Splunk Observability Cloud is helping us derive and fetch data-driven decision-making insights. These fresh insights help us take better decisions and improve scheme monitoring for PMKBY, PM Vishakarma, and other state programs. When monitoring assessment operations, our daily activities are critically handled here, and we have been able to reduce our assessment delays. We are able to make better compliance with guidelines and norms, and we can early detect bottlenecks or foreign threats or cyber threats coming into the system. Through this platform, we have started doing automated identification of eligible and non-eligible candidates, which has improved the system greatly. Now there is more transparency and credibility and authenticity in the entire process. We have also reduced the manual verification effort, which has greatly helped our entire team. We are doing many activities in predictive analytics where we are trying to identify and gauge early intervention to protect scheme guidelines and enhance infrastructure performance monitoring of our various applications in a unified manner. We have been able to have more traceability because the Log Observer Connect is a very useful functionality that has been given to our clients and various vendors. Through this, centralized log data for visibility is available to all partners, which allows seamless flow of information and data. We have been able to have more AI and automation integration, through which our manual effort has been reduced. We are doing specialization monitoring of the AI agents and our infrastructure stacks. Splunk Observability Cloud is a very strong cloud-native SaaS platform designed for monitoring and troubleshooting cyber environments. The mean time to resolution functionality, which is an MTTR functionality, enables different kinds of intervention. Application performance monitoring is a very strong feature providing deep code-level visibility into distributed applications. It is also helping us manage each data flow into the system from one end to another end. Infrastructure monitoring is most important because improving operational efficiency is very critical for our organization. For that, we need real-time streaming analytics and automatic service discovery, which we are able to achieve through infrastructure monitoring. Real user monitoring of various applications is also a very strong feature, capturing the complete end-user experience from both web and mobile applications. The application proactively monitors service performance, APIs, and URLs globally before end users are impacted. The strongest feature is unified application performance monitoring. We are working on approximately twenty-plus applications at a time, fetching data insights from them, and tracking their performance and identifying any bottlenecks or cyber threats. This would be extremely difficult if done manually, as many eyeballs looking for performance metrics would be necessary. This unified SaaS platform is helping us out and giving us full visibility and full business control, providing full business control in terms of mapping all performance metrics, deriving decision-making insights, and helping our people. There is a very strong aspect of compliance monitoring and audit readiness for our organization because we are directly governed by the government of India. Fraud detection is helping us a lot because there are many times when confidential information and data flow are attacked by suspicious login patterns, unusual duplicate registrations, unauthorized system access, and anomalies that come into the system in the form of cyber threats. The system is doing twenty-four-seven monitoring of the various applications we are using, and because of that, there is enhanced compliance and improved audit readiness, which has actually reduced the risk of malpractices. The system is keeping us very clean in terms of compliance practices, and our service delivery has been excellent. Our stakeholder service management experience has increased greatly because clients are happy, there is faster issue resolution, and satisfaction is being built with our clients. There is a very strong performance monitoring feature where we are able to track the entire performance metrics end-to-end because there is a single performance control center through which all dashboards and application visibility comes to us in just one click. There is real-time monitoring happening, which is helping us a lot. Our operational productivity and efficiency has improved. There is better audit and regulatory compliance now. Our clients are happy because they do not have queries raised on their processes. Twenty-four-seven issue resolution metrics are incorporated, which is helping us a lot. There is predictive insights, which is a kind of proactive insight, helping us in decision-making. There is strong unified governance. We are seeing a thirty percent to fifty percent reduction in incident resolution time, which is helping us a lot. There is higher compliance metrics, improved batch completion rates, and better visibility of all processes and systems. The strong data-driven decision-making is creating a very strong ecosystem and environment throughout. There is a twenty-four-seven ticket resolution system and a very advanced chatbot system, which is a humanized form of chatbot system that works on a four-to-six-hour resolution time. For many of the applications, resolution time is twenty-four to forty-eight hours, but for them, it is approximately four to six hours. There is an embedded feature that if an issue is not addressed within thirty minutes or within one hour, then it is escalated to a higher level authority and quick resolution time is attained. Our manpower in terms of resolution and in terms of following up on tickets has been extremely reduced. Through the chatbot system, strong chatbot system support, and their email support, we have been able to reduce our burden greatly.
