Salesforce Einstein Analytics vs ThoughtSpot comparison

Salesforce Einstein Analytics

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Executive SummaryUpdated on Jan 1, 2025

ThoughtSpot and Salesforce Einstein Analytics compete in the business intelligence and analytics category. ThoughtSpot stands out with its simplicity and search functions, while Salesforce excels in integration and advanced analytics features.

Features: ThoughtSpot features quick setup, intuitive search capabilities, and the ability to handle large data sets efficiently. It charges by data amount, offering a cost-effective model. Salesforce Einstein Analytics offers predictive analysis, strong integration with Salesforce, and AI-driven insights that support data-driven decisions.

Room for Improvement: ThoughtSpot could improve visualization features and offer more flexible data connectivity options. It needs enhanced query flexibility and visualization customization. Salesforce Einstein Analytics could reduce complexity for non-expert users, improve mobile compatibility, and provide better transparency in pricing and algorithms.

Ease of Deployment and Customer Service: ThoughtSpot provides robust support and flexible deployment suitable for private and on-premises settings, with high customer service ratings. Salesforce Einstein Analytics is primarily deployed in public and hybrid cloud environments, praised for its responsive support team.

Pricing and ROI: ThoughtSpot offers competitive pricing between Tableau and Power BI, beneficial for smaller businesses with pricing based on data volume. Salesforce Einstein Analytics is seen as expensive, especially for smaller businesses, but offers enterprise clients strategic insights and operational efficiencies, making its higher investment worthwhile.

To learn more, read our detailed Salesforce Einstein Analytics vs. ThoughtSpot Report (Updated: April 2025).

Salesforce Einstein Analytics vs. ThoughtSpot

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Helped 851,451 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.8

Salesforce Einstein Analytics provides varied ROI experiences, with smaller companies and implementation stages influencing overall satisfaction and value.

Sentiment score

7.2

ThoughtSpot enhances value with time savings, ease of use, and reduced costs, but user adoption affects ROI.

No quotes available

For more quotes and insights, download the Salesforce Einstein Analytics report

Using ThoughtSpot has resulted in significant time savings and improved business sales by allowing us to identify sellers and buyers across regions, facilitating targeted marketing.

Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees

ThoughtSpot saves a significant amount of time compared to other tools and is very user-friendly.

For more quotes and insights, download the ThoughtSpot report

Data Analyst at Wipro Limited

Customer Service

Sentiment score

7.1

Salesforce Einstein Analytics' customer service is praised for effective support, professionalism, and satisfactory response time despite occasional delays.

Sentiment score

6.8

ThoughtSpot's customer support is praised for responsiveness but critiqued for depth, with mixed ratings on problem resolution.

Tech support for Salesforce Einstein Analytics is generally good.

For more quotes and insights, download the Salesforce Einstein Analytics report

Preseales and Solution Head at Tata Consultancy

ThoughtSpot provides a dedicated customer success person and the ability to submit tickets online, with a response time of no more than a day.

Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees

I stopped opening tickets due to insufficient and untimely responses.

For more quotes and insights, download the ThoughtSpot report

Software Engineer (Data specialist) at Salesforce

We have dedicated support contacts for our company, but pushing through features we need requires long processes and upvotes on their website despite the support.

reviewer2686410

Works

Scalability Issues

Sentiment score

7.7

Salesforce Einstein Analytics is highly scalable, integrating well and accommodating large user bases efficiently, despite licensing cost challenges.

Sentiment score

7.2

ThoughtSpot offers effective scalability and growth, but may require improvements in role management and advanced preparation tools.

No quotes available

For more quotes and insights, download the Salesforce Einstein Analytics report

The platform does not have technical problems with scaling data or connections.

Software Engineer (Data specialist) at Salesforce

As our data has grown, I have validated huge datasets and complex models without significant issues.

Data Analyst at Wipro Limited

Tableau, Power BI, or Looker have separate tools for preparation, customization, and storytelling.

For more quotes and insights, download the ThoughtSpot report

Sr Data Analytics Consultant at Capgemini

Stability Issues

Sentiment score

8.2

Salesforce Einstein Analytics is praised for stability and reliability, with minor issues resolved quickly and rated highly by users.

Sentiment score

7.1

ThoughtSpot is stable and fast for large datasets but faces occasional downtime, feature gaps, and integration challenges.

No quotes available

For more quotes and insights, download the Salesforce Einstein Analytics report

This workaround consumed a lot of resources and led to reduced performance, with pinboards loading for approximately two minutes for each filter criterion.

reviewer2686410

Works

The responsiveness of accessing live data is exceptional and faster than most other BI tools.

Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees

The upgrades are smooth with no downtime, which is super important.

For more quotes and insights, download the ThoughtSpot report

Software Engineer (Data specialist) at Salesforce

Room For Improvement

Salesforce Einstein Analytics needs improved usability, affordability, and integration, with enhanced reporting, customization, and transparency features.

ThoughtSpot lacks visualization flexibility, geospatial options, customization, integration tools, and better organization, lagging behind Power BI and Tableau.

There is a learning curve associated with Salesforce Einstein Analytics, particularly since users need to learn a new language.

For more quotes and insights, download the Salesforce Einstein Analytics report

Preseales and Solution Head at Tata Consultancy

The platform also has fewer formulas and functions compared to Power BI and Qlik, limiting the creation of complex functions directly within ThoughtSpot.

Data Analyst at Wipro Limited

Enhancing integration capabilities with other tools like DBT would also be beneficial as it would make our lives easier.

Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees

Currently, it is not as customizable as the options available on Power BI or Tableau.

For more quotes and insights, download the ThoughtSpot report

Sr Data Analytics Consultant at Capgemini

Setup Cost

Salesforce Einstein Analytics is subscription-based, perceived as costly, but value can be found in bundled pricing agreements.

ThoughtSpot offers competitive, flexible pricing between Tableau and Power BI, with options suited to various organizational needs.

A benefit is that the pricing is available online, ensuring there are no hidden costs.

For more quotes and insights, download the Salesforce Einstein Analytics report

Preseales and Solution Head at Tata Consultancy

ThoughtSpot's pricing is reasonable and in line with other BI tools.

Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees

HubSpot is expensive.

For more quotes and insights, download the ThoughtSpot report

Software Engineer (Data specialist) at Salesforce

Valuable Features

Salesforce Einstein Analytics provides intuitive data handling, AI-powered insights, seamless integration, and scalable solutions for efficient decision-making and workflow management.

ThoughtSpot's search-based functionality enables intuitive data exploration, empowering non-technical users to create reports and improve business efficiency.

It allows for a personalized customer experience by providing insights.

For more quotes and insights, download the Salesforce Einstein Analytics report

Preseales and Solution Head at Tata Consultancy

When I upload a data dump, AI analytics suggest possible data visualizations and insights, which I can pin to dashboards or live boards for modification.

Data Analyst at Wipro Limited

Its compatibility with most databases, including the latest from FlexMovely and Redshift, allows users to create joins and worksheets easily.

For more quotes and insights, download the ThoughtSpot report

Sr Data Analytics Consultant at Capgemini

This alerting feature is very beneficial for our company at the moment, and we use it extensively.

reviewer2686410

Works

Categories and Ranking

Salesforce Einstein Analytics

Ranking in BI (Business Intelligence) Tools

11th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

ThoughtSpot

Ranking in BI (Business Intelligence) Tools

15th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Data Visualization (10th), Embedded BI (6th)

Mindshare comparison

As of May 2025, in the BI (Business Intelligence) Tools category, the mindshare of Salesforce Einstein Analytics is 1.2%, down from 1.8% compared to the previous year. The mindshare of ThoughtSpot is 1.4%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

BI (Business Intelligence) Tools

Featured Reviews

Parker Goodson

Enterprise Account Executive at T-Mobile

Helpful consistent measurements, high availability, and scales well

When it comes to generating reports, it appears that many users rely on experts to handle technical aspects. For instance, if you require a weekly report displaying accounts transitioning in and out of your modules, it seems challenging to accomplish without consulting experts for assistance. Such tasks should be user-friendly and easily achievable without external assistance. It would be beneficial to have visibility into any changes made to your account by individuals other than yourself or your team. It is also important to clearly track the history of these modifications and identify the responsible parties.

Read full review

Creates user-friendly analysis environments for large datasets

Sr Data Analytics Consultant at Capgemini

The tool is user-friendly for the end users. It is primarily a search-based tool. Users do not need a technical background to work directly on the dataset. Its compatibility with most databases, including the latest from FlexMovely and Redshift, allows users to create joins and worksheets easily. ThoughtSpot is fast, even with one to ten terabytes of data.

Read full review

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Financial Services Firm

13%

Manufacturing Company

Healthcare Company

Financial Services Firm

22%

Computer Software Company

12%

Manufacturing Company

11%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Salesforce Einstein Analytics?

The tool is valuable. It's one of the greatest programs I'm currently working with, and I believe it will continue to be crucial in the next four to five years. It's the future of our operations. I...

What needs improvement with Salesforce Einstein Analytics?

There is a learning curve associated with Salesforce Einstein Analytics, particularly since users need to learn a new language. Additionally, data quality dependencies are specific to Salesforce, w...

What is your primary use case for Salesforce Einstein Analytics?

I use Salesforce Einstein Analytics ( /products/salesforce-einstein-analytics-reviews ) for writing custom codes for technicians, which requires the capabilities of Salesforce Einstein Analytics ( ...

What is your experience regarding pricing and costs for ThoughtSpot?

The pricing is on the higher end but reasonable for what ThoughtSpot offers.

What needs improvement with ThoughtSpot?

ThoughtSpot lacks an intermediate layer for data loading, unlike Qlik, which affects dashboard stability when the database has issues. The platform also has fewer formulas and functions compared to...

What is your primary use case for ThoughtSpot?

I am working for a telecommunication company where we use ThoughtSpot ( /products/thoughtspot-reviews ) to create monthly, weekly, and daily ad hoc reports for business needs. We work for both B2B ...

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Compared 21% of the time

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Compared 17% of the time

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Compared 16% of the time

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Compared 8% of the time

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Product Reports

Salesforce Einstein Analytics

Download Salesforce Einstein Analytics product report

Download ThoughtSpot product report

Also Known As

Einstein Analytics, Salesforce Wave Analytics

No data available

Overview

Salesforce Einstein Analytics is a customer and business analytics platform that’s optimized for mobile use and brings flexible customer analytics to everyone in the company. It works with many types of data, from many data sources, and it can change the way your company answers critical questions. Einstein Analytics allows you to:

Connect directly to your CRM data and execute on insights directly in Chatter.
Automatically analyze millions of rows of data and get predictive analytics with Einstein Discovery.
Explore data quickly and automate actions with prebuilt apps.
Use mobile to act, whether you're on Android or iOS.

Salesforce

ThoughtSpot is a powerful business intelligence tool that allows easy searching and drilling into data. Its ad hoc exploration and query-based search features are highly valued, and it is easy to set up, stable, and scalable.

The solution is used for reporting purposes, self-service BI, and embedding into other applications for customers to do self-service analytics. It helps businesses with metrics, KPIs, and important insights by sourcing data from various sources into one golden source and visualizing it in an easy way for the business to consume. The pricing model is ideal, charging for data rather than the number of users.

Sample Customers

ADS Securities, Alstom Grid, American Express, Barclays Bank, Coca-Cola, CoderDojo, Dubai Multi Commodities Centre, Financial Conduct Authority

Primary Capital Mortgage, Sterling Backcheck, RichRelevance, Rambus, Batteries Plus Bulbs

Salesforce Einstein Analytics vs. ThoughtSpot