Salesforce Einstein Analytics Reviews

Name: Salesforce Einstein Analytics
Brand: Salesforce
Rating: 4.0 (21 reviews)

4.0 out of 5

21 reviews
86% willing to recommend

What is Salesforce Einstein Analytics?

Salesforce Einstein Analytics is a customer and business analytics platform that’s optimized for mobile use and brings flexible customer analytics to everyone in the company. It works with many types of data, from many data sources, and it can change the way your company answers critical questions. Einstein Analytics allows you to:

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Salesforce Einstein Analytics is the #11 ranked solution in top Business Intelligence Tools. PeerSpot users give Salesforce Einstein Analytics an average rating of 8.0 out of 10. Salesforce Einstein Analytics is most commonly compared to Microsoft Power BI: Salesforce Einstein Analytics vs Microsoft Power BI. Salesforce Einstein Analytics is popular among the large enterprise segment, accounting for 61% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 18% of all views.

Buyer's Guide

Salesforce Einstein Analytics

June 2025

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Helped 861,390 peers since 2012

Featured Salesforce Einstein Analytics reviews

Sunny Nair

Solution Architect and Senior Consultant at Keysight Technologies

It is difficult to integrate the modules. The customization is also a little bit complex currently, but it is getting easier as they continue improving the market. There are certain glitches, especially when the modules are upgraded or when there is a source code update, causing the entire tool to go offline. There is downtime which still affects the particular product. I would provide a reliability rating of 70%, with 30% still having scope for improvement.

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SaurabhSingh4

Data Analyst at Wespath Benefits and Investments

The out-of-the-box features are very good for organizations to get into data-driven mode. If we have an implementation of Service Cloud, we can use our data to make decisions based on analytics. For example, we raise requests on our website, and the website classifies the cases into different categories. The case will go to the wrong support team if the category is wrong. The solution does analytical interventions and changes the category of the cases to the right team. It saves us a lot of time. The out-of-the-box features are good for companies that want to try analytics and data science interventions. The product has very good capabilities.

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Parker Goodson

Enterprise Account Executive at T-Mobile

When it comes to generating reports, it appears that many users rely on experts to handle technical aspects. For instance, if you require a weekly report displaying accounts transitioning in and out of your modules, it seems challenging to accomplish without consulting experts for assistance. Such tasks should be user-friendly and easily achievable without external assistance. It would be beneficial to have visibility into any changes made to your account by individuals other than yourself or your team. It is also important to clearly track the history of these modifications and identify the responsible parties.

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Salesforce Einstein Analytics mindshare

As of July 2025, the mindshare of Salesforce Einstein Analytics in the BI (Business Intelligence) Tools category stands at 1.1%, down from 1.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

BI (Business Intelligence) Tools

PeerResearch reports based on Salesforce Einstein Analytics reviews

Type	Title	Date
Category	BI (Business Intelligence) Tools	Jul 11, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 11, 2025	Download
Comparison	Salesforce Einstein Analytics vs Microsoft Power BI	Jul 11, 2025	Download
Comparison	Salesforce Einstein Analytics vs Tableau	Jul 11, 2025	Download
Comparison	Salesforce Einstein Analytics vs SAP BusinessObjects Business Intelligence Platform	Jul 11, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Power BI	4.0	20.7%	93%	321 interviews Add to research
Tableau	4.2	16.2%	89%	306 interviews Add to research

Valuable Features

Salesforce Einstein Analytics offers ease of use, allowing data handling through clicks and drags. Predictive analysis supports business forecasts, and transparency enhances communication. Users appreciate interactive dashboards and robust reporting tools. The platform's visual appeal through lightning interfaces and AI integration streamlines tasks. It integrates seamlessly with CRM systems, providing valuable customer insights and supporting scalability. Automation and data-driven decisions enhance operational efficiency, while its cloud-based structure facilitates global data integration.

"There is definitely a lot of ROI in it."
"I find Salesforce Einstein Analytics valuable because it is easier to use within Salesforce."
"The inbuilt features, like pictorial representation of the data and the ability to remap and realign the data, provide clarity in understanding sales perspectives."

Room for Improvement

Salesforce Einstein Analytics faces challenges with limited support, difficulty in handling large data sets, and lack of user-friendly functionality. Users express dissatisfaction with static mobile interfaces and pricing. Features like full outer joins, dynamic date binding, and drill-down capabilities are missing. Regional customization is limited, leaving international users wanting more localization. Integrating and customizing modules is complex. Transparency in model creation is lacking, prompting users to seek more accessible and intuitive tools for easier navigation and learning.

"There are certain glitches, especially when the modules are upgraded or when there is a source code update, causing the entire tool to go offline."
"There is a learning curve associated with Salesforce Einstein Analytics, particularly since users need to learn a new language."
"Salesforce is working very rigorously on improvements with each release."

ROI

Many feel the return on investment is moderate due to a smaller workforce not maximizing its potential. While some report noticeable returns, others are still implementing or expecting results soon. Clients noted returns within four to five months, though less favorable compared to Tableau. Several users see it as worth the investment given the outcomes. Overall, expectations align with effectiveness, yet for others, returns are still anticipated.

Pricing

Salesforce Einstein Analytics pricing ranges from $125 to $250 per user per month and is generally considered expensive. Enterprises often negotiate pricing through an Enterprise License Agreement to include multiple Salesforce products and reduce costs. Subscription fees typically cover a range of features and support levels, billed annually. While deemed costly, the platform's robust capabilities justify the investment for large organizations seeking a comprehensive analytics and CRM solution. Pricing information is publicly accessible, ensuring transparency.

"Salesforce Einstein Analytics can be considered somewhat expensive, depending on the company's needs. If they want the complete package with all the features, it's pricier. It all comes down to what the company requires from the platform."
"The solution is expensive."
"I rate the solution's pricing a seven out of ten."

Popular Use Cases

Organizations utilize Salesforce Einstein Analytics for customer insight analytics, synchronizing email and event communication, building dashboards from diverse data sources, and evaluating sales and marketing metrics. It aids in predictive modeling for sales, human capital management, integrating with global corporate functions, and automating tasks. Teams use it for reporting, custom code writing, and as an integrated platform for marketing, customer service, and ticketing. It offers extensive capabilities for standardizing processes and analyzing business opportunities.

Service and Support

Users find Salesforce Einstein Analytics' customer support generally good, with knowledgeable staff and proactive communication. Some suggest it could improve in speed. Several users report satisfaction with technical support, though some have not engaged directly with Salesforce's team. Support is described as above average. Deployers indicate good performance, and cases are resolved within a week. Ratings for service quality vary, but feedback commonly reflects positive experiences.

Deployment

Salesforce Einstein Analytics's initial setup is generally easy and straightforward for many users. Companies often find the setup smooth, requiring minimal complications and benefiting from cloud deployment. Although large-scale integrations may need thorough planning, typically deployments can be executed in weeks or even days with skilled personnel. It's considered user-friendly, especially for those with relevant experience, making it highly accessible for various teams without needing extensive customizations.

Scalability

Salesforce Einstein Analytics is recognized for its strong scalability, suiting both small and large enterprises. It's noted for ease of expansion without extra infrastructure. However, cost concerns exist, especially when sharing licenses. Users appreciate expansive user onboarding, rating its adaptability highly. Although data management varies among users, many see its integration capabilities favorably. High scalability ratings are common, while costs and customization depend on specific organizational needs.

Stability

Salesforce Einstein Analytics is generally described as highly stable and reliable. Users mention it rarely experiences outages, bugs, or crashes. Some users rate its stability ten out of ten, while others note occasional glitches during module upgrades, leading to downtime. Instances of slowness as a cloud platform were reported, and a few deployment issues take time to fix. However, new features and higher data flow limits contribute positively to its dependability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Salesforce Einstein Analytics Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

18%

Financial Services Firm

14%

Manufacturing Company

Healthcare Company

Insurance Company

Educational Organization

University

Retailer

Comms Service Provider

Real Estate/Law Firm

Government

Wholesaler/Distributor

Energy/Utilities Company

Non Profit

Performing Arts

Legal Firm

Outsourcing Company

Consumer Goods Company

Hospitality Company

Marketing Services Firm

Media Company

Construction Company

Transportation Company

Engineering Company

Logistics Company

Recreational Facilities/Services Company

Pharma/Biotech Company

Compare Salesforce Einstein Analytics with alternative products

Learn more about Salesforce Einstein Analytics

Connect directly to your CRM data and execute on insights directly in Chatter.
Automatically analyze millions of rows of data and get predictive analytics with Einstein Discovery.
Explore data quickly and automate actions with prebuilt apps.
Use mobile to act, whether you're on Android or iOS.

Salesforce Einstein Analytics was previously known as Einstein Analytics, Salesforce Wave Analytics.