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HCL Digital Commerce Reviews

Vendor: HCLSoftware
3.7 out of 5
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What is HCL Digital Commerce?

IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.
Get the HCL Digital Commerce Buyer's Guide and find out what your peers are saying about HCL Digital Commerce, SAP Commerce Cloud, Adobe Commerce and more!
HCL Digital Commerce is the #6 ranked solution in top eCommerce Platforms. PeerSpot users give HCL Digital Commerce an average rating of 7.4 out of 10. HCL Digital Commerce is most commonly compared to SAP Commerce Cloud: HCL Digital Commerce vs SAP Commerce Cloud. HCL Digital Commerce is popular among the large enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 16% of all views.
Buyer's Guide
HCL Digital Commerce
January 2026
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HCL Digital Commerce mindshare

As of January 2026, the mindshare of HCL Digital Commerce in the eCommerce Platforms category stands at 3.2%, down from 5.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
eCommerce Platforms Market Share Distribution
ProductMarket Share (%)
HCL Digital Commerce3.2%
Adobe Commerce6.9%
SAP Commerce Cloud6.4%
Other83.5%
eCommerce Platforms

PeerResearch reports based on HCL Digital Commerce reviews

TypeTitleDate
CategoryeCommerce PlatformsJan 14, 2026Download
ProductReviews, tips, and advice from real usersJan 14, 2026Download
ComparisonHCL Digital Commerce vs Salesforce Commerce CloudJan 14, 2026Download
ComparisonHCL Digital Commerce vs Adobe CommerceJan 14, 2026Download
ComparisonHCL Digital Commerce vs ShopifyJan 14, 2026Download
Suggested products
TitleRatingMindshareRecommending
SAP Commerce Cloud3.96.4%73%19 interviewsAdd to research
Adobe Commerce4.06.9%86%30 interviewsAdd to research
 
 
Key learnings from peers
Last updated Dec 14, 2025

Valuable Features

Key highlights of HCL Digital Commerce include a robust promotion engine enabling precision marketing and dynamic segmentation. Users benefit from a single starter store template for B2C and B2B, promoting easy customization. The platform's adaptability, scalability, and rich feature set make store management and complex business model handling straightforward. A centralized management console reduces overhead. Its comprehensive capabilities encompass order management, registration modules, and unify B2B/B2C functions, establishing its position as a leading e-commerce provider.
  • "HCL Digital Commerce has automated customer self-service and contract pricing, allowing approximately 80 to 90% time saving per order."
  • "The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."
  • "I haven't faced any issues with the product's stability."

Room for Improvement

HCL Digital Commerce needs enhancements in its product catalog, integration capabilities, and front-end features. The platform should adopt a microservice-based approach for module flexibility. Challenges exist with documentation, support, and coding expertise. The system's rigid structure impacts adaptation to new environments, causing delays in front-end integration. Licensing costs are high, especially for small enterprises. Integration with certain third-party tools presents additional difficulties, requiring time and financial investment for customization.
  • "While there are no specific pain points, HCL Digital Commerce's complexity does require a unique architecture, and it would be beneficial to have an integrated architecture that simplifies end-user integration with other AWS cloud services."
  • "HCL Digital Commerce should improve its integration capabilities with other platforms."
  • "The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."

Pricing

HCL Digital Commerce users report high pricing and licensing costs, especially compared to other e-commerce platforms. While IBM provides flexible licensing that allows multiple products under one agreement and offers diverse hosting options, users feel prices are steep due to comprehensive B2B and B2C solutions and strong tech support. The licensing model is annual, and some consider HCL Digital Commerce to be one of the most expensive options in the market.
  • "HCL Digital Commerce's licensing costs are annual. It is expensive."
  • "I believe that HCL Digital Commerce is one of the most expensive products on the market."
  • "For our companies and our users, the price is quite high."

Popular Use Cases

HCL Digital Commerce serves various purposes including fashion retail eCommerce, B2B component manufacturing, and B2B Info Commerce. Users employ it for multi-channel commerce, B2B, B2C, and marketplaces, enabling businesses to reach both individual and corporate buyers on a single platform. It facilitates the management of multiple storefronts, brands, product catalogs, and pricing across channels such as web, mobile, and store while supporting versions 8, 9, and 9.1.

Service and Support

HCL Digital Commerce boasts a commendable technical support structure. First-level assistance is rendered through IBM partners, with IBM providing strong second and third-level support. Many express satisfaction, highlighting the dedicated, 24/7 availability of knowledgeable tech teams. However, some encounter challenges transitioning from version 8 to 9, citing the need for more comprehensive resources tailored for business users alongside their technical documentation.

Deployment

HCL Digital Commerce's initial setup is viewed as complex by many users, particularly for those new to the platform. While some find deployment straightforward and predictable with Docker, others require assistance due to the customizations needed. Experienced users find the process easier, though emphasis is placed on requiring an understanding of the environment. In some instances, the implementation can take up to a year, necessitating a team for deployment and maintenance efforts.

Scalability

HCL Digital Commerce is noted for its strong scalability, accommodating growth from managing a single store to overseeing multiple global operations. Its flexibility supports various business models, enabling B2C, B2B, and more complex models like B2B2C. The Kubernetes-based approach enhances scalability by allowing easy addition of pods as traffic increases, differing from earlier versions that required more application servers. Users from enterprise companies report no major issues, highlighting its suitability for large-scale businesses.

Stability

Users consistently report no stability issues with HCL Digital Commerce. It has been in use for more than a decade and is described as very stable. Most users have not experienced any stability problems, suggesting reliable performance. One rates its stability nine out of ten, further confirming its dependability. No negative feedback concerning stability was encountered among users, indicating strong satisfaction with its robustness.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our HCL Digital Commerce Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise3
By reviewers
By visitors reading reviews
Company SizeCount
Small Business28
Midsize Enterprise13
Large Enterprise54
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
16%
Computer Software Company
14%
Retailer
13%
University
9%
Financial Services Firm
8%
Performing Arts
5%
Outsourcing Company
4%
Real Estate/Law Firm
4%
Hospitality Company
4%
Energy/Utilities Company
3%
Government
2%
Marketing Services Firm
2%
Wholesaler/Distributor
2%
Non Profit
2%
Logistics Company
2%
Media Company
1%
Healthcare Company
1%
Insurance Company
1%
Educational Organization
1%
Comms Service Provider
1%
Mining And Metals Company
1%
Wellness & Fitness Company
1%

Compare HCL Digital Commerce with alternative products

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Learn more about HCL Digital Commerce

HCL Digital Commerce was previously known as IBM Digital Commerce, IBM WebSphere Commerce.

HCL Digital Commerce customers

CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt

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Product Categories
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HCL Digital Commerce Reviews Summary
Author infoRatingReview Summary
Senior Engineer at a tech vendor with 1,001-5,000 employees4.0I've used HCL Digital Commerce for years to manage our complex e-commerce platform, appreciating its robust B2B features, scalability, and integration capabilities, though faster processing and simplified architecture would enhance efficiency further.
Partner at R. Kumar0.5I'm developing a website with HCL Digital Commerce but find it frustrating due to integration issues with my ERP, a long development curve, and a lack of skilled coders. Considering Adobe Commerce or Magento for simplicity and efficiency.
CEO, Senior Consultant, Collaboration Platforms at Indeo Oy4.5HCL Digital Commerce is user-friendly and flexible, allowing customization to meet your needs, but it could benefit from enhanced integration capabilities with other platforms. Overall, the solution seems to focus on adaptability, though it lacks in connectivity.
Technical lead at Royal Cyber Inc.4.5I am a technical lead using HCL Digital Commerce, an all-in-one e-commerce solution offering everything from order management to B2B modules. While comprehensive, it lacks flexibility, as modules can't be purchased separately, limiting customization for specific needs.
Head of Business Consulting at a computer software company with 1,001-5,000 employees4.0No summary available
Managing Director at a marketing services firm with 1-10 employees3.5No summary available
Director at Creatim4.5No summary available
Architect at a tech services company with 1,001-5,000 employeesNo summary available