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Salesforce Einstein Analytics pros and cons

Vendor: Salesforce
4.0 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Salesforce Einstein Analytics offers excellent scalability and deployment flexibility, making it adaptable for various business needs.
It provides valuable insights into sales activities, helping users understand benchmarks for achieving goals and enhancing performance.
Einstein Analytics integrates well, supporting easy integration with other systems and utilizing artificial intelligence for enhanced functionality.
The solution is appreciated for its comprehensive capabilities and ROI, facilitating analytics and data science interventions effectively.
Its ease of use within Salesforce and the effectiveness of reporting tools significantly contribute to its value for businesses.

CONS

Users lose visibility of records when someone leaves an organization.
Pricing could be improved to make it accessible to more users.
Report generation can be challenging, requiring expert assistance.
Customization is complex, requiring help from experienced third-party providers.
Pricing is considered expensive, especially in regions like Mexico.
 

Salesforce Einstein Analytics Pros review quotes

it_user776697 - PeerSpot reviewer
Senior Software Developer at a tech services company with 501-1,000 employees
Nov 22, 2017
Easy to use User-friendly Not required to be technical for a user to use Creates reports and dashboards with simple clicks and drags and drops Scheduling data sync Can easily handle a huge amount of data without any crunch or crash.
it_user361419 - PeerSpot reviewer
Software Engineer with 201-500 employees
Nov 22, 2017
Also, the predictive analysis of the Einstein version is like artificial intelligence, it's great.
reviewer1599123 - PeerSpot reviewer
VP Technology/Vice President at a healthcare company with 11-50 employees
Jun 15, 2021
Transparency is the most valuable feature of this solution.
Learn what your peers think about Salesforce Einstein Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
892,646 professionals have used our research since 2012.
reviewer1623918 - PeerSpot reviewer
Head of Enterprise Architecture at a financial services firm with 10,001+ employees
Jul 15, 2021
We have found the scalability to be very good.
reviewer1038357 - PeerSpot reviewer
Director of Operations at a tech services company with 201-500 employees
Nov 18, 2021
The way Salesforce Einstein Analytics is structured in terms of the work assignments and the user profile is very good.
LS
Senior Software Engineer - Salesforce at DataGo
Jan 12, 2022
Tableau CRM is a very capable solution. It is easy to use, user-friendly, and integrates well.
Sunny Teotia - PeerSpot reviewer
Management Consultant at Accenture
Feb 24, 2022
The solution scales extremely well.
reviewer1803624 - PeerSpot reviewer
Vice President at a healthcare company with 10,001+ employees
Mar 22, 2022
The most valuable features of Salesforce Einstein Analytics are the flexibility around the deployment, overall capabilities, user-friendliness, and interactiveness with the tools that came built with it.
YN
Business Analyst at Hewlett Packard Enterprise
Apr 11, 2022
It's scalable.
reviewer1176129 - PeerSpot reviewer
Sr. Systems Engineer at a tech vendor with 1,001-5,000 employees
Aug 3, 2022
It is a comprehensive solution. It has everything in it. I can easily find what I need.
 

Salesforce Einstein Analytics Cons review quotes

it_user776697 - PeerSpot reviewer
Senior Software Developer at a tech services company with 501-1,000 employees
Nov 22, 2017
Support: Very less support now.
it_user361419 - PeerSpot reviewer
Software Engineer with 201-500 employees
Nov 22, 2017
There are many things that have to be improved.
reviewer1599123 - PeerSpot reviewer
VP Technology/Vice President at a healthcare company with 11-50 employees
Jun 15, 2021
If a user leaves your organization, you shouldn't lose the visibility of all of the records.
Learn what your peers think about Salesforce Einstein Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
892,646 professionals have used our research since 2012.
reviewer1623918 - PeerSpot reviewer
Head of Enterprise Architecture at a financial services firm with 10,001+ employees
Jul 15, 2021
Better pricing would make it available to more users and we would likely use it more broadly within the organization.
reviewer1038357 - PeerSpot reviewer
Director of Operations at a tech services company with 201-500 employees
Nov 18, 2021
All of the timesheets and appraisal management I have not been happy with. There should be some improvements. For example, as a management team, our managers do not have access to see a summary report, such as who is on leave today or how many hours each person logged in. You have to get into individual users and see. You cannot see a summary report, the reporting is missing. There should improve the reports.
LS
Senior Software Engineer - Salesforce at DataGo
Jan 12, 2022
If I could improve Tableau CRM I would make it as powerful as Tableau. Tableau CRM is more integrated and it's on the web, but it has less functionality. It is lacking functionality at this time.
Sunny Teotia - PeerSpot reviewer
Management Consultant at Accenture
Feb 24, 2022
There are some offerings like Sales Cloud, Service Cloud, and Marketing Cloud that have very useful online learning options. There need to be more avenues for self-learning with this particular solution. That would be useful.
reviewer1803624 - PeerSpot reviewer
Vice President at a healthcare company with 10,001+ employees
Mar 22, 2022
I would advise others not to customize because they rolled out the newer versions, which are every six months. There had to be some significant testing and verification that happened. It is important to have a strong third-party provider that is very experienced. We used Deloitte, but we evaluated Accenture, KPMG, and IBM, but we decided on Deloitte and that was a good decision for us. Having a partner who has a center of excellence or experts that could give you a lot of the tips that they've learned could jumpstart your deployment and stick to the standards.
YN
Business Analyst at Hewlett Packard Enterprise
Apr 11, 2022
They have a lot of opportunity to improve BI tools. With Einstein Analytics, we have a very minimal scope.
reviewer1176129 - PeerSpot reviewer
Sr. Systems Engineer at a tech vendor with 1,001-5,000 employees
Aug 3, 2022
They can provide more end-user customizations. There should be the possibility for the end-users to change some elements in the interface. I have a way of doing my job. My colleague may have his own way of doing his job. If I ask for a change, it'll change for everyone. It'll be good to have some end-user personalizations. I can't see many in Salesforce right now.