Dynamics 365 Sales Reviews

Name: Dynamics 365 Sales
Brand: Microsoft
Rating: 4.3 (15 reviews)

4.3 out of 5

15 reviews
100% willing to recommend

What is Dynamics 365 Sales?

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

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Dynamics 365 Sales is the #12 ranked solution in top CRM solutions. PeerSpot users give Dynamics 365 Sales an average rating of 8.6 out of 10. Dynamics 365 Sales is most commonly compared to SAP CRM: Dynamics 365 Sales vs SAP CRM.

Helped 865,384 peers since 2012

Featured Dynamics 365 Sales reviews

IlyasAhmad

Manager IT infrastrcture at Sapphire Group

The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.

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Andrei Pozdniakov

Co-founder, consultant at Torconsulting LLC

I would rate the easiness of the initial setup as a five out of ten. It was a bit complex. Setting up Dynamics 365 faced challenges, especially when integrating with our financial system. It was more complex than implementing Microsoft Sales Dynamics on its own. The difficulty mainly arose during external system integration, particularly with financial systems. For the initial deployment, we needed one person skilled in business analytics or a business architect. Deployment takes from one to three months. The deployment process involves creating two spaces—one for the production system and another for customization. I also use a third space for testing. Customizations are created in one space and moved to the sandbox or production system for testing. Version control for containers is crucial for maintaining control over customized features in the production system. In the production system, only business processes are used, and end-users don't have permission to customize. I engaged an integrator for the deployment process.

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ShaheenKapery

Solutions Architect at Altron

Dynamics 365 Sales facilitates remote access, allowing sales teams to work efficiently from mobile devices. However, there are challenges with the transition from 365 to Dynamics and the administrative tasks associated with the platform. Proper planning and user input are essential before implementation to ensure alignment with business needs and user preferences. I rate it an eight out of ten.

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Dynamics 365 Sales mindshare

As of August 2025, the mindshare of Dynamics 365 Sales in the CRM category stands at 0.5%, up from 0.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM

PeerResearch reports based on Dynamics 365 Sales reviews

Type	Title	Date
Category	CRM	Aug 20, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 20, 2025	Download
Comparison	Dynamics 365 Sales vs Microsoft Dynamics CRM	Aug 20, 2025	Download
Comparison	Dynamics 365 Sales vs Salesforce Sales Cloud	Aug 20, 2025	Download
Comparison	Dynamics 365 Sales vs SAP CRM	Aug 20, 2025	Download

Title	Rating	Mindshare	Recommending
SAP CRM	3.9	9.1%	84%	44 interviews Add to research
Microsoft Dynamics 365 Customer Service	4.1	0.9%	94%	21 interviews Add to research

Valuable Features

Dynamics 365 Sales excels in lead management and scheduling with seamless Office 365 integration. Its power platform offers comprehensive control and automation. Seamless third-party tool integration and mobile access enhance workflow. Co-pilot AI and automation boost productivity. Its CRM capabilities surpass competitors with superior configurability, reliable documentation, robust Power Platform integration, and excellent user interface. These features make it suitable for diverse businesses, enhancing productivity and streamlining sales cycles significantly.

"SAP was very complicated, while Dynamics 365 Sales became simple for senior leaders to use, reducing time spent from 2-3 hours per week in SAP to 15-20 minutes in Microsoft Dynamics when done properly."
"What makes Dynamics 365 Sales interesting is the new AI capabilities through CoPilot, which can help write in NLP and look through what's happening on the opportunities without getting into the details."
"The AI provides insights about the customer."

Room for Improvement

Users indicate Dynamics 365 Sales could benefit from better integration with tools such as Outlook, Teams, and WhatsApp, enhanced customization and reporting capabilities, increased stability, and more cost-effective pricing models. Simplifying its structure and offering comprehensive free tutorials would also aid user-friendliness. Pursuing improvements that minimize feature complexity while aligning with large-scale business needs is crucial, along with addressing challenges posed by Power Automate's limitations in scalability and integrating stronger AI connections.

"Reducing feature bloat would be beneficial, especially considering different organizational needs."
"It's very structured, and the out-of-the-box functionality is very limited, meaning you have to do a lot of customizations."
"At the start of the project, we made this mistake by relying on Power Automate. We discovered latency issues and problems related to the limits exist."

ROI

Companies recognize value in Dynamics 365 Sales by centralizing customer data, enabling them to generate reports and predict demand. Teams achieved complete proficiency quickly, enhancing productivity drastically within a couple of months. Many companies reported reaching their return on investment in a year and a half due to improvements in efficiency and overall performance. Achieving a good ROI is influenced by specific use cases, and when aligned, Dynamics 365 Sales provides substantial benefits.

Pricing

Enterprise users find Dynamics 365 Sales pricing challenging, especially in budget-constrained regions. Licensing is typically on a per-user, monthly or annual basis, with costs perceived as high compared to local alternatives but more affordable than Salesforce. SMEs often prefer it for its affordability and features, despite the rating of five to eight out of ten for pricing satisfaction. Pricing varies, with standard pricing at $150 per user per month but possible discounts like $105 per user for larger deployments.

"Dynamics 365 Sales' pricing is in the middle. It's not expensive like SAP and Oracle."
"Dynamics 365 Sales operates on an annual licensing basis."
"The platform is expensive."

Popular Use Cases

Organizations use Dynamics 365 Sales primarily for tracking opportunities and leads, managing customer interactions, and streamlining sales processes. It enables generating and approving customized offers, order tracking, and executing end-to-end sales tasks like lead management and CRM capabilities. Teams rely on it for global sales collaboration and integration, with AI-enhanced features for insights into lead conversion and competitor analysis. It has simplified operations, improving efficiency for senior leadership in managing their sales objectives.

Service and Support

Customer service and support for Dynamics 365 Sales exhibit a mix of experiences. Many users appreciate the prompt and helpful assistance, valuing the structured escalation process and abundant support resources. Ratings reflect satisfaction, often scoring between seven and ten out of ten. Some reported challenges with accessing timely and knowledgeable help, yet find the support team responsive, prioritizing serious issues effectively. Microsoft support provides valuable resources, facilitating efficient problem resolution for users.

Deployment

Users encountered mixed experiences with Dynamics 365 Sales initial setup. Some found it straightforward and quick, completed within a day or few months, often requiring minimal personnel. Others faced challenges, particularly with interfaces and customization, or integrating with existing systems like financial setups, necessitating additional resources and time. Deployment as a cloud-based service streamlined processes, though complexity varied based on business needs and migration, such as shifting from SAP which took months.

Scalability

Dynamics 365 Sales offers impressive scalability, accommodating organizations of various sizes from a few users to thousands without limitations. It seamlessly expands on cloud platforms like Azure. Although API limitations can impact large data volumes, many organizations report high satisfaction with scaling capabilities. The deployment across multiple countries demonstrates robust scalability. While some notice constraints based on deployment timelines, there is consistent positive feedback on handling user expansions efficiently.

Stability

Dynamics 365 Sales is praised for its high stability and reliability, with most users experiencing minimal issues. Stability ratings range mostly between seven to ten out of ten, emphasizing consistent performance without significant bugs or interruptions. Users appreciate its adaptability and versatility, noting a 99.9998% stability rate. The platform often resolves local issues quickly and is considered scalable with clearly defined uptime, making it dependable for critical information access.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Dynamics 365 Sales Buyer's Guide for additional reliable information.

Compare Dynamics 365 Sales with alternative products

Learn more about Dynamics 365 Sales

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?

Lead Management: Simplifies tracking and organizing potential sales opportunities.
Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
Customization Options: Allows for tailored solutions to meet business processes.
Third-party Integration: Connects with external apps to streamline operations.
Power Platform Compatibility: Enhances development and functionality.

What benefits should users expect from Dynamics 365 Sales?

Increased Productivity: Enhances efficiency with streamlined workflows and tools.
Enhanced Visibility: Provides comprehensive insights into sales activities.
Reliable Performance: Offers stability with robust platform support.
Cost-effectiveness: Flexible pricing options cater to varying business needs.
Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.