I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue. If they cleaned up their error messages, it would make things so much easier. Typically, an error message will focus on one field. It's one comment. Obviously, you don't want to see a lengthy message on the screen. I don't know if it's a translation issue because the organization is Swedish, but the wording of the messages isn't native English. There's another issue for anyone using the system. IFS is based on companies. You create a company in the system called Company 100. When you bring on another plant or office, you need to make another company called Company 101. IFS has this popup box, so you need to be conscious of the company you're working with at any time. If you need to switch to another company, you must click on this right mouse button and say "Change company." It brings up a dialogue box with all the companies you can access; then, you put a checkmark in the box of the company you want to go to. When people start using IFS, they have difficulty grasping this concept, but you constantly have to switch companies depending on what you're doing. I think everybody's in agreement that you have to go through this process. I don't know what they can do about it, but it causes issues. They do have a popup at the bottom of the screen that indicates which company you're working in. However, people don't always look at that when they are busy. They might start processing invoices in Company 100 when they should be working at Company 101. You have to manually switch companies, which frustrates users. I'm sure IFS has heard this over and over. When each user is set up, they're assigned a default company. My default company could be 100, so I start in Company 100 when I log into IFS, but if I have to do business with two other companies, I have to select the company and click back to the original company when I'm done. I can't say it's a minor thing because it causes a lot of frustration.
