Odoo Reviews

As a customer, I use Odoo for various purposes in my company, ranging from accounting to sales. I use it as accounting software, CRM, and sales software. I also host my website on it and manage product and service offerings, primarily selling services. 

I utilize the social media applications and note mailing address feature for marketing purposes and maintain records through a Wiki-like feature. For document management, I employ the scanning and automatic OCR task functions. 

Overall, I use almost all the functionalities except for the warehouse feature because I don't handle tangible products. As an integrator, I assist clients with warehouse solutions, implementing tools to monitor stock and other modules among the sixty available in Odoo.

All modules in Odoo are integrated together, providing seamless transitions across various functionalities. This integration allows me to create a product once, making it available across accounting, marketing, and websites. This interconnectedness is the most beneficial aspect. 

I find the accounting feature very mature, with localization for several countries, including Cyprus. The CRM and sales tools are highly effective, with customizable proposal templates aiding client interactions. I spend most of my time using the accounting and sales features.

Odoo's documentation needs improvement, as there are areas that are not well-documented. 

Additionally, some underlying technologies need refactoring to more modern structures. Although it's not immediately necessary since the system works, changes to the architecture would be beneficial. 

From the transition from version 17 to 18, it appears they are aware and have begun addressing some of these concerns.

I have been using Odoo for a year and a couple of months.

Odoo is quite stable, and I would rate it eight to nine out of ten. I have not encountered any serious stability issues. Stability is very important because any software that supports your business must be available consistently, and disruptions cannot last long.

I rate the scalability of Odoo as eight to nine out of ten. While the architecture makes some changes challenging, they are typically achievable because of the solution's flexibility.

Technical support from Odoo is available and eager to help, however, they sometimes take time to respond. I've found it necessary to follow up with calls to speed things up. I would rate the support service as six to seven out of ten.

Neutral

Before Odoo, I worked with HubSpot for CRM. While I did not implement other ERPs, I have experience with SAP, Oracle ERP, and Microsoft Dynamics. The change to Odoo was because it offers the best value for money, flexibility, and an integrated suite of applications priced lower than giants like SAP, Microsoft, or Oracle. Despite potential advantages from those alternatives, Odoo delivers significant benefits at a lower cost.

The initial setup with Odoo is straightforward if you are content with its default processes. It's easy to configure within seconds. Customizations vary in difficulty based on complexity and may require developers for more in-depth changes. 

Overall, I would rate the ease of setup as five to six out of ten.

I handled everything myself, from deployment to maintenance, owing to my technical background and partnership with Odoo. This involves understanding the product and the specific configurations needed. For someone not familiar with Odoo, training would be required, and depending on the configurations, it could take from an hour to several weeks.

Without Odoo, I would need additional help for bookkeeping and administrative tasks. Currently, I manage those tasks independently, which is a significant cost-saving measure for my small business. This solution has allowed me to avoid hiring extra help and handle everything on my own.

The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle, while offering a comparable range of services. Thus, in terms of pricing, I would rate it around a two or three.

On a scale from one to ten, I rate Odoo as an eight. 

It's crucial to have a stable product, as any software vital to your business should be consistently available. Technical support could improve their response time. Prepare for configurations that require additional developer involvement so that the setup aligns perfectly with your needs. The overall product rating is eight.

I was responsible for operations, and we used Odoo for the logistics department and ordering processes.

We achieved efficiency by using Odoo to handle logistics and ordering processes.

Odoo is a cloud-based SaaS system, which is better than having the program on the desktop.

The sales model is not the best, and it lacks certain features.

I have used Odoo for more or less three years.

Stability is rated around nine out of ten.

Scalability is rated between seven and eight out of ten.

We outsourced services for Odoo. The support works okay yet is not fast enough. When we had mistakes with invoices, we needed a faster reaction. A developer had to make some changes for better functionality.

Neutral

Different ERP systems, such as IFS, Dynamics, and SAP, were used. All ERP systems are very similar.

The hardest part is changing to a new system due to existing habits and lacking knowledge of the new system.

I don't know because a different department implemented the system.

There are measurable benefits, including time savings and possibly requiring fewer people to operate the solution.

I explored the best new ERP system like IFS and Microsoft Dynamics 365 Business Central.

Odoo is a high-level ERP system, not the top one, but it is not too expensive.

I'd rate the solution eight out of ten.

We have implemented Odoo for various sectors, including logistics, finance, and service companies. The feedback has been positive due to Odoo's capability and cost-effectiveness. 

Additionally, it is flexible in customization and allows for changes without the high cost associated with other platforms.

Odoo provides a flexible system that has grown with our clients over the years, accommodating continuously changing requirements. This flexibility reduces costs compared to other legacy systems, making it a reliable and affordable option.

The most beneficial feature of Odoo is its wide community and store, allowing users to purchase solutions and resolve any problems quickly. Odoo Studio enables users to build modules without needing to code. Overall, Odoo's flexibility, user-friendliness, and cost-effectiveness are its strongest attributes.

I would like to see Odoo provide specific solutions dedicated to mid-sized and large enterprises. Having multiple versions tailored to certain sectors would greatly benefit us. 

Also, there is a lack of resources for specialized Odoo professionals.

We have been working on Odoo since 2017.

Odoo is highly stable.

Odoo is scalable, but I would rate its scalability five out of ten due to the need for more sector-specific versions.

Odoo offers very good technical support. They have offices globally, including in Dubai, and provide fast responses to issues.

Positive

The initial setup is straightforward if you have technical expertise and follow the documentation.

We work as partners with Odoo, and flexibility and community support are essential for successful implementation.

The pricing is competitive and highly cost-effective. Odoo provides an affordable and flexible service.

I recommend Odoo to others seeking an affordable ERP with solid, flexible, user-friendly, and growing features. It is best to implement it step by step to avoid resistance to change.

I'd rate the solution eight out of ten.

We currently lack an ERP system and a customized solution for our company. Our primary requirement is to implement HRMX within the company. As we operate in the services industry, we need customized development to align with our business needs. To address this, we have adopted the corresponding module, and the customization process will be handled by external vendors.

We currently lack a centralized data environment and in response, we have implemented a system within the company. Previously, all leave applications were paper-based, and paperwork has been significantly reduced. Additionally, service slips used to be dispatched on paper to employees in envelopes. Now, all of these processes have been eliminated, allowing individuals to log into the system, download, and view their service slips. As a result, there has been a notable reduction in manual paperwork for most employees.

The extension and its modules are highly commendable. The most advantageous aspect is that with minimal customization, a company can be automated within a span of two to three months.

Our country, Pakistan, seems to have limited support compared to other regions. Currently, the regional office is in Dubai, and I believe it would be beneficial to establish a regional office in Pakistan to enhance support and accessibility for users in our country. There is room for improvement in their mobile app. While it is generally user-friendly, it frequently encounters glitches and issues and I suggest that the mobile application be enhanced in future updates to make it more interactive and reliable.

I have been using it for last six months.

It is highly stable, and I would rate it nine out of ten. We have experienced no stability issues.

It's too early to make definitive statements, but as of now, we are satisfied with the performance and scalability. I would rate it nine out of ten. We have twenty-five licensed users and approximately eighty portal users and it is used every day as we have integrated our attendance system.

The initial setup was not as straightforward as anticipated. Fortunately, we received good support from a local vendor and the Odoo team. I would rate it eight out of ten.

The implementation process began around six months ago. Within this timeframe, I successfully set up Odoo on the cloud, establishing both a testing environment and a live setup. In the testing setup, various modules were configured, while in the live setup, the HR module had already been deployed. The deployment process typically involves initial requirement gathering within our company for different modules. We have chosen a modular approach, starting with the HRMS module in the first phase. Subsequently, we plan to implement procurement and finance modules, followed by others such as expense and billing. For the first module, after gathering the requirements, we engaged a local consultant for customization during the development phase.

Regarding ROI, in the initial stages, the impact is evident, particularly in the reduction of paperwork and associated costs such as printing and utilities. While it might be challenging to precisely estimate the ROI in the short term, the long-term benefits are expected to be substantial. As we move forward, automation is anticipated to enhance employee efficiency, streamline processes, and further decrease reliance on traditional paperwork, providing a clearer picture of the overall return on investment.

The pricing is quite affordable, especially when compared to other products, making it a cost-effective choice. I would rate it three out of ten. While cloud charges are applicable, there are no hidden fees beyond licensing costs, which is a commendable feature.

As a service-oriented business, we sought an economical solution. After a thorough evaluation, we considered Dynamics, but the licensing costs were prohibitively high. In contrast, Odoo offers a very cost-effective licensing module, significantly more affordable than larger platforms such as Oracle and MS Dynamics. This cost advantage played a crucial role in our decision to choose Odoo.

My suggestion would be to evaluate the size and complexity of your company's operations. If your organization is not heavily involved in extensive processes, machine integrations, and automation, then Odoo is a suitable choice. It offers a comprehensive ERP solution with many modules, and the straightforward licensing is a notable advantage. You can access any module by paying a flat fee of seven to nine dollars, making it a cost-effective option. Overall, I would rate it eight out of ten.

I use Odoo for manufacturing, inventory, accounting, and CRM purposes.

The flexibility and pricing of Odoo make it valuable. It's inexpensive, can be hosted on a variety of platforms, and has a wide range of use cases. Overall, I find Odoo to be a fantastic product.

The nice thing about Odoo is because it's an open-source tool, you can create, it's very sensible. The user community is very extensive all over the world, and they create a variety of modules and add-ons and plugins and everything. So it's continually improving. Some of the issues that have had problems in the past have been improved.

There is room for improvement in Odoo's technical support.

Other than that, there's always room for improvement because the developers are always complaining about something, as is the user community. 

I personally don't have anything that I can think of, but there's a lot of feedback in the community. They're very vocal. They have an annual conference in Belgium where developers give feedback directly to Odoo. That's a cool thing about Odoo. Unlike other solutions like Oracle, Microsoft Dynamics, Sage, NetSuite, etc., Odoo has a developer community that is actually using it and is closely tied to the company. 

There's a strong feedback loop between the developers using it in companies and Odoo corporate, which wants to improve the features. So it has a faster iteration compared to competitors like NetSuite or Microsoft Dynamics.

I've been using Odoo since 2019, and I continue to use it.

It's stable, and I would rate it a nine out of ten. There's always room for improvement. 

I would give the scalability a nine out of ten. It's highly scalable because it runs on a database that allows for easy expansion.

As a consultant, the companies I've worked with have had an average of 50 to 700 users using Odoo. 

My experience with their technical support has been average.

Neutral

The initial setup is difficult. Odoo is modular, and although they pitch it to small, emerging, and substantial businesses, it's not as straightforward as they claim. We even implemented it for IBM, so it's used by large enterprises as well. 

But, the typical company using Odoo has around 10 to 1,000 employees. With the majority falling between 10 to 500 employees. It's the most popular installation for Odoo. Although Odoo is presented as a straightforward solution where you can simply give them a credit card and deploy it on their website, the reality is different. There are a lot of pitfalls that can arise if you attempt to implement it on your own. Therefore, it's considered best practice to hire an experienced implementation consultant. 

Even companies with strong IT departments often struggle with the unique configuration of Odoo. This advice applies to other ERP systems like NetSuite, Dynamics, Oracle, and SAP as well. It's crucial to seek consultation for successful implementation.

Moreover, Odoo can be deployed on either, but mostly it's deployed on the cloud.

A typical implementation from start to finish takes at least three to six months. 

Odoo is cheap compared to competitors like NetSuite, Oracle, and SAP. You can check the actual pricing per module and per user on odo.com/pricing.

My advice is to get an implementation consultant instead of trying to figure it out on your own. 

While Odoo may appear user-friendly and plug-and-play, it's actually quite complex. Starting with financial accounting is essential. 

Although Odoo offers modules for CRM, manufacturing, and inventory management that can be integrated with other systems, it's crucial to prioritize financial accounting as the foundation. Following a specific workflow, I recommend focusing on manufacturing and inventory management next and finally incorporating the CRM piece. This workflow ensures an effective implementation. Without accounting as the base, your implementation is likely to fail. 

To maximize the benefits of Odoo, aim to establish a comprehensive order-to-cash and procure-to-pay workflow.

Overall, I would rate the solution an eight out of ten. 

The tool offers a range of modules, initially starting as open source and later becoming official. These modules cover various aspects, such as accounting and CRM. Overall, Odoo can be considered an open-source ERP with CRM functionality.

The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email marketing, and more, which can greatly benefit businesses.

Its price point is often attractive to companies, especially compared to other software applications like SAP. Smaller organizations, in particular, may find Odoo appealing. 

It offers APIs that enable integration with external systems. Additionally, internally, Odoo is well-integrated, allowing for the transfer of information between different modules.

The company's value in using Odoo lies in its wide range of modules covering areas such as CRM, accounting, inventory, HR, point of sale, and marketing sales. Additionally, the user licenses are relatively inexpensive compared to other ERP solutions.

The tool needs to improve its scalability. 

I rate the tool's stability an eight out of ten. 

The tool is scalable in various ways, and I rate it a seven out of ten. 
In our organization, we were primarily involved in Odoo development, maintenance, and support on behalf of our client. Within that client's setup, there were approximately 20 end users.

The solution's support is good. 

The installation process is straightforward. Overall, having someone who knows what they're doing is key to successfully implementing Odoo.

We didn't use Odoo internally but maintained and supported it for our clients. However, considering its affordability compared to solutions like SAP or Oracle, I would guess the return on investment is quite high.

The solution's licensing costs are low compared to its competitors. 

Python is the programming language used in Odoo. Our support team needs at least some understanding of Python, as they may need to perform intricate tasks within the Odoo system. Fortunately, our team has a skilled developer who can handle these tasks.

I rate the overall solution an eight out of ten. I would recommend Odoo to others. As Odoo is written in Python, you'll need a Python developer or someone proficient in Python. This is important for making changes to the system and integrating it with external systems via the API.

We have customized it. Our developer team customized it to cater to our use cases. I use Salesforce in the user portal. So, I primarily use Odoo for its CRM capabilities.

So primarily CRM and HR for my team.

We use it for lead generation and customer/user creation, basically as a basic CRM alongside our in-house product.

We use the HR module and the general module for document upload.

The reporting and the interface could definitely be better.

Also, improved integration with other systems would be a huge benefit.

I have been using this solution for five years. 

The stability is good. I would rate the stability a nine out of ten.

The scalability is very good. There are over 100+ end users in our company.

If I compare it to Microsoft CRM because I'm using Microsoft, it has a very nice interface.

Interface makes it easy to build a pipeline or to complete another thing. And it has a workflow for activities and tasks.

For this moment, I actually prefer Odoo for the customization. Moreover, because it is open source and easy to customize. 

The setup is simple. 

Our deploying team took care of it. It took a few hours to deploy. 

And if there are major updates, it might take a day to roll out. 

Overall, I would rate the solution an eight out of ten. I definitely recommend using this solution. 

Establishing the implementation relationship poses no challenges for us. We possess independent implementation capability, customizing the platform to meet client requirements. Our role involves both consultation and customization. Additionally, for private hosting, we offer cloud hosting support.

What I appreciate most about this solution is its ease of customization compared to other products. Odoo is straightforward and simpler to customize. Additionally, it offers stability by decentralizing the entire ERP with multiple products, making management and support more efficient. Moreover, the availability of talent in India is a key advantage, as the salaries for Odoo professionals are relatively lower than SAP or Oracle ERP professionals. This makes it easier for us to find suitable talent for projects seamlessly.                 

I'm uncertain because each year they release a new version with improvements. However, one area that needs significant enhancement is the website, particularly the modern core website. While there's an approach similar to WordPress, it is quite basic at the moment.

Besides that, particularly with the POS solutions, we identified potential security issues. This is due to the storage of information on cookies or similar sessions. In cases of Internet-related issues, there's a vulnerability where data might be compromised. The system uses temporary storage until the internet connection is restored, and then it pushes the data to the server or database. This poses a risk, especially in point-of-sale systems, where there could be vulnerabilities for data modification or alteration by unauthorized individuals.

I have experience with Odoo. 

Currently, I would say, though I'm not very familiar with all the details, we haven't encountered any scalability issues. I would rate it around eight or nine. While it may not be as scalable as SAP, I hesitate to give a definitive rating without complete clarity. Nevertheless, so far, there have been no scalability issues. 

We haven't needed any technical support. We are fully capable of handling any challenges ourselves and have never reached out to the support team for assistance.

It is very easy to setup.It varies based on client requirements. Odoo offers a fast solution, especially for clients opting for the subscription model, providing access to the latest features. Some clients prefer the community edition, a newer version of Odoo available without licensing fees. In this case, they need to host it themselves. We accommodate both options based on the client's needs. While not all features are available in the community edition, we ensure it meets the client's requirements.

I would rate this product on pricing as a six. If it is a SaaS solution, it is fixed. It is reasonably expensive.

On a scale of one to ten, with one being the worst and ten being the best, I would rate it an eight. In fact, one of the clients provided excellent feedback. They went live about one and a half years ago, having transitioned from a different ERP system to Odoo. The CEO sent a message expressing satisfaction with the lightning speed and the ability to access reports on a mobile device. It was very impressive and interesting for them.

They could thoroughly study the market dynamics of different regions and connecting areas. Although businesses recognize the value of ERPs and are willing to invest, the challenge lies in bridging the understanding gap between technology and business analytics. Odoo could address this particular area.

We have been using Odoo for six years.

It is a stable platform.

The product is scalable but needs more depth, particularly for complex implementations in utility companies. It requires developing a lot of other modules and integration packages. Implementing Odoo in a trading company for financials is straightforward, even with vanilla implementation. Odoo's strength lies in its manufacturing and costing module, providing an edge over competitors like SAP and Oracle by enabling on-the-fly costing. Yet, a notable downside is the absence of batch processing, impacting manufacturing processes in standardized environments.

We used Oracle before.

We deploy the product on the cloud as it saves infrastructure costs.

They offer three packages – free, standard, and custom. The standard version is priced at around $15 per user per month but requires a minimum of five or ten users. The custom version costs $50 per user per month for the cloud.

With around 80 modules, Odoo is cost-effective compared to more expensive alternatives such as SAP and Oracle. Also, most customers prefer Odoo as it is open-source, and it is possible to develop codes using it.

I rate Odoo an eight out of ten.

We have experience with Microsoft 365, SAP Business One, Oracle Fusion, and Odoo. After evaluating all four ERPs, we found Odoo to be a comfortable choice for us due to its user-friendly interface, customization options, and the convenience of working within our own environment.

With Odoo, being open source is advantageous because we have access to the source code for whatever we develop. This gives us the flexibility to make additions, deletions, or modifications according to our needs without any restrictions. There are no predefined formats that limit our customization options.        

It's too early to make a definitive statement about Odoo as we are currently in the implementation stages. Once the implementation is complete and the system is up and running, we'll be able to provide feedback on its effectiveness and suitability for our needs. The implementation is very straightforward, and the system is easy to operate, similar to working with a spreadsheet. If there's one thing that could significantly enhance the system, it would be incorporating more AI capabilities.

It is currently in the implementation stage, and we've been working on it for about three months now.

So far, it's working well. Since it's an open-source solution, we have the flexibility to integrate or develop almost anything into it. It appears to be user-friendly, and even for users with legacy systems, it seems easy to navigate and use.

We haven't reached that stage yet, but so far, the response time has been good. The real test will be when everything is fully implemented. 

Positive

I have experience with SAP HANA and SAP 355, and both are excellent. However, the choice depends on the scope of work, financial considerations, and resource availability. Odoo turned out to be the most economical and user-friendly option for us, especially considering the challenges in finding SAP resources in Pakistan.

The ease of implementation is quite good. Currently, I would rate it around seven to eight.We have completed a stage of the implementation process, and currently, we are working on meeting all the T.V. requirements. As for integrations, we are actively involved in two tasks. First, we are importing five years' worth of data into Odoo using their well-structured templates and CSV file capabilities. Second, we are integrating with Primera, and so far, the testing has been successful, and everything seems to be working well.

Odoo is straightforward in terms of costs. You pay the vendor for both the software and implementation. We selected one of the twelve certified vendors for implementation in our local area, opting for the vendor named Four Zero Five.

I would keep my rating at eight. The deployment has been smooth, with minimal changes required. However, I may have a more comprehensive assessment after Monday when the Odoo team is scheduled to explain various aspects, considering the numerous modules we have installed.