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DocuSign Reviews

Vendor: Docusign
4.2 out of 5
Badge Ranked 1
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What is DocuSign?

DocuSign electronic signature platform seems to be very easy to use, both for document senders and signers, ensuring broad adoption and user satisfaction. DocuSign supports all types of signing scenarios, from the simplest to the most complex, and is easily configurable so you don't have to modify your documents or workflows. Plus, with the most robust eSignature mobile capability, you can securely sign anywhere, anytime on any Internet-enabled device.

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DocuSign is the #1 ranked solution in top Electronic Approval Software. PeerSpot users give DocuSign an average rating of 8.4 out of 10. DocuSign is most commonly compared to ShareFile: DocuSign vs ShareFile. DocuSign is popular among the large enterprise segment, accounting for 53% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 14% of all views.
Buyer's Guide
DocuSign
December 2025
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DocuSign mindshare

As of December 2025, the mindshare of DocuSign in the eSignature (Electronic Signature) category stands at 21.7%, down from 30.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
eSignature (Electronic Signature) Market Share Distribution
ProductMarket Share (%)
DocuSign21.7%
Adobe Sign9.2%
SignNow4.5%
Other64.6%
eSignature (Electronic Signature)

PeerResearch reports based on DocuSign reviews

TypeTitleDate
CategoryeSignature (Electronic Signature)Dec 30, 2025Download
ProductReviews, tips, and advice from real usersDec 30, 2025Download
ComparisonDocuSign vs Conga SignDec 30, 2025Download
ComparisonDocuSign vs Adobe SignDec 30, 2025Download
ComparisonDocuSign vs ShareFileDec 30, 2025Download
Suggested products
TitleRatingMindshareRecommending
ShareFile4.22.3%90%11 interviewsAdd to research
Adobe Sign4.79.2%100%10 interviewsAdd to research
 
 
Key learnings from peers
Last updated Nov 2, 2025

Valuable Features

DocuSign offers valuable features such as easy setup and stability, superior workflow capabilities, and advanced customization options. It enhances efficiency by eliminating the need for physical meetings with its paperless operation and user-friendly interface. It boasts strong security measures, flexible document templates, and real-time tracking. DocuSign is scalable and integrates smoothly with various SaaS tools, allowing multi-party document handling and signature processes, leading to significant time savings and high accessibility.
  • "DocuSign is currently able to cater to almost 95% of user needs in terms of contractual documents, propagation, storage, signature process, and additional requirements."
  • "I appreciate that I can see when they've viewed the document, when they've signed the document, and the status of the document, which is probably my favorite feature in DocuSign."
  • "We can structure the signature."

Room for Improvement

DocuSign needs improvements in customer service resolution, faster response times, and better integration with IT services. The mobile app has compatibility issues, and the system experiences slowdowns with complex workflows. Users desire automated document copies, clearer digital signature education, and consistent formatting between editing and preview screens. Technical support should be more proactive in resolving issues. Improved integration with ERP systems and a more intuitive interface for moving elements would enhance user experience.
  • "I find the new updated formatting and template system in DocuSign problematic. When I format and create content in their new updated system, the preview looks different from what I see during editing."
  • "If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved."
  • "The support is not accessible sometimes to African businesses."

ROI

DocuSign users express appreciation for the time-saving benefits it provides, reducing document signing time by 50%. While specific ROI statistics often remain uncalculated, many notice efficiency gains and cost savings, especially evident during remote work periods. They observe substantial ROI in terms of time saved per contract and efficiency in handling numerous contracts. However, some users encounter formatting issues that affect time efficiency when setting up and distributing templates.

Pricing

Enterprise users report that DocuSign's cost is not cheap but justified over time, with an annual licensing fee. Affordability is rated seven to eight out of ten; some find it four out of ten, considering the exchange rate and number of transactions. While personal use is free, larger use cases incur reasonable costs, with no extra fees. Users appreciate good compliance and features, although some suggest flexible pricing options.
  • "The tool is expensive."

Popular Use Cases

DocuSign is primarily utilized for appending electronic signatures on internal and external documents, facilitating HR functions, managing rental agreements, and handling document sign-offs in account management systems. Various departments, including Procurement, Legal, and Operations, utilize it for organizational purposes such as contract signing and purchase orders. Additionally, it offers features like security layers, document archiving, and integration with tools like Salesforce and Coupa, supporting a paperless initiative.

Service and Support

Many users find DocuSign customer service excellent, with prompt responses for priority tickets. Some haven't interacted with support due to the lack of issues. Others express mixed experiences; one user had immediate assistance, while another faced difficulties obtaining effective help, rating their interaction poorly after a department miscommunication. Most users haven't required technical support, handling issues internally or via third-party contacts. A few reported satisfaction with assistance received.

Deployment

DocuSign's initial setup is straightforward and uncomplicated. Users find the process easy and quick, often completing it in minutes without needing technical teams. Deployment varies based on feature implementation, with basic setups being faster. Many appreciate the minimal management required. Even for those less comfortable with technology, training and assistance simplify the process. Signatories and attachments can be added efficiently, with quick document uploads and cloud deployment options contributing to a smooth experience.

Scalability

DocuSign is considered highly scalable, allowing usage in various countries and languages. Some organizations have extensive user bases, integrating DocuSign into their workflow processes with scalability ratings between seven to nine out of ten. Usage varies significantly, from a few users in small environments to thousands in larger companies, with plans for increased adoption as needed. While some haven't explored extensive use cases, many acknowledge its ability to accommodate growth easily.

Stability

DocuSign stability is highly rated, consistently described as reliable and free from bugs, glitches, or crashes. Users appreciate its consistent performance, rating stability between eight to ten out of ten. With a small set of use cases, users find it uncomplicated, enhancing its reliability. They experience seamless access without issues related to performance or downtimes. Stability is praised as top-notch, marking it as dependable for their needs.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our DocuSign Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise3
By reviewers
By visitors reading reviews
Company SizeCount
Small Business111
Midsize Enterprise64
Large Enterprise198
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
9%
Government
7%
Manufacturing Company
7%
Educational Organization
6%
University
5%
Healthcare Company
4%
Retailer
4%
Comms Service Provider
4%
Performing Arts
4%
Outsourcing Company
3%
Insurance Company
3%
Legal Firm
3%
Media Company
3%
Real Estate/Law Firm
2%
Energy/Utilities Company
2%
Construction Company
2%
Transportation Company
2%
Non Profit
2%
Hospitality Company
2%
Recreational Facilities/Services Company
2%
Pharma/Biotech Company
2%
Consumer Goods Company
1%
Logistics Company
1%
Wellness & Fitness Company
1%
Wholesaler/Distributor
1%
Non Tech Company
1%
Marketing Services Firm
1%

Compare DocuSign with alternative products

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Learn more about DocuSign

DocuSign was previously known as DocuSign eSignature, CoSign, DocuSign eNotary.

DocuSign customers

Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson

Related questions

  • 8
When evaluating Electronic Approval Software, what aspect do you think is the most important to look for?
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Why is eSignature (Electronic Signature) important for companies?

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eSignature (Electronic Signature)

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DocuSign Reviews Summary
Author infoRatingReview Summary
Senior Consultant at a consultancy with 51-200 employees4.0I've used DocuSign for six years and found it highly flexible, secure, and well-integrated with tools like Salesforce. While scalability can be challenging in heavy workflows, overall, it's efficient, reliable, and delivers strong ROI.
Program Caseworker at a performing arts with 51-200 employees3.5I've used DocuSign for two years and value its security, tracking features, and template sharing, though formatting issues in the updated editor are frustrating and time-consuming, limiting potential time savings despite overall process improvements.
Business Process Management Engineer at a financial services firm with 1,001-5,000 employees4.0I appreciate DocuSign's workflow for configuring and sending documents for signatures, allowing for sequential or simultaneous signing. However, accessing support can be challenging for African businesses. I previously used a Nintex product as an alternative.
Product development senior manager at Joudcoffee4.5I use DocuSign primarily for signing rental agreements digitally and find it secure, stable, and easy to set up. The pricing is reasonable and the technical support is helpful. I haven't used other solutions but could benefit from enhanced security.
IT manager at EDUNET COMPUTING RESOURCES3.5I use DocuSign for signing off on budgets, finding it stable and easy to use. Its paperless nature allows remote access, though it can be challenging for less tech-savvy users. It significantly reduces document signing time by 50%.
Procurement Manager at a computer software company with 201-500 employees3.5I occasionally use DocuSign for vendor agreements and appreciate its time-saving feature that eliminates the need for physical copies. However, I find moving boxes around during setup annoying and suggest enhancing the AI for smoother positioning.
Procurement officer at WWF Tanzania4.0We primarily use DocuSign for electronically signing documents, local purchase orders, and approvals. It's user-friendly, scalable, and offers a good ROI, especially during remote work. We need better integration with our IT services and ERP systems but are satisfied overall.
Director at Autonomous Thingz Pty Ltd4.0I primarily use DocuSign for signing tenancy and mortgage documents, and I value its convenience in handling tasks online without meeting in person. However, I wish it would automatically send me copies of signed documents. The ROI is evident.