We performed a comparison between Salesforce Einstein Analytics and Zoho Analytics based on real PeerSpot user reviews.
Find out in this report how the two BI (Business Intelligence) Tools solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Tableau CRM is a very capable solution. It is easy to use, user-friendly, and integrates well."
"We have found the scalability to be very good."
"Transparency is the most valuable feature of this solution."
"Einstein Analytics provides insights into what we are doing and how we are doing it. It tells us what benchmarks we need to hit consistently to achieve our goals. In sales, there is sometimes a disconnect between actions and objectives. We aren't necessarily going to close a deal because we call X number of people. There are some underlying skills that add nuance to these metrics."
"The out-of-the-box features are good for companies that want to try analytics and data science interventions."
"It is a comprehensive solution. It has everything in it. I can easily find what I need."
"The way Salesforce Einstein Analytics is structured in terms of the work assignments and the user profile is very good."
"Salesforce Einstein Analytics is a simplified CRM. It's integration is good."
"The front end of this solution including the graph generation using SQL has been most useful."
"Zoho Analytics is the best software for giving reports to customers and we can create any report that is required."
"Scheduling of reports and dashboards is the most valuable feature of Zoho Analytics."
"We use the solution for financial and sales analytics. It brings data from our IT incident management tool. Hence, we have three business use cases for IT support, sales and financials."
"We really like that it's user friendly and has a lot of combinations and charts. They're good compared to other tools. We used a free Elastic product, comparatively, this solution is good because of their support, UI, and connecting to databases is very easy."
"We moved the data from Zoho Creator to Zoho Analytics and created reports."
"The initial setup is straightforward."
"The integration interface is very easy to use and allows you to directly connect to a variety of APIs."
"The product is natively integrated into the Salesforce ecosystem. You also need a CRM license. It should be more flexible with other platforms."
"Einstein Analytics could incorporate something like SFIA 8 to help users understand the underlying skill sets."
"When it comes to generating reports, it appears that many users rely on experts to handle technical aspects. For instance, if you require a weekly report displaying accounts transitioning in and out of your modules, it seems challenging to accomplish without consulting experts for assistance. Such tasks should be user-friendly and easily achievable without external assistance."
"They can provide more end-user customizations. There should be the possibility for the end-users to change some elements in the interface. I have a way of doing my job. My colleague may have his own way of doing his job. If I ask for a change, it'll change for everyone. It'll be good to have some end-user personalizations. I can't see many in Salesforce right now."
"Better pricing would make it available to more users and we would likely use it more broadly within the organization."
"The product must be more transparent."
"Improvement-wise, I feel the solution must be more robust since it is not exactly ready to handle large data."
"If I could improve Tableau CRM I would make it as powerful as Tableau. Tableau CRM is more integrated and it's on the web, but it has less functionality. It is lacking functionality at this time."
"The platform's pricing needs improvement."
"The solution does not provide call center facilities for customer support."
"I have a lower rating when it comes to Zoho Analytics. The tool has poor performance. It needs to improve the dimensions and measures."
"The navigation on the interface is not intuitive."
"The tool needs to improve analysis and add more features."
"The solution's tasks and project management tools are weaker than those of its competitors."
"It would be great to have more user input fields which can be used on dashboards."
"There is a limitation that we cannot create more than 300 columns in a worksheet on Zoho Analytics."
More Salesforce Einstein Analytics Pricing and Cost Advice →
Salesforce Einstein Analytics is ranked 11th in BI (Business Intelligence) Tools with 18 reviews while Zoho Analytics is ranked 12th in BI (Business Intelligence) Tools with 24 reviews. Salesforce Einstein Analytics is rated 8.2, while Zoho Analytics is rated 8.2. The top reviewer of Salesforce Einstein Analytics writes "Helpful consistent measurements, high availability, and scales well". On the other hand, the top reviewer of Zoho Analytics writes "An easy-to-set up solution that helps in the scheduling of reports and dashboards". Salesforce Einstein Analytics is most compared with Microsoft Power BI, Tableau, Databricks and SAP Analytics Cloud, whereas Zoho Analytics is most compared with Apache Superset, Tableau, Microsoft Power BI, Looker and Google Data Studio. See our Salesforce Einstein Analytics vs. Zoho Analytics report.
See our list of best BI (Business Intelligence) Tools vendors.
We monitor all BI (Business Intelligence) Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
