INTELLIBOT Reviews

Name: INTELLIBOT
Brand: ServiceNow
Rating: 3.5 (8 reviews)

3.5 out of 5

8 reviews
66% willing to recommend

What is INTELLIBOT?

Intellibot is a powerful RPA Platform that is designed to simplify the lifecycle of RPA deployments at every step of the process. Speed, reliability, ease of use and extensibility are at the heart of the platform architecture. Intellibot incorporates many next generation features that enable it to deliver on even the most complex RPA projects.

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INTELLIBOT is the #28 ranked solution in best RPA tools. PeerSpot users give INTELLIBOT an average rating of 7.0 out of 10. INTELLIBOT is most commonly compared to UiPath Platform: INTELLIBOT vs UiPath Platform. INTELLIBOT is popular among the large enterprise segment, accounting for 80% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 34% of all views.

Helped 850,834 peers since 2012

Featured INTELLIBOT reviews

Renjith Raghunathan

RPA Team Lead Developer at Standard Chartered Bank

It would be helpful to add more documentation. Currently, there are not many documents available on Google that explain each activity and how to use it or how to use the parameters and pass values. This is an area that could be improved. If I were to add something that would make my life easier in a new release of INTELLIBOT, then it would be making improvements to the way it is interacting with Java. The only challenge with using INTELLIBOT is the way it works with OCR, which can make creating OCR icons very challenging. In addition, there may be challenges in using the Citrix environment.

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Asvinth Saravanan

Technical Project Manager at Standard Chartered Bank

This solution is not very user-friendly and I would not recommend it for robotic platforms. It has limited functionality and the logging takes over 1,000 GB. As a result, each year we need to increase the size of the database and create a workaround by archiving logs. It impacts performance and is a significant pain point for us. The logging is not user-friendly from an architect's perspective. The reporting is a mess in INTELLIBOT, even the developers are struggling to identify the issues and there are also problems when there are two cases hitting the queue.

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Sai Kumar Reddy

RPA Lead at Sparsh Communications Pvt. Ltd

We were an end-user of the product and then became a partner. The solution was acquired by ServiceNow. To work with the solution, we need to install the studio. However, it will be connected to the cloud. It's a Windows app that is connected to the cloud. I would have recommended the solution to others. However, as ServiceNow has acquired them, I've left the solution, and I am switching to other RPA tools. I'm not sure what ServiceNow will do with the product now that they have taken ownership. If a client is already a ServiceNow customer, I'd still recommend it. If they are not, I'd recommend they try something else. I'd rate the solution eight out of ten.

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INTELLIBOT mindshare

As of May 2025, the mindshare of INTELLIBOT in the Robotic Process Automation (RPA) category stands at 0.4%, up from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

PeerResearch reports based on INTELLIBOT reviews

Type	Title	Date
Category	Robotic Process Automation (RPA)	May 12, 2025	Download
Product	Reviews, tips, and advice from real users	May 12, 2025	Download
Comparison	INTELLIBOT vs UiPath Platform	May 12, 2025	Download
Comparison	INTELLIBOT vs Microsoft Power Automate	May 12, 2025	Download
Comparison	INTELLIBOT vs Automation Anywhere	May 12, 2025	Download

Title	Rating	Mindshare	Recommending
UiPath Platform	4.4	22.0%	97%	828 interviews Add to research
Microsoft Power Automate	3.9	20.9%	87%	127 interviews Add to research

Valuable Features

INTELLIBOT offers diverse features including desktop and robotic process automation, a user-friendly visual editor, and seamless Citrix integration. It includes IntelliCapture for document handling, drag-and-drop AI, and email functionalities. Parallel activity enables simultaneous processes. Machine learning capabilities include document and text classification without extra licenses. The studio eases user management with built-in access controls at no extra cost. Automation replay, form creation, and scripting enhance user experience, enabling substantial operational task automation and cost savings.

"One of the most valuable features of INTELLIBOT is the scripting, which is commonly available with engineers."
"The return on investment is pretty good because the license cost is cheaper than other RPA tools in the market."
"The replay of the automation is an awesome feature."

Room for Improvement

INTELLIBOT needs enhancements for its cognitive marketing platform, built-in libraries, and scripting independence. Improving Java interaction, OCR creation, and documentation is essential. Users face challenges with development, action sets, and orchestrator updates. Robust trigger actions and user-friendly features are desired, along with efficient logging and reporting systems. Exception handling and customer support require attention. The platform's high cost, limited functionality, and database issues are concerns, and competitors offer superior alternatives.

"There are other INTELLIBOT products available in the market that are superior and have been around for a long time. ServiceNow's product could improve by increasing its promotion."
"A couple of times, we noticed that some bugs caused the bot to go in the wrong flow."
"Has limited functionality and uses extensive resources."

ROI

Users indicate ROI from INTELLIBOT is feasible, noting revenue generation and cost-effectiveness. They mention high returns due to its lower license cost compared to other RPA tools. Immediate savings are observed, particularly from automating operational tasks, reducing headcount needs.

Pricing

INTELLIBOT is preferred for its competitive pricing, notably less than Blue Prism, with approximate annual costs ranging from $1,000 to $5,000 USD per license depending on the subscription plan and negotiation possibilities. Users express satisfaction with pricing, citing ease of configuration and significant cost advantages. Despite perceptions of being expensive by some, many find it offers great value for money in comparison to competitors.

"It is quite cheap. In the year 2019, it was $1000 for a year."
"At the time, one license was $5,000 USD. If we needed to negotiate for more licenses, we could negotiate a bit on the price."
"The solution requires a license and we purchased one annually. We were satisfied with the price."

Popular Use Cases

Distributors use INTELLIBOT as an automation tool for repetitive tasks with minimal coding. It aids banks, recruiters, power sectors, and hardware by handling emails, capturing documents, and integrating with Windows and SQL databases. It supports RPA and RDA projects, excelling in Microsoft applications and web data fetching. Ideal for tasks like invoicing, payroll, and call center functions, INTELLIBOT is comparably aligned with UiPath and Blue Prism, with versatile deployment in various industries.

Service and Support

INTELLIBOT's customer service in India is typically good, with well-trained technical support and prompt responses. Users have reported needing multiple calls for pre-deployment issues, but emails are answered quickly. The community portal is a valuable resource. Some users note slower response times since integration with ServiceNow, and limited support for partners. Interaction frequency varies, with weekly tech team check-ins and occasional delays in troubleshooting.

Deployment

INTELLIBOT's initial setup is generally considered straightforward and simple, even for those with limited coding expertise. It typically involves accessing the portal, installing the studio, which connects to the cloud, and utilizing a zip file. Deployment time can be around one to two hours, depending on the process and developer's expertise. Users appreciate its ease and smooth implementation, enabled by ServiceNow's platform, with a perspective on high ROI due to lower license costs.

Scalability

Users express mixed opinions on INTELLIBOT scalability. Some highlight its scalability with successful implementations across multiple mailboxes and employees, while others feel it lags behind competitors. Although one group noted scalability rating of six, others suggested potential for growth, rating it at eight. Custom plugin creation is possible, yet experts suggest that further knowledge of INTELLIBOT's advanced capabilities is needed to fully assess scale potential.

Stability

Users express satisfaction with INTELLIBOT's stability, noting its consistent performance over extended periods. Instances of minor issues, such as license glitches and scanned document capture challenges, were resolved through updates. While major updates occasionally require package reinstallation, users find the stability commendable, with ratings ranging from seven to eight out of ten. Regular updates enhance features, maintaining INTELLIBOT's reliability, and there is minimal downtime reported. Users appreciate ongoing improvements in the system's functionality.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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