HCL Digital Commerce vs Oracle ATG comparison

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HCLTech Logo
1,330 views|879 comparisons
80% willing to recommend
Oracle Logo
2,634 views|1,965 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between HCL Digital Commerce and Oracle ATG based on real PeerSpot user reviews.

Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed HCL Digital Commerce vs. Oracle ATG Report (Updated: May 2024).
771,862 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable.""I haven't faced any issues with the product's stability.""The most valuable solution is that it allows you to adapt it according to the customer's needs.""Has all the modules needed for an order management solution."

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"The features that help us to change the product and pricing are good. They give us enough flexibility to manage this application.""The most valuable features are all the promotion capabilities and the tiered-pricing capabilities.""The tool's most valuable features are its integration with various scanners, OCR capability, and ability to populate the system with a lot of information. We use the workload automation feature occasionally.""The merchandising part is where the business user adds and configures permissions, which is quite important for us."

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Cons
"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it.""Lacks option to purchase individual modules.""The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner.""The product catalog is an area that needs improvement."

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"Oracle has a cloud solution, but some on-prem features are not available in the cloud version.""So far, with Oracle ATG, I haven't seen any good cloud-based solutions.""There should be some sort of native integration. All the integrations that we build are completely customized. There should also be a mechanism for user surveys and product reviews. As of now, I don't see any feature related to these. It must have a provision for doing customer surveys and allowing customers to give product feedback. If I have a customer who purchased something on the website, there has to be a mechanism for a company to capture the feedback. This feature is currently not there. Similarly, if a customer wants to do a review of the product, there is no native feature for that.""One drawback is that the tool could be more agile in adding new features. Since the product is very big, new features aren't added continuously. However, it already meets most of our requirements for day-to-day use."

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Pricing and Cost Advice
  • "For our companies and our users, the price is quite high."
  • "I believe that HCL Digital Commerce is one of the most expensive products on the market."
  • More HCL Digital Commerce Pricing and Cost Advice →

  • "Oracle ATG is an expensive solution."
  • "The product's pricing is moderate. We use a license module."
  • More Oracle ATG Pricing and Cost Advice →

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    771,862 professionals have used our research since 2012.
    Comparison Review
    Questions from the Community
    Top Answer:I haven't faced any issues with the product's stability.
    Top Answer:I believe that HCL Digital Commerce is one of the most expensive products on the market. I am yet to get a quote on Adobe Commerce's price. Compared to the other platforms available in the market, HCL… more »
    Top Answer:I have been trying to put together a website for the last year and a half, and I have been facing some problems because the tool is unable to integrate properly with my ERP product. It is difficult to… more »
    Top Answer:The tool's most valuable features are its integration with various scanners, OCR capability, and ability to populate the system with a lot of information. We use the workload automation feature… more »
    Top Answer:One drawback is that the tool could be more agile in adding new features. Since the product is very big, new features aren't added continuously. However, it already meets most of our requirements for… more »
    Top Answer:We use the tool to scan customer documents at our different branches. These documents are needed to evaluate and underwrite loans for our customers. When a customer approaches us for a loan, we need… more »
    Ranking
    6th
    out of 73 in eCommerce Platforms
    Views
    1,330
    Comparisons
    879
    Reviews
    1
    Average Words per Review
    575
    Rating
    9.0
    4th
    out of 73 in eCommerce Platforms
    Views
    2,634
    Comparisons
    1,965
    Reviews
    3
    Average Words per Review
    478
    Rating
    8.3
    Comparisons
    Also Known As
    IBM Digital Commerce, IBM WebSphere Commerce
    ATG
    Learn More
    Overview
    IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.

    Oracle ATG is an ecommerce solution that features out-of-the-box omnichannel experiences, makes it easy and fast to launch websites, provides scalable business-user control, and integrates well with other products. The platform helps businesses ensure relevant experiences to their customers at each touchpoint of a customer’s purchase journey (including the web, contact center, mobile devices, social media, physical stores, and more). Thich helps to increase sales and ensure a seamless buying experience. The solution can be implemented on premises or hosted by Oracle or a third party and it also runs on one of three application servers, including Oracle WebLogic, JBoss, or IBM WebSphere.

    Oracle ATG Web Commerce is made up of three platform layers:

    1. The Dynamo application framework (DAF)
    2. The personalization module (DPS)
    3. The scenarios module (DSS)

    Oracle ATG Features

    Oracle ATG has many valuable key features. Some of the most useful ones include:

    • Personalization capabilities: Oracle ATG has personalization capabilities including DPS and DSS. The personalization module (DPS) provides control to customize the content as per customer interest, targeting content based on the customer’s interest. The scenarios module (DSS) extends the content targeting capabilities of the personalization module. In addition, you can have customized content in a way that changes dynamically for each user. Scenarios are time-sensitive, event-driven campaigns designed to manage interactions between site visitors and content over a long period.
    • Data anywhere architecture: Oracle ATG is designed with data anywhere architecture, meaning implementation is independent of the data source. With Oracle ATG, if you change your database, you do not have to change your code.
    • Payment integration support: Oracle ATG eCommerce supports various payment gateway integrations, which includes credit card, PayPal, or any other payment mode. The code can be customized to any payment method you want.
    • Application server support: Oracle ATG’s eCommerce applications are built on the concept of component-based model. It supports most of the major application servers, like JBOSS, WebLogic, and WebSphere. The component model is implemented using JSP and Java Beans, which are easily and widely used.

    Oracle ATG Benefits

    There are several benefits to implementing Oracle ATG. Some of the biggest advantages the solution offers include:

    • It has both B2B and B2C offerings.
    • It enables merchants to manage and sell complex products.
    • It allows merchants to efficiently personalize the shopper experience through customisable content, sites, and campaigns.
    • The solution is designed with a unified architecture that lets you manage multiple sites efficiently.
    • Oracle ATG includes robust personalization features, including tailored content and merchandise, personalized search, tailored websites, and customized marketing programs.
    • With the solution’s data anywhere architecture, you can easily manage integrations.
    • Business users can develop categories, products, and SKUs and organize them into catalogs that exist in a content management environment.
    • It is simple and easy to use with a clean interface.
    • Oracle ATG also has good dashboards for visualizing the data in a comprehensive and clear format.
    • Because Oracle ATG is a server-side, component-driven platform, you can use headless systems while retaining most of its features. If you already have an Oracle ATG setup, you can keep the frontend and migrate the backend to a microservices-based alternative for more flexibility.
    Sample Customers
    CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt
    Agilent, Shenhua Group Corporation Ltd., Fox Head Inc., Netshoes, Mr. Price, Retail World AE, Sascar, Banca Transilvania, UL, Fox Head, Carolina Biological Supply, Groupe Dynamite
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company15%
    Educational Organization12%
    Retailer10%
    Manufacturing Company9%
    VISITORS READING REVIEWS
    Retailer15%
    Computer Software Company14%
    Financial Services Firm10%
    Manufacturing Company8%
    Company Size
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise18%
    Large Enterprise61%
    REVIEWERS
    Small Business14%
    Midsize Enterprise29%
    Large Enterprise57%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise16%
    Large Enterprise65%
    Buyer's Guide
    HCL Digital Commerce vs. Oracle ATG
    May 2024
    Find out what your peers are saying about HCL Digital Commerce vs. Oracle ATG and other solutions. Updated: May 2024.
    771,862 professionals have used our research since 2012.

    HCL Digital Commerce is ranked 6th in eCommerce Platforms with 6 reviews while Oracle ATG is ranked 4th in eCommerce Platforms with 7 reviews. HCL Digital Commerce is rated 6.8, while Oracle ATG is rated 8.2. The top reviewer of HCL Digital Commerce writes " Needs improvement in the area of integration and should offer better adaptability to new environments". On the other hand, the top reviewer of Oracle ATG writes "The solution offers a great way to share products, profiles, and user accounts across multiple sites". HCL Digital Commerce is most compared with SAP Commerce Cloud, Salesforce Commerce Cloud, Adobe Commerce, Bigcommerce and Shopify, whereas Oracle ATG is most compared with Oracle Commerce Cloud, SAP Commerce Cloud, Salesforce Commerce Cloud, Adobe Commerce and NetSuite SuiteCommerce. See our HCL Digital Commerce vs. Oracle ATG report.

    See our list of best eCommerce Platforms vendors.

    We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.