EdgeVerve AssistEdge RPA vs Tungsten RPA comparison

Infosys and Tungsten Automation are both solutions in the Robotic Process Automation (RPA) category. Infosys is ranked #28 with an average rating of 7.0, while Tungsten Automation is ranked #12 with an average rating of 7.6. Infosys holds a 0.7% mindshare in RPA, compared to Tungsten Automation’s 1.5% mindshare. Additionally, 66% of Infosys users are willing to recommend the solution, compared to 83% of Tungsten Automation users who would recommend it.

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Executive SummaryUpdated on Dec 4, 2024

Tungsten RPA and EdgeVerve AssistEdge RPA compete in the robotic process automation market. Tungsten RPA has an advantage in pricing and support, while EdgeVerve AssistEdge RPA is noted for its rich features which justify its cost.

Features: Tungsten RPA is recognized for its user-friendly scripting environment, integration capabilities, and comprehensive review capabilities. EdgeVerve AssistEdge RPA stands out with advanced cognitive capabilities, robust analytics tools, and strong integration with legacy systems.

Room for Improvement: Tungsten RPA could improve its advanced cognitive automation capabilities, analytics tools, and scalability. EdgeVerve AssistEdge RPA could enhance user interface simplicity, reduce deployment complexity, and offer more competitive pricing for smaller enterprises.

Ease of Deployment and Customer Service: Tungsten RPA offers a straightforward deployment model with comprehensive support, deemed more accommodating. EdgeVerve AssistEdge RPA has a more complex deployment due to its advanced functionalities, but provides extensive documentation and robust customer support for smooth implementation.

Pricing and ROI: Tungsten RPA is known for its competitive setup costs, leading to quicker ROI, appealing to smaller enterprises. EdgeVerve AssistEdge RPA has a higher initial cost but offers significant returns over time due to its extensive features, attractive for organizations with complex automation needs.

To learn more, read our detailed EdgeVerve AssistEdge RPA vs. Tungsten RPA Report (Updated: June 2025).

Buyer's Guide

EdgeVerve AssistEdge RPA vs. Tungsten RPA

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automate

Mindshare comparison

As of June 2025, in the Robotic Process Automation (RPA) category, the mindshare of Automate is 1.7%, up from 1.0% compared to the previous year. The mindshare of EdgeVerve AssistEdge RPA is 0.7%, up from 0.7% compared to the previous year. The mindshare of Tungsten RPA is 1.5%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Anabel Marco

Account Director at a tech services company with 11-50 employees

Automates processes efficiently with cost-effective scaling and robust customer support

Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.

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Rusty Bradford

Director Digital Customer & Digital Experience at a transportation company with 1,001-5,000 employees

The support team was great, but we had to rely on them too much because it lacks a drag-and-drop interface and everything is hard coded

Implementing new automations could be more seamless. It was challenging to build within, so we were highly dependent on Infosys developers. They had us over a barrel with that. AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around.

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Jamil Milhem

Project Manager-Senior RPA Specialist at DEWA

Automates browsing tasks without needing a server connection

I have worked with Microsoft Power Platform and UiPath. Kofax RPA offers a comprehensive solution with built-in capabilities for executing tasks like running Excel files and web automation without additional servers. They provide their browsers and extensions. For functions such as OCR, image processing, and data extraction, Kofax has built-in features powered by their engine, eliminating the need for subscriptions to external technologies like Microsoft Cognitive Services or Google Search. One of Kofax RPA's strongest features is its on-premise solution, which is particularly beneficial for organizations operating in regions with data regulations, such as the UAE.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have tried other RPA solutions like UiPath or Automation Anywhere. They are fantastic products but complex, and it's hard to understand everything. It would be best if you had a skilled developer or several. Automate is easy to implement, administer, and use. It's appropriate for us because our cases are simple and easy to automate. We don't need complicated tools with many features; We prefer to get a significant ROI quickly."

"Overall, the whole product is really nice and provides significant benefits."

"This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market."

"This product is quite easy to install, learn, and use, with our new employees being able to start using it in projects for clients after only two weeks of internal training."

"Automate increases efficiency and eliminates errors during documentation and invoicing processes."

"The pricing is excellent. I would give them perfect marks in that regard."

"I would rate the technical support as a nine out of ten because it is quite fast and courteous."

"We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us."

More Automate pros

"The features of EdgeVerve AssistEdge RPA that customers find most helpful include the easy understanding and good UI/UX."

"The user interface is not complicated, even for new users. Two to three weeks is enough to get ahold of it."

"Good email automation and XL automation."

"AssistEdge made it so that the reps didn't need to maneuver through 10 or 20 different systems. We tied all that together in the background, so the reps had a shared UI, and everything else happened in the background without their knowledge. When they were retrieving data, it was done in the background through automation and pulling up to that generic UI layer"

"EdgeVerve AssistEdge RPA is more affordable than UiPath."

"The feature I like the most is the ability to capture elements easily, especially when automating web-based applications. Additionally, I find the SAP connectors to be quite beneficial."

"The tool follows a role-based working model to create things. It helps to track what others are doing with the system."

"It is stable and scalable."

"Initially, the most effective features for process automation were website automation related to web auditing, SharePoint implementations, and automated management of information."

"The pricing of the solution is quite good."

"The product saves time and resources."

"The flexibility to use already-developed components is really good. You can use it for Excel-related operations and other things."

"The most valuable feature is the robotic process."

"Kofax handles UIs via the browser well. If it's not possible, they have other features like modeling screen scrapes, etc."

"The best part of Kofax is that they have a whole concept. It's one product, but also has extra elements that can be integrated."

More Tungsten RPA pros

Cons

"The vendor is currently working on a solution that allows us to automatically create a process that is based on a document that we receive via email."

"I currently have three bugs open with them that I don't know if they are addressed in the new release."

"We really need a free development environment for customers. Building and testing automation on production isn't ideal."

"The interface could be more user-friendly and easier to navigate."

"The technical support could be better. We suffer from language barriers, as we are in Argentina."

"Regarding customer support, I face challenges sometimes. They're not always available, and you may need to wait for assistance, but overall their support is acceptable."

"It would be an improvement if Automate had better stability tools, whether by recommending a certain amount of memory because it can be a memory hog at times."

"There is a lack of good development for artificial intelligence, such as machine learning."

More Automate cons

"The tool's alternatives work on drag-and-drop functionality without creating custom code. We don't have an in-built queue system and use RabbitMQ for it. The solution also doesn't have a framework."

"We provide them with consulting and strategy advisory services, but we have never recommended any organization to use EdgeVerve AssistEdge RPA."

"In my opinion, areas for improvement in this solution lie in handling documentation, especially when dealing with data from various layouts or formats like scanned PDFs. Currently, new features are emerging in other tools, like generative AI, that could enhance these aspects."

"We provide them with consulting and strategy advisory services, but we have never recommended any organization to use EdgeVerve AssistEdge RPA."

"AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around."

"There should be more activities like extraction for reading or converting PDFs. There are fewer activities compared to other tools. There are no custom activities."

"Lacks integration with third party tools."

"I'd like to see a recording function and a more simple interface."

"Kofax RPA needs to improve integration with SAP and Microsoft. The professional services offered by the tool's team is below par. Its licensing needs to be more modular."

"This product has room for improvement in support of aviation. The interface could be improved in the next release."

"The interface could be better from a usability standpoint."

"RPA technology is constantly changing, and sometimes Kofax lags behind."

"The product needs more AI capabilities."

"It needs a free training portal for anybody on the internet to use so that they can get an idea of what the possibilities are."

"The technical support must be improved."

More Tungsten RPA cons

Pricing and Cost Advice

"It has gone up in price. The price of Fortra's Automate has increased since we first started using it. It does a lot but also costs a lot. It was a lot more affordable before Fortra owned the software."

"Once you buy the software, you just pay for the support for backend help."

"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."

"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."

"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."

"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."

"I like the way this solution is priced because you can buy a license, or you can buy the software outright."

"While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."

More Automate pricing and cost advice

"EdgeVerve AssistEdge RPA is cheaper compared to other RPA tools."

"Kofax's prices are pretty reasonable."

"The cost depends on the number of licenses and the number of RPAs."

"The solution’s license is not expensive."

"The pricing model for automation solutions like Automation Anywhere, UiPath, and Microsoft Power Platform is subscription-based, where costs are calculated based on factors such as the number of hours used and the scale of automation required.......With Kofax, you purchase a license upfront, and that's all you need. You can create as many automation workflows as you require without additional costs for individual use cases."

"The normal price for an on-premises license is €50,000. That's the price for one robot license. You can have more than one robot license but only one can be run at any one time. I believe the cost of adding a second robot is around €14,000."

"I give the price of the solution a six out of ten."

"Kofax RPA's licensing costs are yearly and expensive."

"I don't have complete insight at this point in time, but I would guess that Kofax is a lot less expensive than Automation Anywhere. I would expect its license to be on a yearly basis."

More Tungsten RPA pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

11%

Manufacturing Company

Educational Organization

Manufacturing Company

20%

Computer Software Company

13%

Educational Organization

13%

Financial Services Firm

13%

Financial Services Firm

18%

Computer Software Company

13%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

See all answers

What is your primary use case for HelpSystems AutoMate?

I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...

See all answers

What is your experience regarding pricing and costs for Fortra Automate?

The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...

See all answers

What do you like most about EdgeVerve AssistEdge RPA?

The feature I like the most is the ability to capture elements easily, especially when automating web-based applicati...

See all answers

What needs improvement with EdgeVerve AssistEdge RPA?

There should be more activities. Like extraction for reading or converting PDFs. There are fewer activities compared ...

See all answers

What is your primary use case for EdgeVerve AssistEdge RPA?

We use it to scrape websites. We scrape the updates and provide the details as a database to the user. We use AssistE...

See all answers

What do you like most about Kofax RPA?

You can automate browsing tasks without needing a server connection. The platform provides its browser, allowing you ...

See all answers

What is your experience regarding pricing and costs for Kofax RPA?

The pricing models across the market initially differed significantly, as most RPA implementations were licensed on a...

See all answers

What needs improvement with Kofax RPA?

Automation of complex processes involving stable legacy systems could be a major plus. The biggest issue lies in the ...

See all answers

Comparisons

UiPath Platform vs Automate

Compared 34% of the time

Microsoft Power Automate vs Automate

Compared 33% of the time

Blue Prism vs Automate

Compared 9% of the time

Automation Anywhere vs Automate

Compared 8% of the time

VisualCron vs Automate

Compared 6% of the time

More Automate Competitors

UiPath Platform vs EdgeVerve AssistEdge RPA

Compared 68% of the time

Automation Anywhere vs EdgeVerve AssistEdge RPA

Compared 22% of the time

Microsoft Power Automate vs EdgeVerve AssistEdge RPA

Compared 11% of the time

More EdgeVerve AssistEdge RPA Competitors

UiPath Platform vs Tungsten RPA

Compared 38% of the time

Microsoft Power Automate vs Tungsten RPA

Compared 12% of the time

Tungsten TotalAgility vs Tungsten RPA

Compared 10% of the time

Automation Anywhere vs Tungsten RPA

Compared 10% of the time

Blue Prism vs Tungsten RPA

Compared 7% of the time

More Tungsten RPA Competitors

Product Reports

Buyer's Guide

Automate

June 2025

Download Automate product report

Buyer's Guide

Robotic Process Automation (RPA)

June 2025

Download EdgeVerve AssistEdge RPA product report

Buyer's Guide

Tungsten RPA

May 2025

Download Tungsten RPA product report

Also Known As

HelpSystems Automate, Automate

AssistEdge RPA

Kofax RPA, Kofax Kapow, Kapow

Overview

Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.

Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.

What are Automate's Key Features?

Drag-and-Drop Interface: Simplifies automation with intuitive design.
Integration Capabilities: Connects with platforms like SAP and Azure for seamless data flow.
Database and FTP Triggers: Enhances automation potential through direct data interaction.
Efficient Scheduling: Automates tasks with precise timing and control.
Web Scraping: Automates data extraction for quick analysis and reporting.

What Benefits and ROI Should Users Expect?

Rapid Deployment: Minimizes coding efforts for quick implementation.
Cost-Effectiveness: Offers flexible pricing models to suit budget constraints.
Operational Efficiency: Reduces manual workloads and enhances productivity.
Comprehensive Integration: Facilitates improved data management across systems.
Scalability: Adapts to growing business needs with ease.

In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.

Fortra

AssistEdge is a cohesive automation platform built with a suite of automation and AI
capabilities. It enables enterprises to realize the full potential of automation by offering
scalability, security, intelligence, and innovation.
AssistEdge suite of products takes customers across the automation journey.

AssistEdge Discover helps accelerate and amplify the power of automation through process
discovery. It leverages user key strokes and sophisticated neural network algorithms to create
an effective automation blueprint.
AssistEdge RPA provides enterprises with a holistic suite for their complete automation journey
— from process discovery to attended and unattended automation and orchestrating the
human-digital workforce.
The latest version, AssistEdge RPA 18.0, is an enterprise-grade platform that comes with
industry-leading capabilities around scalability, security, and performance. Equipped with
cognitive engine ‘Albie’, it seamlessly unifies the human and digital workforce, empowering
enterprises to traverse the ‘Automation Singularity’ journey.
AssistEdge Cloud RPA brings together the power of AssistEdge, Cloud infrastructure and Deep
Automation. Powered by standard cloud infrastructure and a flexible service model, it enables
enterprises with intelligent automation as a service and accelerates times to value.
AssistEdge Engage is an intelligent automation platform that utilizes AI and RPA to help
organizations reimagine their contact centers and achieve superior customer experience. It
provides a 360-degree view of the customers, provides insights based on past interactions and
behavioral patterns, thereby increasing customer satisfaction.
AssistEdge Community Edition is a lighter version of AssistEdge RPA designed for community
users, including students, developers, and professionals.

Infosys

Tungsten RPA offers an efficient solution for streamlining business processes through Robotic Process Automation (RPA), which utilizes software "bots" to automate tasks like data entry and form filling. With Tungsten RPA, organizations can enjoy increased efficiency as repetitive tasks are automated, freeing up human resources for more strategic work. Moreover, the software ensures improved accuracy by performing tasks consistently and error-free, leading to reduced costs and enhanced compliance with regulations. Key features include a low-code design environment for easy workflow creation, intelligent document processing for handling unstructured data, automated process discovery, and flexible deployment options suitable for on-premises, cloud, or hybrid environments. Tungsten RPA presents a comprehensive solution for optimizing operational efficiency and driving business success through automation.

Tungsten Automation

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

OpenReach Service, Ricoh Americas Corporation, Event Hospitality & Entertainment

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Buyer's Guide

EdgeVerve AssistEdge RPA vs. Tungsten RPA

June 2025

Free Report: EdgeVerve AssistEdge RPA vs. Tungsten RPA

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