DocuSign Reviews

Name: DocuSign
Brand: Docusign
Rating: 4.3 (12 reviews)

4.3 out of 5

12 reviews
100% willing to recommend

What is DocuSign?

DocuSign electronic signature platform seems to be very easy to use, both for document senders and signers, ensuring broad adoption and user satisfaction. DocuSign supports all types of signing scenarios, from the simplest to the most complex, and is easily configurable so you don't have to modify your documents or workflows. Plus, with the most robust eSignature mobile capability, you can securely sign anywhere, anytime on any Internet-enabled device.

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DocuSign is the #1 ranked solution in top Electronic Approval Software. PeerSpot users give DocuSign an average rating of 8.6 out of 10. DocuSign is most commonly compared to ShareFile: DocuSign vs ShareFile. DocuSign is popular among the large enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 15% of all views.

Helped 864,053 peers since 2012

Featured DocuSign reviews

AshishKumar13

Senior Consultant at a consultancy with 51-200 employees

The IAM tool they are providing is good, but there should be flexibility in terms of importing IAM or AI generation reviews into the normal workflows while generating documents and creating templates. DocuSign still needs to offer more built-in integration tools such as the Coupa connector. They already have many integrations, such as Google Docs and Google Drive, but some major ones are still in the pipeline. Scalability, in terms of the workflow structure and maintenance, needs improvement. If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved. System availability should see fewer crashes or server errors.

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Oladele Olawusi

Business Process Management Engineer at a financial services firm with 1,001-5,000 employees

I like the workflow. It enables us to configure the envelope and send it to multiple people for signatures. We can structure the signature. The users can sign the document in a particular order or all at the same time The support is not accessible sometimes to African businesses. I have been…

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Rajesh Kolli

Product development senior manager at Joudcoffee

I primarily use the solution for signing documents digitally. We do a lot of rental agreements, for example. The solution is pretty secure. It's one of the most secure options. You can do the signing of documents online and don't need to be there in person. It is easy to set up. It's stable.…

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DocuSign mindshare

As of July 2025, the mindshare of DocuSign in the eSignature (Electronic Signature) category stands at 26.7%, down from 29.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

eSignature (Electronic Signature)

PeerResearch reports based on DocuSign reviews

Type	Title	Date
Category	eSignature (Electronic Signature)	Jul 31, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 31, 2025	Download
Comparison	DocuSign vs Conga Sign	Jul 31, 2025	Download
Comparison	DocuSign vs Adobe Sign	Jul 31, 2025	Download
Comparison	DocuSign vs ShareFile	Jul 31, 2025	Download

Title	Rating	Mindshare	Recommending
ShareFile	4.2	N/A	90%	11 interviews Add to research
Adobe Sign	4.7	11.3%	100%	9 interviews Add to research

Valuable Features

DocuSign offers valuable features such as workflow capabilities, easy setup, scalability, security, and mobile accessibility. Its user-friendly interface allows online document signing, eliminating the need for meeting in person. The time-saving aspect is a standout, providing immediate access for all parties. Customizable workflows and integration with SaaS tools enhance user satisfaction. DocuSign's flexibility and tracking functions cater to diverse user requirements, supporting various levels of approval efficiently.

"We can structure the signature."
"The most valuable feature of DocuSign is its ability to save time."
"You can customize how you want to use the solution."

Room for Improvement

DocuSign faces challenges in customer service responsiveness and issue resolution. Users express the need for automatic datestamping and improved security. Communication clarity and signature tracking require enhancement. Automatic document copies should be sent post-signature. Integration with other IT services and ERP systems needs strengthening. Mobile device compatibility, AI-driven UI assistance, and scalability improvements are necessary. Support accessibility for African businesses needs consideration. Importing IAM workflows and expanding built-in integration tools are desired features.

"If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved."
"The support is not accessible sometimes to African businesses."
"Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother."

ROI

Users find DocuSign valuable, noting it speeds up document signing by 50% and enhances efficiency, especially for remote work. Time saved per contract is significant, providing substantial returns even if exact calculations are challenging. Large-scale operations benefit notably with impressive improvements.

Pricing

Enterprise buyers evaluating DocuSign report that while the solution is perceived as expensive, many consider it worth the investment due to its robust features and compliance benefits. Pricing involves an annual licensing fee, which varies depending on features and transaction volume. Some find it reasonably priced, scoring a seven or eight on affordability, while others rate it a four. Expand in international markets may face challenges due to currency exchange rate issues impacting affordability.

"The tool is expensive."

Popular Use Cases

Organizations use DocuSign primarily for electronic signatures on internal and external documents, supporting workflows in departments like HR, Procurement, Legal, and Accounts. They handle tasks such as contracts, purchase orders, rental agreements, and document approvals. DocuSign's digital signatures enhance document security, integrate seamlessly with SaaS tools like Salesforce and Coupa, and facilitate paperless initiatives, reducing dependency on physical paper and printing consumables. They also benefit from its repository and security features.

Service and Support

DocuSign customer service receives mixed feedback. Technical support is described as helpful and responsive by some, while others find it mediocre or unnecessary. Some users experience immediate support, whereas a few encounter issues with reaching the correct department. There's praise for swift responses to priority tickets, with exceptional assistance noted. Others rely on internal support without needing direct contact with technical teams.

Deployment

Users find DocuSign's initial setup uncomplicated and quick. Many mention its ease, highlighting minimal management effort required. Some state technical staff aren't necessary, as the setup can be completed in-house. The process of opening a document and signing is simple, even for new users, while attaching items takes seconds. The deployment speed is swift with basic implementations; extensive features may demand more time. Users frequently utilize cloud deployment, completing setup within hours.

Scalability

DocuSign is highly scalable, facilitating use across multiple regions and languages. It supports both small environments and large organizations, adapting to diverse needs. Many users describe their scalability experience positively, with varying ratings and an ability to scale quickly. Usage rates vary, impacting scalability perceptions. Some entities plan to expand usage, while others remain static. Scalability is often ranked between seven and nine out of ten, acknowledging the capacity to expand workflows efficiently.

Stability

DocuSign is described as highly stable and reliable by users. It operates smoothly without bugs, glitches, crashes, or freezes. Ratings from users are consistently high, with many giving it a nine or ten out of ten. Stability is praised across a range of use cases, and many users highlight the absence of technical issues. Users consistently express satisfaction, noting top-notch service and a dependable experience.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our DocuSign Buyer's Guide for additional reliable information.