Find out what your peers are saying about Microsoft, Salesforce, Amazon Web Services (AWS) and others in BI (Business Intelligence) Tools.
Tech support for Salesforce Einstein Analytics is generally good.
The technical support is a very well-organized service, with a lot of tools for me as a consultant and for the end user on how to contact SAP support and get issues solved.
We are satisfied with the technical support from SAP because when we reached out, we were able to get very good support from SAP colleagues.
I am satisfied with SAP's technical support team; they provide very good support.
SAP Analytics Cloud can be used by a small company, and it can be used by a large corporate.
I would rate its scalability up to nine on a scale of one to ten.
There are certain glitches, especially when the modules are upgraded or when there is a source code update, causing the entire tool to go offline.
You have a chance to test it on your test tenant in small increments, so it should not break your productive reports and productive environment.
There are certain glitches, especially when the modules are upgraded or when there is a source code update, causing the entire tool to go offline.
There is a learning curve associated with Salesforce Einstein Analytics, particularly since users need to learn a new language.
On the other hand, it is perfectly fitting to the SAP environment, with seamless integration to all SAP modules, not only ERP but also SuccessFactors and other tools from the SAP family.
Documentation-wise, we see some gaps when trying to connect different solutions.
A benefit is that the pricing is available online, ensuring there are no hidden costs.
In general, I would rate it as a little bit on the expensive side compared to other available options.
It allows for a personalized customer experience by providing insights.
Their machine learning model, which they have integrated, provides us with accurate data and creates projection maps.
For SuccessFactors and S/4HANA Cloud, there are pre-built reports available which are commonly used by customers.
The capabilities of SAP Analytics Cloud that I consider the most valuable are that all three functionalities are in one tool.
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 4 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 13 |
| Large Enterprise | 39 |
Salesforce Einstein Analytics is a customer and business analytics platform that’s optimized for mobile use and brings flexible customer analytics to everyone in the company. It works with many types of data, from many data sources, and it can change the way your company answers critical questions. Einstein Analytics allows you to:
SAP Business Data Cloud enables businesses to manage and integrate their data seamlessly, offering insights that drive informed decision-making.
Designed for comprehensive data management, SAP Business Data Cloud facilitates the integration and organization of data across diverse platforms. It grants businesses the capability to harness their data for analytics, ensuring data-driven strategies that align with business objectives. Offering robust compatibility with existing enterprise systems, it empowers teams to discover insights and optimize operations with intelligent data solutions.
What are the key features?In industries such as manufacturing, retail, and finance, SAP Business Data Cloud is utilized to enhance operational efficiencies and drive innovation. In manufacturing, it aids in optimizing supply chains by providing real-time data analysis. Retailers use it to understand customer behavior, offering personalized experiences. Financial institutions leverage its analytics capabilities to mitigate risk and enhance customer service. By integrating seamlessly into industry-specific infrastructures, it supports the distinct needs of each sector, ensuring tailored outcomes and sustained growth.
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