We need fewer engineers for this management, and it reduces time and efforts for data center management, device upgrades, and IT support.

Read full review

Pankaj-Mishra

Senior IT Security Engineer at Mahindra Group

On the improvement side, when we bypass certain internet traffic types, it's currently recommended to have a one-click option, but audio and video aren't always supported. Thus, we need to bypass that kind of traffic. So, it is an area of improvement. Another issue is with DNS exclusions and internet bypasses. Even if we put some URLs into DNS exclusion, it doesn't always work. So we often have to use a VPN gateway bypass. If they provided functional DNS exclusions and internet bypasses, it'd be much smoother.

Read full review

Vikram Srirama.

Deputy General Manager at Sagility

The pricing for Private Access seems to be on the expensive side, and I believe they should consider making it more competitive with other solutions. Specifically, they could improve pricing by offering customizable packages that cater to each customer's specific needs. Connectivity to voice-over IP (VoIP) solutions, both private and VoIP, is scheduled to be included in the upcoming week.

Read full review

Zscaler Zero Trust Exchange Platform mindshare

Product category:

As of June 2025, the mindshare of Zscaler Zero Trust Exchange Platform in the ZTNA as a Service category stands at 17.1%, down from 23.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ZTNA as a Service

PeerResearch reports based on Zscaler Zero Trust Exchange Platform reviews

Type	Title	Date
Category	ZTNA as a Service	Jun 1, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 1, 2025	Download
Comparison	Zscaler Zero Trust Exchange Platform vs Prisma Access by Palo Alto Networks	Jun 1, 2025	Download
Comparison	Zscaler Zero Trust Exchange Platform vs Cato SASE Cloud Platform	Jun 1, 2025	Download
Comparison	Zscaler Zero Trust Exchange Platform vs Check Point Harmony SASE (formerly Perimeter 81)	Jun 1, 2025	Download

Title	Rating	Mindshare	Recommending
Cloudflare	4.3	N/A	95%	75 interviews Add to research
Wiz	4.5	N/A	95%	22 interviews Add to research

Valuable Features

Zscaler Zero Trust Exchange Platform excels with single-side logon, automatic VPN connection, dedicated secure connection, and seamless integration with cloud providers. It offers scalability, easy deployment, robust security with web filtering, DLP, SSL inspection, and zero trust access. Its API integration, application segmentation, policy management, and in-built cloud security controls make it valuable for organizations needing secure, user-friendly internet access, protection against zero-day vulnerabilities, and improved network data security.

"The solution is cloud-based with the latest inspection engines, which I find to be amazing."
"The solution is cloud-based with the latest inspection engines, which I find to be amazing."
"The most valuable features of Zscaler SASE include web filtering, application control, and the private access configuration."

Room for Improvement

Zscaler Zero Trust Exchange Platform requires improvements in speed, bandwidth, SCMP network layers, and support for legacy systems. The interface needs enhancement for better usability. Pricing is expensive compared to competitors. Scalability, SAML integration, and zero-trust relationships need attention. Regex support should be improved for data matching. Granularity in policies and DLP features is limited. Support is lacking. Stability, logging, and integration with other networks could be enhanced. Licensing costs are high.

"Sometimes, support takes time since the solution has some bugs that need fixing."
"Sometimes, support takes time since the solution has some bugs that need fixing."
"The connectivity monitoring part should be included in the core license without any extra charges."

ROI

Users reported a profitable ROI from Zscaler Zero Trust Exchange Platform, noting reduced noise, improved visibility, and satisfaction within the SOC team. It surpassed previous systems like Fortinet by enhancing team contentment. Companies acknowledged significant benefits, including improved infrastructure, positive user experience, and secure internet access. They noticed challenges resolved effectively, trusting the platform's stability. Users suggested strategic integration with additional services for future enhancements, maintaining positive outcomes over two to three years.

Pricing

Zscaler Zero Trust Exchange Platform offers a diverse pricing model that varies based on user count and selected features. Costs are generally perceived as high, with advanced features requiring additional licenses. Bulk user purchases can lead to lower per-user costs, making it attractive for larger enterprises. Annual subscriptions are typical, with flexible licensing based on concurrent users, often seen as more cost-effective. The platform's pricing integrates various tools, potentially offsetting costs for separately purchased solutions.

"It's an affordable solution"
"The product is a bit expensive."
"Zscaler Private Access can be an expensive solution, depending on the license type you will purchase."

Popular Use Cases

Zscaler Zero Trust Exchange Platform is primarily utilized for secure remote access and VPN replacement, offering enhanced security and visibility for remote work. Users employ it for private access, web filtering, application control, and data loss prevention. It supports secure connectivity for remote users, internal application access, and cloud security. Customers value its ability to enforce strict access controls and maintain data integrity in distributed environments, especially during increased remote work scenarios.

Service and Support

Zscaler Zero Trust Exchange Platform's customer service receives mixed feedback. Many commend the support for professionalism, responsiveness, and expertise. Issues are occasionally resolved promptly, but some mention delays and repetition in communication. Technical support is accessible and helpful despite complaints about response times and understanding complex queries. Users appreciate dedicated team support and customer success managers, though some find the support unsatisfactory. Ratings range from four to ten out of ten, highlighting variability in experiences.

Deployment

Zscaler Zero Trust Exchange Platform's initial setup is generally straightforward and user-friendly, requiring no hardware appliances. Most find it quick and easy, highlighting its efficient cloud-based deployment. Some mention complexity due to network configuration and specific user numbers, but specialized guidance alleviates these challenges. Deployment time varies from minutes to months, depending on organizational needs and network environments. Despite occasional regional and technical issues, users appreciate its minimal hassle and intuitive interface.

Scalability

Zscaler Zero Trust Exchange Platform is highly scalable, allowing adaptability for various organization sizes and needs. Its cloud-based nature ensures ease of scaling user bases, from hundreds to thousands. The infrastructure supports significant user expansion, catering to remote work and enterprise-level requirements. Users highlight the seamless integration and efficient scaling capabilities, with ratings often between eight to ten out of ten. Despite occasional concerns, it is perceived as robust and effective in managing scalability challenges.

Stability

Zscaler Zero Trust Exchange Platform is highly stable, meeting security needs without significant downtime. Many users praise its consistent performance and reliability across global data centers. Some experienced occasional issues like latency or configuration challenges, but these are often resolved quickly. Ratings vary with most scoring it between eight and ten out of ten for stability, highlighting its general reliability. Some users report minor regional or operational glitches, yet these do not undermine its widespread effectiveness.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Zscaler Zero Trust Exchange Platform Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

14%

Manufacturing Company

10%

Insurance Company

Government

Healthcare Company

Retailer

Educational Organization

Comms Service Provider

Energy/Utilities Company

Construction Company

Real Estate/Law Firm

Legal Firm

University

Non Profit

Media Company

Transportation Company

Wholesaler/Distributor

Pharma/Biotech Company

Outsourcing Company

Hospitality Company

Performing Arts

Consumer Goods Company

Logistics Company

Aerospace/Defense Firm

Recreational Facilities/Services Company

Compare Zscaler Zero Trust Exchange Platform with alternative products

Learn more about Zscaler Zero Trust Exchange Platform

Designed for organizations seeking secure application access and robust data protection, Zscaler Zero Trust Exchange Platform delivers a comprehensive solution through seamless VPN connectivity, data loss prevention, and SSL inspection. Its cloud integration ensures scalability and reliability, while its interface provides intuitive management. Companies benefit from automatic secure access, minimizing constant authentication needs, and safeguarding sensitive data. The platform allows easy deployment and integration with diverse identity providers, granting granular control for access and application segmentation. Despite powerful capabilities, enhancements are needed in speed, bandwidth, and legacy support, with users noting interface and configuration challenges.

What are the key features of Zscaler Zero Trust Exchange Platform?

Seamless VPN Connectivity: Provides automatic secure access without repetitive authentication.
Strong Security Measures: Offers DLP and SSL inspection for data protection.
Cloud Integration: Ensures scalability and performance optimization.
Granular Access Control: Manages access with application-specific segmentation.

What benefits should companies look for in reviews when evaluating this platform?

Performance: Enhanced connectivity and reduced latency.
Data Protection: Comprehensive DLP and encryption capabilities.
Scalability: Efficient handling of growing organizational demands.
Ease of Deployment: Quick setup and integration with IDPs.

In specific industries, Zscaler Zero Trust Exchange has been implemented to enhance security protocols in fields like finance and healthcare. By prioritizing data protection and compliance, it assists companies in safely managing sensitive information and meeting regulatory requirements. Organizations leverage its features to ensure secure operations across remote and cloud environments, adapting to industry-specific needs with customizable access and security controls.

Zscaler Zero Trust Exchange Platform was previously known as Zscaler SASE, Zscaler DLP, Zscaler CASB, Zscaler CSPM, Zscaler Browser Isolation, Zscaler Posture Control.