HCL Digital Commerce vs Oracle ATG comparison

HCL Digital Commerce

Read 7 HCL Digital Commerce reviews

1,287 Views
839 Comparison Views

83% willing to recommend

Oracle ATG

Read 8 Oracle ATG reviews

2,488 Views
1,836 Comparison Views

100% willing to recommend

HCL Digital Commerce

Oracle ATG

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between HCL Digital Commerce and Oracle ATG based on real PeerSpot user reviews.

Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed HCL Digital Commerce vs. Oracle ATG Report (Updated: July 2024).

Buyer's Guide

HCL Digital Commerce vs. Oracle ATG

July 2024

Download the complete report

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Categories and Ranking

HCL Digital Commerce

Ranking in eCommerce Platforms

6th

Average Rating

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Oracle ATG

Ranking in eCommerce Platforms

4th

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2024, in the eCommerce Platforms category, the mindshare of HCL Digital Commerce is 3.3%, down from 3.8% compared to the previous year. The mindshare of Oracle ATG is 11.7%, up from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Unique Categories:

No other categories found

Featured Reviews

Amman Anup Kumar

Partner at R. Kumar

Apr 23, 2024

Needs improvement in the area of integration and should offer better adaptability to new environments

I have been trying to put together a website for the last year and a half, and I have been facing some problems because the tool is unable to integrate properly with my ERP product. It is difficult to find coders for HCL Digital Commerce who can do a good job within a reasonable amount of time. I think the development curve of the tool is just too long, and there aren't enough good coders, while whoever is available takes a lot of time. The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner. If you try to tell HCL Digital Commerce that you need front-end integration, which is a standard practice right now, HCL will take a lot of time as a lot of things are not available as an out-of-the-box feature. You have to spend more time and money to get things developed in HCL Digital Commerce, which I believe causes challenges for users, especially in an Indian scenario where the tool has a primary market.

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Satya Kishore Sunkavalli

Application Architect at a media company with 10,001+ employees

Jan 9, 2023

The solution offers a great way to share products, profiles, and user accounts across multiple sites

For our e-commerce site, we make use of the entire ATG suite and its multisite concept. This allows us to have multiple sites running on the platform. We take full advantage of all the components such as ATG's BCC (Business Control Center) and XM (Experience Manager). We also use the e-commerce…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."

"I haven't faced any issues with the product's stability."

"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."

"Has all the modules needed for an order management solution."

"The most valuable solution is that it allows you to adapt it according to the customer's needs."

"The tool is useful for B2B retail operations. The e-commerce platform is helpful for our customers when searching for products they want to buy. They can look up items using part numbers or product descriptions, which helps them find exactly what they want. We rely on the search functionality a lot."

"The most valuable features are all the promotion capabilities and the tiered-pricing capabilities."

"The features that help us to change the product and pricing are good. They give us enough flexibility to manage this application."

"The tool's most valuable features are its integration with various scanners, OCR capability, and ability to populate the system with a lot of information. We use the workload automation feature occasionally."

"The merchandising part is where the business user adds and configures permissions, which is quite important for us."

Cons

"The product catalog is an area that needs improvement."

"HCL Digital Commerce should improve its integration capabilities with other platforms."

"Lacks option to purchase individual modules."

"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."

"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."

"There should be some sort of native integration. All the integrations that we build are completely customized. There should also be a mechanism for user surveys and product reviews. As of now, I don't see any feature related to these. It must have a provision for doing customer surveys and allowing customers to give product feedback. If I have a customer who purchased something on the website, there has to be a mechanism for a company to capture the feedback. This feature is currently not there. Similarly, if a customer wants to do a review of the product, there is no native feature for that."

"The UI might not be the fanciest, and since it's an older system, our customers are sometimes hesitant to invest in it. They're even considering moving to new e-commerce solutions, maybe even something custom-built in-house."

"Oracle has a cloud solution, but some on-prem features are not available in the cloud version."

"So far, with Oracle ATG, I haven't seen any good cloud-based solutions."

"One drawback is that the tool could be more agile in adding new features. Since the product is very big, new features aren't added continuously. However, it already meets most of our requirements for day-to-day use."

Pricing and Cost Advice

"I believe that HCL Digital Commerce is one of the most expensive products on the market."

"HCL Digital Commerce's licensing costs are annual. It is expensive."

"For our companies and our users, the price is quite high."

"Oracle ATG is an expensive solution."

"The product's pricing is moderate. We use a license module."

"The tool's licensing is costly. Finding the right talent to manage it is also a challenge."

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Comparison Review

it_user9726

Architect at Sapient

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

Read full review

Top Industries

By visitors reading reviews

Computer Software Company

14%

Educational Organization

13%

Retailer

10%

Manufacturing Company

Retailer

16%

Computer Software Company

15%

Financial Services Firm

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HCL Digital Commerce?

I haven't faced any issues with the product's stability.

See all answers

What is your experience regarding pricing and costs for HCL Digital Commerce?

HCL Digital Commerce's licensing costs are annual. It is expensive.

See all answers

What needs improvement with HCL Digital Commerce?

HCL Digital Commerce should improve its integration capabilities with other platforms.

See all answers

What do you like most about Oracle ATG?

The tool's most valuable features are its integration with various scanners, OCR capability, and ability to populate the system with a lot of information. We use the workload automation feature occ...

See all answers

What needs improvement with Oracle ATG?

One drawback is that the tool could be more agile in adding new features. Since the product is very big, new features aren't added continuously. However, it already meets most of our requirements f...

See all answers

What is your primary use case for Oracle ATG?

We use the tool to scan customer documents at our different branches. These documents are needed to evaluate and underwrite loans for our customers. When a customer approaches us for a loan, we nee...

See all answers

Comparisons

SAP Commerce Cloud vs HCL Digital Commerce

Compared 33% of the time

Salesforce Commerce Cloud vs HCL Digital Commerce

Compared 26% of the time

Adobe Commerce vs HCL Digital Commerce

Compared 21% of the time

Bigcommerce vs HCL Digital Commerce

Compared 8% of the time

Shopify vs HCL Digital Commerce

Compared 5% of the time

More HCL Digital Commerce Competitors

Oracle Commerce Cloud vs Oracle ATG

Compared 27% of the time

SAP Commerce Cloud vs Oracle ATG

Compared 26% of the time

Salesforce Commerce Cloud vs Oracle ATG

Compared 25% of the time

Adobe Commerce vs Oracle ATG

Compared 8% of the time

NetSuite SuiteCommerce vs Oracle ATG

Compared 2% of the time

More Oracle ATG Competitors

Product Reports

Buyer's Guide

HCL Digital Commerce

July 2024

Download HCL Digital Commerce product report

Buyer's Guide

eCommerce Platforms

June 2024

Download Oracle ATG product report

Also Known As

IBM Digital Commerce, IBM WebSphere Commerce

ATG

Learn More

HCLTech

Oracle

Overview

IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.

Oracle ATG is an ecommerce solution that features out-of-the-box omnichannel experiences, makes it easy and fast to launch websites, provides scalable business-user control, and integrates well with other products. The platform helps businesses ensure relevant experiences to their customers at each touchpoint of a customer’s purchase journey (including the web, contact center, mobile devices, social media, physical stores, and more). Thich helps to increase sales and ensure a seamless buying experience. The solution can be implemented on premises or hosted by Oracle or a third party and it also runs on one of three application servers, including Oracle WebLogic, JBoss, or IBM WebSphere.

Oracle ATG Web Commerce is made up of three platform layers:

The Dynamo application framework (DAF)
The personalization module (DPS)
The scenarios module (DSS)

Oracle ATG Features

Oracle ATG has many valuable key features. Some of the most useful ones include:

Personalization capabilities: Oracle ATG has personalization capabilities including DPS and DSS. The personalization module (DPS) provides control to customize the content as per customer interest, targeting content based on the customer’s interest. The scenarios module (DSS) extends the content targeting capabilities of the personalization module. In addition, you can have customized content in a way that changes dynamically for each user. Scenarios are time-sensitive, event-driven campaigns designed to manage interactions between site visitors and content over a long period.

Data anywhere architecture: Oracle ATG is designed with data anywhere architecture, meaning implementation is independent of the data source. With Oracle ATG, if you change your database, you do not have to change your code.

Payment integration support: Oracle ATG eCommerce supports various payment gateway integrations, which includes credit card, PayPal, or any other payment mode. The code can be customized to any payment method you want.

Application server support: Oracle ATG’s eCommerce applications are built on the concept of component-based model. It supports most of the major application servers, like JBOSS, WebLogic, and WebSphere. The component model is implemented using JSP and Java Beans, which are easily and widely used.

Oracle ATG Benefits

There are several benefits to implementing Oracle ATG. Some of the biggest advantages the solution offers include:

It has both B2B and B2C offerings.
It enables merchants to manage and sell complex products.
It allows merchants to efficiently personalize the shopper experience through customisable content, sites, and campaigns.
The solution is designed with a unified architecture that lets you manage multiple sites efficiently.
Oracle ATG includes robust personalization features, including tailored content and merchandise, personalized search, tailored websites, and customized marketing programs.
With the solution’s data anywhere architecture, you can easily manage integrations.
Business users can develop categories, products, and SKUs and organize them into catalogs that exist in a content management environment.
It is simple and easy to use with a clean interface.
Oracle ATG also has good dashboards for visualizing the data in a comprehensive and clear format.
Because Oracle ATG is a server-side, component-driven platform, you can use headless systems while retaining most of its features. If you already have an Oracle ATG setup, you can keep the frontend and migrate the backend to a microservices-based alternative for more flexibility.

Sample Customers

CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt

Agilent, Shenhua Group Corporation Ltd., Fox Head Inc., Netshoes, Mr. Price, Retail World AE, Sascar, Banca Transilvania, UL, Fox Head, Carolina Biological Supply, Groupe Dynamite

Buyer's Guide

HCL Digital Commerce vs. Oracle ATG

July 2024

Free Report: HCL Digital Commerce vs. Oracle ATG

Find out what your peers are saying about HCL Digital Commerce vs. Oracle ATG and other solutions. Updated: July 2024.

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