EdgeVerve AssistEdge RPA offers robust automation capabilities with AI/ML enhancements, seamless legacy integration, and user-friendly elements, effectively supporting industries like finance and healthcare.
| Product | Mindshare (%) |
|---|---|
| EdgeVerve AssistEdge RPA | 1.1% |
| UiPath Platform | 10.2% |
| Microsoft Power Automate | 6.7% |
| Other | 82.0% |
EdgeVerve AssistEdge RPA is known for its versatility in automating processes across sectors like finance, banking, and healthcare. With email, XL automation, and evolving AI capabilities, it integrates seamlessly with systems and features role-based models, web application element capture, and SAP connectors. Despite needing improvements in third-party integration, AI, and support, it remains accessible due to its adaptive UI, though scalability and documentation handling require attention. Complex automation can be challenging, leading users to often need custom packages beyond predefined activities.
What are the key features of EdgeVerve AssistEdge RPA?EdgeVerve AssistEdge RPA is extensively implemented in industries like finance and healthcare for automating business processes such as payments and data comparison. It supports custom UI development for contact centers and enhances efficiency in areas like supply chain and retail through web scraping and automation, addressing unique industry needs efficiently.
EdgeVerve AssistEdge RPA was previously known as AssistEdge RPA.
OpenReach Service, Ricoh Americas Corporation, Event Hospitality & Entertainment
| Author info | Rating | Review Summary |
|---|---|---|
| Corporate Development Specialist at a tech vendor with 10,001+ employees | 3.5 | We find EdgeVerve AssistEdge RPA versatile for industries like finance and healthcare, thanks to its user-friendly UI/UX. While no improvements are currently identified, it's more affordable compared to UiPath, despite never recommending its use to clients. |
| Director Digital Customer & Digital Experience at a transportation company with 1,001-5,000 employees | 3.0 | AssistEdge was used to streamline contact center operations by integrating legacy systems into one UI layer. While it improved efficiency, implementing new automations was challenging, requiring specialized skills. Despite customization options, it lacked industry-wide prevalence compared to alternatives. |
| Technical Architect at Wipro Limited | 3.5 | I use EdgeVerve AssistEdge RPA for automating tasks like payments in various sectors. Its ability to capture elements in web applications and SAP connectors stands out. However, it needs improvement in handling complex data formats and scalability. |
| Python Developer and Automation at Ionxgen | 3.5 | I use EdgeVerve AssistEdge RPA primarily for web scraping and data processing, appreciating its ease of use and integration capabilities. However, it lacks diverse activities, especially for PDFs, requiring the creation of custom packages for more functionality. |
| Executive RPA Developer at a tech services company with 10,001+ employees | 3.5 | I use EdgeVerve AssistEdge RPA for web automation. It employs a role-based model for task management, but lacks a drag-and-drop function, an in-built queue system, and a framework, necessitating RabbitMQ for queuing. |
| Investor at a computer software company with 51-200 employees | 3.5 | I found this RPA solution good for email and XL automation with a straightforward setup. However, it needs better third-party integration, more mature AI/ML/NLP capabilities, and improved support. I rate it 7/10. |
The main use cases for EdgeVerve AssistEdge RPA are quite diverse; it can be used within finance, banking, supply chain, insurance, healthcare, and retail. These are the prominent industries where EdgeVerve AssistEdge RPA can be implemented.
The typical use cases for EdgeVerve AssistEdge RPA are quite versatile in these industries.
The features of EdgeVerve AssistEdge RPA that customers find most helpful include the easy understanding and good UI/UX.
In terms of improvements for EdgeVerve AssistEdge RPA, there is nothing specific that could be identified as needing improvement at this time.
EdgeVerve AssistEdge RPA is not difficult to deploy and the process was fine.
Concerning deployment time, it usually takes one or two days. It totally depends upon the number of use cases and the processes where we are implementing. It might take weeks as well, depending upon the process in which we are implementing.
I have never called their customer support previously, so I am not in a position to provide feedback about the support team at EdgeVerve AssistEdge RPA.
Neutral
We used to work with EdgeVerve AssistEdge RPA. We provide them with consulting and strategy advisory services, but we have never recommended any organization to use EdgeVerve AssistEdge RPA.
When comparing UiPath or Automation Anywhere with EdgeVerve AssistEdge RPA, the pricing difference is significant. UiPath would be 30-40% more costly than EdgeVerve AssistEdge RPA.
Regarding the reporting capabilities of EdgeVerve AssistEdge RPA, I am not certain about the intelligent reporting capabilities available.
EdgeVerve AssistEdge RPA is more affordable than UiPath.
EdgeVerve AssistEdge RPA is majorly meant for mid-enterprises rather than actual enterprises.
I would rate EdgeVerve AssistEdge RPA a seven out of ten.
AssistEdge was a twofold product consisting of standard RPA and desktop automation. We were using it to develop a custom UI for our contact center with built-in automation to make the reps more efficient. However, it wasn't netting the returns we wanted.
AssistEdge made it so that the reps didn't need to maneuver through 10 or 20 different systems. We tied all that together in the background, so the reps had a shared UI, and everything else happened in the background without their knowledge. When they were retrieving data, it was done in the background through automation and pulling up to that generic UI layer
My former company had no shortage of legacy systems. AssistEdge went into those legacy systems, performed those functions, and brought the output back to the rep in a simple UI layer.
Implementing new automations could be more seamless. It was challenging to build within, so we were highly dependent on Infosys developers. They had us over a barrel with that.
AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around.
AssistEdge was in place when I started my role at my last company. We used it for about a year and a half before moving to a tool that had applicability and usage beyond one vendor.
Stability was not necessarily an issue. I can call it stability, but I don't think that's what it was. We had so many systems and legacy systems that we were touching, and those were constantly being changed. It wasn't the product's stability so much as interdepartmental communication. Other changes to those legacy systems weren't communicated and the automations would suddenly break.
AssistEdge is easily scalable, but the cost at the time was prohibitive because it was a per user license. For instance, we were getting ready to outsource some of our customer service work to a third-party vendor when I left. Infosys and our vendor partner didn't allow us leeway there, so we had to purchase licenses for our onshore reps and source partner reps during the transition, which was not fiscally sound.
I rate EdgeVerve support eight out of 10. Their team was great, but they were hamstrung by the amount of money we were willing to pay them.
Positive
My previous employer was interested in AssistEdge because it was an Infosys product, so they could get it customized how they wanted. At the same time, Blue Prism and UiPath also work like this. In the end, they were limited in their capabilities because AssistEdge wasn't a widely used tool across the industry.
It took almost a year to initially deploy the custom UI we wanted them to build. I inherited that program when they were about eight months into that build. I inherited it because it was taking too long. The cost was ballooning as they were trying to build that out. Finally, they decided there was no way we would ever get ROI we hoped.
It might be affordable or exorbitant, depending on the use case. We were deploying to a contact center with about 8,000 representatives, so ours was extremely expensive because it was a per user license.
I rate EdgeVerve AssistEdge six out of 10. My only advice is to do your research and think about how you plan to use the tool long term. If you want to scale up, pick a tool that can be scaled. You might want to pick a tool that's more configurable rather than a solution that's hard-coded. A large company will require some changes to all those subsystems every day.
When you hard code something, you are setting yourself up to feel that in the long run. You will be constantly chasing your tail with tech debt and trying to update things instead of implementing new automations. We implemented our first set of automations with the rollout and felt like we were constantly playing catch-up to change automations we had already built to work with our systems that were also changing instead of implementing new automations.
We use the tool to automate numerous processes, including payment-related tasks, various applications, healthcare processes, and banking operations.
The feature I like the most is the ability to capture elements easily, especially when automating web-based applications. Additionally, I find the SAP connectors to be quite beneficial.
In my opinion, areas for improvement in this solution lie in handling documentation, especially when dealing with data from various layouts or formats like scanned PDFs. Currently, new features are emerging in other tools, like generative AI, that could enhance these aspects.
The tool's scalability has some limitations, especially in more complex projects that involve digital sensor data extraction and structural data from PDFs. While it may not be 100 percent available for such projects, improvements in these areas could enhance its scalability over time.
I have been working with the product for eight years.
The tool is 70 percent stable.
I rate the tool's scalability a seven point five out of ten. My company has ten users who use it in their daily operations.
About 30 percent of the technical support I receive from the vendor concerns addressing issues with new processes, complexities, or features that have stopped working as expected.
Positive
I've explored various RPA tools such as UiPath, Automation Anywhere, AutomationEdge, Blue Prism, and Power Automate
The tool's initial setup was straightforward for tasks involving web-based applications and repetitive actions. However, it became more complex when dealing with multiple inputs like Excel or PDF files containing handwritten or scanned data.
The deployment took around one to two days to set up everything if everything was ready and there were no dependencies on installing multiple software. However, the overall turnaround time, including installing certain applications, could extend to three to four days.
We deployed EdgeVerve AssistEdge RPA in-house.
We rely on Power BI for reporting. I rate the overall product a seven out of ten. It is good for automating repetitive or rule-based tasks, making it a great fit for many solutions. However, there is room for improvement when it comes to handling complex processes with multiple structured data formats.
We use it to scrape websites. We scrape the updates and provide the details as a database to the user.
We use AssistEdge to process and compare data on websites. Then, there is a process automation use case.
It makes scraping easy and is competitive compared to other tools. It's easy to use.
So, I like that it's easy to use and that you can quickly adopt it and adapt the solution.
It's easy to integrate with other databases, Python frameworks, or schema frameworks.
The user interface is not complicated, even for new users. Two to three weeks is enough to get ahold of it.
There should be more activities. Like extraction for reading or converting PDFs. There are fewer activities compared to other tools. There are no custom activities for any company, so we're still building our own packages. It would be better to have more activities provided.
There needs to be some enhancements on the inbuilt tools.
I have been using it for one year.
It is a stable product. I would rate the stability a seven out of ten.
Our team has three members, and there are many others working with it.
I use it because the clients prefer it.
It's easy to develop and deploy. It's also somewhat time-saving.
We haven't implemented anything regarding AI. We just used some inbuilt OCR engines, that's all.
I would rate my experience with the initial setup a ten out of ten, with ten being easy. It is very easy to set up.
We use a private server. Development takes days, but the deployment takes around one or two days.
For deployment, running the bot itself is very simple. We get approval for deployment from the ops team after doing some test cases, and then they deploy the solution.
Compared to other tools, it's not very expensive. UiPath or Power Automate. There are several other RPA tools.
So, the price is reasonable.
It's a simple tool to use, so it's basically personal preference.
It's mainly useful for the automation of straightforward products.
I would rate the solution a seven out of ten.
I use EdgeVerve AssistEdge RPA for we automation.
The tool follows a role-based working model to create things. It helps to track what others are doing with the system.
The tool's alternatives work on drag-and-drop functionality without creating custom code. We don't have an in-built queue system and use RabbitMQ for it. The solution also doesn't have a framework.
I have been working with the solution for one and a half years.
The product has many bugs.
My company has 50 users for EdgeVerve AssistEdge RPA.
We are a partner with access to Jira for development and support services. We get help 24/7. We raise a Jira ticket whenever we need help.
EdgeVerve AssistEdge RPA's installation is difficult. Deployment takes only a day to complete.
EdgeVerve AssistEdge RPA is cheaper compared to other RPA tools.
EdgeVerve AssistEdge RPA is faster than UiPath. You can create your framework and extract the tables. It is easy compared to other tools.
The primary use case is similar to what it would be if you were using UiPath, Automation Anywhere or Blue Prism. It's a typical RPA solution, it's deployed for a business process or any process that a customer wants to automate. We have a partnership with EdgeVerve and I'm a management consultant.
There are some typical features I like such as email automation, XL automation, some AI/ML capabilities that are evolving, but are not quite mature yet, and I like the website automation. The user interface is pretty good too.
The solution could be improved if it provided integration with third party tools like Python, native integration, which is very important. I'd also like to see AI machine learning, natural language processing capabilities built in to the solution. I think the support could also be improved.
I've been using this solution for about a year.
The scalability and stability are fine.
The support could be improved. I don't think their user base is large enough to go to a community forum, for example, where there's a lot of users that can post questions and get responses from other users. It would be helpful if they had that option.
The initial setup is pretty straightforward.
I would recommend doing a proof of concept and comparing this product to other mainstream products, like UIPath or Automation Anywhere, or another similar solution. I think it's worth doing a comparison of at least one other product for a particular use case before making a decision.
I rate this solution a seven out of 10.
