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Zoho CRM Plus Reviews

Vendor: Zoho
3.9 out of 5
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What is Zoho CRM Plus?

Zoho CRM Plus enhances business development and customer management efforts with robust capabilities in sales pipeline tracking, team collaboration, and information organization to support business growth.

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Zoho CRM Plus is the #8 ranked solution in top Customer Experience Management solutions. PeerSpot users give Zoho CRM Plus an average rating of 7.8 out of 10. Zoho CRM Plus is most commonly compared to Tech Mahindra: Zoho CRM Plus vs Tech Mahindra.
Buyer's Guide
Customer Experience Management
April 2025
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Helped 849,686 peers since 2012

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Zoho CRM Plus mindshare

As of May 2025, the mindshare of Zoho CRM Plus in the Customer Experience Management category stands at 2.1%, up from 1.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Customer Experience Management
 
 
Key learnings from peers

Valuable Features

Zoho CRM Plus excels in stability, ease of use, and team collaboration. It features sales module, pipeline, accounts, and reports analytics, aiding organization and informed decision-making. Automatic recording and transcription via Teletizia provide valuable insights for account managers. The tool efficiently documents meetings and tracks tasks in the business development process. Integrated operations with Zoho Desk and Zoho Projects enhance customer support and project management effectiveness, ensuring critical management awareness at various business levels.
  • "My advice is to use Zoho CRM Plus because it deserves a rating of nine."
  • "The tool's most valuable features are sales module, pipeline, accounts, and reports analytics. It is a flexible solution.Our teams are more organized and well-informed about any deal movements. Additionally, the reports generated are critical for management, keeping them aware of what is happening at various business levels."
  • "The tool is a simple solution that is easy to use. It helps with team collaboration."

Room for Improvement

Zoho CRM Plus requires enhanced user-friendliness and improved technical support. Users encounter challenges with integration and face limitations in the configuration process. Reports need more detail and mobile app functionality is lacking. Compared to competitors such as HubSpot and Salesforce, Zoho CRM Plus falls short in features and functionalities. Users suggest integrating AI-based prompts, enhancing integration support, and developing skills in Deluge language for a better user experience. Multi-tenancy features in Zoho Desk would benefit service providers.
  • "Zoho Desk would benefit from being a multi-tenant tool, which is crucial for service providers with a large customer base."
  • "Zoho CRM Plus needs improvement on mobile app functionality. HubSpot and Salesforce CRMs are more feature-rich and have greater functionalities than Zoho CRM Plus."
  • "Zoho CRM Plus needs to have more detailed reports."

Pricing

Zoho CRM Plus users report competitive pricing and annual licensing fees, making it appealing for small businesses, though less so for large enterprises. Some rate its affordability low, citing moderate to affordable costs. Long-term users find the pricing attractive, yet it may be costlier in regions like Brazil at R$350 per user.
  • "The tool's pricing is moderate, and licensing costs are yearly."
  • "I rate the solution's pricing a three out of ten. It is very affordable."
  • "It is an affordable product."

Popular Use Cases

Zoho CRM Plus is used for adding new customers, monitoring patients, reaching VIPs, and tracking sales leads for business development. It manages sales pipelines and customer data journeys from prospects to customers. Various pipelines are used for different products, with simple automations and call recording features powered by AI.

Deployment

Zoho CRM Plus is cloud-based and its deployment is generally straightforward. Users familiar with CRM solutions find the setup easy, while new users may struggle with setting up categories and processes due to its complex configuration. Deployment can often be managed by one person, typically completed in about two months. Although technical issues may arise, they are typically resolved with time. Understanding the basic concepts behind it simplifies the deployment process.

Scalability

Zoho CRM Plus is considered manageable for user expansion by multiple organizations. While some report minor issues, many rate its scalability positively. Several organizations, with varying user numbers, find it flexible for continuous use. Most express satisfaction with its user support but emphasize occasional hurdles.

Stability

Users rate Zoho CRM Plus stability between six and eight out of ten. The platform remains stable without crashes but realizes its full potential when the tools are properly configured and utilized.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Customer Experience Management Buyer's Guide for additional reliable information.

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Learn more about Zoho CRM Plus

Zoho CRM Plus is a comprehensive platform designed for enhancing sales processes, business growth, and customer engagement strategies. It provides businesses with tools for task tracking, information documentation, collaboration, and robust sales modules that facilitate flexible organization. Reports and analytics provide valuable insights into business performance. While users appreciate its simplicity and performance, they note areas for improvement, such as interface design, technical support, and integration capabilities. The system supports adding new customers, patient monitoring, reaching VIPs, and tracking sales leads to align teams on deal progress and organizational goals.

What are the key features of Zoho CRM Plus?
  • Sales Module: Facilitates efficient management of sales pipelines, accounts, and analytics.
  • Task Tracking: Helps teams document and monitor tasks seamlessly.
  • Team Collaboration: Enhances alignment and communication across teams.
  • Reports and Analytics: Offers insights for different business levels.
What benefits and ROI should users look for?
  • Improved Team Alignment: Simplifies communication and information sharing.
  • Enhanced Sales Tracking: Streamlines lead and pipeline management.
  • Insightful Analytics: Provides essential insights for decision-making.

In industries like healthcare, Zoho CRM Plus is used for patient monitoring and improving care through better customer engagement. In business development, it aids in tracking leads and managing pipelines to achieve growth objectives. The platform's ease of use makes it adaptable across sectors, although some prefer competitors like HubSpot and Salesforce for their advanced features.

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Customer Experience Management

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