Pega Robotic Process Automation and INTELLIBOT compete in the robotic process automation sector. Pega seems to have the upper hand for complex enterprise needs due to its extensive feature set, while INTELLIBOT is advantageous for its user-friendly approach and advanced machine learning capabilities.
Features: Pega Robotic Process Automation stands out with end-to-end process automation, integration with CRM tools, and no-code/low-code development capabilities. Its Workforce Intelligence for CRM and centralized monitoring further enhance its offering. INTELLIBOT offers an easy-to-use visual editor, strong parallel activity capabilities, and drag-and-drop AI tools. It also provides seamless integration with Citrix and a less complicated development process.
Room for Improvement: Pega's areas for improvement include complex setup, platform dependency, and the need for more powerful OCR capabilities. There's also a call for a more intuitive UI and standalone deployment features. INTELLIBOT needs enhancements in complex logging, exception handling, and integration with Java. Users also suggest improvements in trigger action robustness and user-friendliness.
Ease of Deployment and Customer Service: Pega supports hybrid cloud deployment but faces criticism for its complex initial setup, although its customer service is generally responsive. INTELLIBOT offers similar deployment options with satisfactory technical support, focusing on development simplicity without frequent provider engagement. Both have robust community support with comparable satisfaction in resolving technical issues.
Pricing and ROI: Pega's pricing is perceived as high, targeting Fortune 500 companies with its bundled licensing model, yet it is considered good value for its comprehensive features. INTELLIBOT offers a more cost-effective solution, seen as affordable with good ROI. Its straightforward cost structure appeals to businesses seeking lower initial investments.
It has reduced our expenditures in terms of purchasing more products and employing more technicians.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
I've seen a good return on investment with Automate, as it streamlines processes and improves my productivity.
They don't always understand the processes I'm trying to implement.
I rate the technical support 10 out of 10 because it provided excellent service during implementation and when we were connecting with different services.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
The customer service is slow to respond.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
The stability of Fortra's Automate is excellent.
It has very robust features, and it is not prone to instability.
The stability is good and consistent, with no fluctuations in functioning.
The product is good and pretty stable.
Integration with Amazon S3 is somewhat lacking.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning.
Customer support could also be improved, as they are slow to respond and appear to have policies that do not provide sufficient support for partners.
Competitors are often more expensive than Automate.
I would not say that it is really cheap or very expensive, but it fits within our budget.
It does a lot but also costs a lot.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
Automate increases efficiency and eliminates errors during documentation and invoicing processes.
I'm able to arrange my files for reading, editing, scanning PDFs and images, and extracting data.
INTELLIBOT provides immediate cost savings on the headcount perspective, as a lot of operational tasks can be automated.
Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.
Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.
What are Automate's Key Features?In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.
Intellibot is a powerful RPA Platform that is designed to simplify the lifecycle of RPA deployments at every step of the process. Speed, reliability, ease of use and extensibility are at the heart of the platform architecture. Intellibot incorporates many next generation features that enable it to deliver on even the most complex RPA projects.
With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.
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