Zoho Analytics and Salesforce Einstein Analytics compete in the business analytics and intelligence solutions category. Zoho Analytics has the upper hand due to its ease of use and pricing, offering flexibility and integration at a lower cost.
Features: Zoho Analytics integrates seamlessly with Zoho products, offers an intuitive report builder, and supports multiple data sources and APIs. Its automation features improve workflow efficiency. Salesforce Einstein Analytics excels in predictive analysis, offers visually appealing dashboards, and integrates deeply with Salesforce for comprehensive insights.
Room for Improvement: Zoho Analytics can improve its graphical options, data manipulation features, and SQL editor complexity. It lacks some advanced statistical tools and responsive customer support. Salesforce Einstein Analytics needs more transparency in data models, regional customization, and better large data volume handling. The high pricing and mobile compatibility are also concerns.
Ease of Deployment and Customer Service: Zoho Analytics provides deployment options in private, public, and hybrid clouds, offering flexibility. While customer service is generally well-rated, timely support can be an issue. Salesforce Einstein Analytics operates on a public cloud, praised for its Salesforce integration. Customer service is efficient, though faster response times are desired.
Pricing and ROI: Zoho Analytics is reasonably priced, especially when bundled with Zoho One, and offers transparent pricing for good ROI. Salesforce Einstein Analytics is noted for higher costs, justified by its extensive features and CRM integration, but may be expensive for small businesses.
Tech support for Salesforce Einstein Analytics is generally good.
There are certain glitches, especially when the modules are upgraded or when there is a source code update, causing the entire tool to go offline.
There are certain glitches, especially when the modules are upgraded or when there is a source code update, causing the entire tool to go offline.
There is a learning curve associated with Salesforce Einstein Analytics, particularly since users need to learn a new language.
A benefit is that the pricing is available online, ensuring there are no hidden costs.
In general, I would rate it as a little bit on the expensive side compared to other available options.
Their machine learning model, which they have integrated, provides us with accurate data and creates projection maps.
It allows for a personalized customer experience by providing insights.
Salesforce Einstein Analytics is a customer and business analytics platform that’s optimized for mobile use and brings flexible customer analytics to everyone in the company. It works with many types of data, from many data sources, and it can change the way your company answers critical questions. Einstein Analytics allows you to:
Zoho Reports is a powerful, easy-to-use and highly scalable cloud-based reporting and business intelligence platform for small to medium-sized businesses. Its flexible pay-as-you-go pricing model and scope for customization allow businesses to tailor it to their unique needs.
We monitor all BI (Business Intelligence) Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
