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Salesforce Einstein Analytics Reviews

Vendor: Salesforce
4.0 out of 5
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What is Salesforce Einstein Analytics?

Salesforce Einstein Analytics is a customer and business analytics platform that’s optimized for mobile use and brings flexible customer analytics to everyone in the company. It works with many types of data, from many data sources, and it can change the way your company answers critical questions. Einstein Analytics allows you to:

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Salesforce Einstein Analytics is the #12 ranked solution in top Business Intelligence Tools. PeerSpot users give Salesforce Einstein Analytics an average rating of 8.0 out of 10. Salesforce Einstein Analytics is most commonly compared to Microsoft Power BI: Salesforce Einstein Analytics vs Microsoft Power BI. Salesforce Einstein Analytics is popular among the large enterprise segment, accounting for 60% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 14% of all views.
Buyer's Guide
Salesforce Einstein Analytics
August 2025
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Helped 865,738 peers since 2012

Featured Salesforce Einstein Analytics reviews

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Salesforce Einstein Analytics mindshare

As of August 2025, the mindshare of Salesforce Einstein Analytics in the BI (Business Intelligence) Tools category stands at 1.2%, down from 1.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
BI (Business Intelligence) Tools Market Share Distribution
ProductMarket Share (%)
Salesforce Einstein Analytics1.2%
Microsoft Power BI20.4%
Tableau15.4%
Other63.0%
BI (Business Intelligence) Tools

PeerResearch reports based on Salesforce Einstein Analytics reviews

TypeTitleDate
CategoryBI (Business Intelligence) ToolsAug 25, 2025Download
ProductReviews, tips, and advice from real usersAug 25, 2025Download
ComparisonSalesforce Einstein Analytics vs Microsoft Power BIAug 25, 2025Download
ComparisonSalesforce Einstein Analytics vs Tableau EnterpriseAug 25, 2025Download
ComparisonSalesforce Einstein Analytics vs SAP Analytics CloudAug 25, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Power BI4.020.4%93%326 interviewsAdd to research
Tableau Enterprise4.215.4%89%307 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Salesforce Einstein Analytics offers ease of use, allowing data handling through clicks and drags. Predictive analysis supports business forecasts, and transparency enhances communication. Users appreciate interactive dashboards and robust reporting tools. The platform's visual appeal through lightning interfaces and AI integration streamlines tasks. It integrates seamlessly with CRM systems, providing valuable customer insights and supporting scalability. Automation and data-driven decisions enhance operational efficiency, while its cloud-based structure facilitates global data integration.
  • "There is definitely a lot of ROI in it."
  • "I find Salesforce Einstein Analytics valuable because it is easier to use within Salesforce."
  • "The inbuilt features, like pictorial representation of the data and the ability to remap and realign the data, provide clarity in understanding sales perspectives."

Room for Improvement

Salesforce Einstein Analytics faces challenges with limited support, difficulty in handling large data sets, and lack of user-friendly functionality. Users express dissatisfaction with static mobile interfaces and pricing. Features like full outer joins, dynamic date binding, and drill-down capabilities are missing. Regional customization is limited, leaving international users wanting more localization. Integrating and customizing modules is complex. Transparency in model creation is lacking, prompting users to seek more accessible and intuitive tools for easier navigation and learning.
  • "There are certain glitches, especially when the modules are upgraded or when there is a source code update, causing the entire tool to go offline."
  • "There is a learning curve associated with Salesforce Einstein Analytics, particularly since users need to learn a new language."
  • "Salesforce is working very rigorously on improvements with each release."

ROI

Many feel the return on investment is moderate due to a smaller workforce not maximizing its potential. While some report noticeable returns, others are still implementing or expecting results soon. Clients noted returns within four to five months, though less favorable compared to Tableau. Several users see it as worth the investment given the outcomes. Overall, expectations align with effectiveness, yet for others, returns are still anticipated.

Pricing

Salesforce Einstein Analytics pricing ranges from $125 to $250 per user per month and is generally considered expensive. Enterprises often negotiate pricing through an Enterprise License Agreement to include multiple Salesforce products and reduce costs. Subscription fees typically cover a range of features and support levels, billed annually. While deemed costly, the platform's robust capabilities justify the investment for large organizations seeking a comprehensive analytics and CRM solution. Pricing information is publicly accessible, ensuring transparency.
  • "Salesforce Einstein Analytics can be considered somewhat expensive, depending on the company's needs. If they want the complete package with all the features, it's pricier. It all comes down to what the company requires from the platform."
  • "The solution is expensive."
  • "I rate the solution's pricing a seven out of ten."

Popular Use Cases

Organizations utilize Salesforce Einstein Analytics for customer insight analytics, synchronizing email and event communication, building dashboards from diverse data sources, and evaluating sales and marketing metrics. It aids in predictive modeling for sales, human capital management, integrating with global corporate functions, and automating tasks. Teams use it for reporting, custom code writing, and as an integrated platform for marketing, customer service, and ticketing. It offers extensive capabilities for standardizing processes and analyzing business opportunities.

Service and Support

Users find Salesforce Einstein Analytics' customer support generally good, with knowledgeable staff and proactive communication. Some suggest it could improve in speed. Several users report satisfaction with technical support, though some have not engaged directly with Salesforce's team. Support is described as above average. Deployers indicate good performance, and cases are resolved within a week. Ratings for service quality vary, but feedback commonly reflects positive experiences.

Deployment

Salesforce Einstein Analytics's initial setup is generally easy and straightforward for many users. Companies often find the setup smooth, requiring minimal complications and benefiting from cloud deployment. Although large-scale integrations may need thorough planning, typically deployments can be executed in weeks or even days with skilled personnel. It's considered user-friendly, especially for those with relevant experience, making it highly accessible for various teams without needing extensive customizations.

Scalability

Salesforce Einstein Analytics is recognized for its strong scalability, suiting both small and large enterprises. It's noted for ease of expansion without extra infrastructure. However, cost concerns exist, especially when sharing licenses. Users appreciate expansive user onboarding, rating its adaptability highly. Although data management varies among users, many see its integration capabilities favorably. High scalability ratings are common, while costs and customization depend on specific organizational needs.

Stability

Salesforce Einstein Analytics is generally described as highly stable and reliable. Users mention it rarely experiences outages, bugs, or crashes. Some users rate its stability ten out of ten, while others note occasional glitches during module upgrades, leading to downtime. Instances of slowness as a cloud platform were reported, and a few deployment issues take time to fix. However, new features and higher data flow limits contribute positively to its dependability.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Salesforce Einstein Analytics Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business7
Midsize Enterprise4
Large Enterprise11
By reviewers
By visitors reading reviews
Company SizeCount
Small Business98
Midsize Enterprise63
Large Enterprise241
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
14%
Manufacturing Company
9%
Educational Organization
5%
University
5%
Healthcare Company
5%
Insurance Company
4%
Comms Service Provider
4%
Retailer
4%
Real Estate/Law Firm
4%
Government
3%
Wholesaler/Distributor
3%
Energy/Utilities Company
3%
Performing Arts
3%
Outsourcing Company
2%
Non Profit
2%
Hospitality Company
2%
Legal Firm
2%
Marketing Services Firm
1%
Construction Company
1%
Logistics Company
1%
Consumer Goods Company
1%
Transportation Company
1%
Recreational Facilities/Services Company
1%
Media Company
1%
Pharma/Biotech Company
1%

Compare Salesforce Einstein Analytics with alternative products

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Learn more about Salesforce Einstein Analytics

  • Connect directly to your CRM data and execute on insights directly in Chatter.
  • Automatically analyze millions of rows of data and get predictive analytics with Einstein Discovery.
  • Explore data quickly and automate actions with prebuilt apps.
  • Use mobile to act, whether you're on Android or iOS.

Salesforce Einstein Analytics was previously known as Einstein Analytics, Salesforce Wave Analytics.

Salesforce Einstein Analytics customers

ADS Securities, Alstom Grid, American Express, Barclays Bank, Coca-Cola, CoderDojo, Dubai Multi Commodities Centre, Financial Conduct Authority

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Product Categories

Product Categories
BI (Business Intelligence) Tools

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Salesforce Einstein Analytics Reviews Summary
Author infoRatingReview Summary
Solution Architect and Senior Consultant at Keysight Technologies4.0I find Salesforce Einstein Analytics to be an integrated SaaS solution beneficial for marketing and business intelligence. Predictability and ease of use stand out, though module integration needs improvement. Despite downtime issues, it provides significant ROI.
Preseales and Solution Head at a consultancy with 10,001+ employees3.5I use Salesforce Einstein Analytics to write custom codes for technicians because it's integrated with Salesforce and offers valuable predictive insights. However, there's a learning curve due to its unique language, and it relies heavily on Salesforce-specific data quality.
Data Analyst at Wespath Benefits and Investments4.5We use Salesforce Einstein Analytics mainly for Service Cloud, utilizing its features to correctly classify cases and manage knowledge efficiently. The out-of-the-box analytics capabilities are impressive, but transparency in model creation and algorithm flexibility need improvement.
Marketing manager at Wowtickets4.5Salesforce Einstein Analytics is a tool I find invaluable for its ease of integration and AI-driven features, simplifying reporting and data tasks. While it's expensive, the ROI justifies the cost, outperforming previous tools like IBM and Google Analytics.
Head of Product Strategy and Innovation at a computer software company with 51-200 employees4.0We use Einstein Analytics for evaluating sales and marketing metrics. It provides insights and benchmarks critical for achieving our goals. There's a need for improved skillset understanding, and we considered other platforms like Oracle before choosing Einstein Analytics.
Enterprise Account Executive at T-Mobile4.0I primarily use Salesforce Einstein Analytics for sales analysis. Its reporting tools are valuable, but report generation often requires expert help, which should be more user-friendly. Despite this, we've gained a return on our investment.
Senior Quality Assurance Consultant at Public and Business Service Delivery4.0Salesforce Einstein Analytics has been visually appealing with its lightning interfaces, yet it struggles with handling large data and bugs. Although intuitive compared to our previous .NET solutions, improvements for mobile access and performance are necessary, and ROI remains unseen.
Vice President at a healthcare company with 10,001+ employees4.0No summary available