Datto Remote Monitoring and Management Reviews

Enterprise buyers evaluating Datto Remote Monitoring and Management will find pricing flexible, dependent on the number of endpoints and devices. Costs range from $3,000 monthly to $2,250 per endpoint, with additional per user and tech fees around $100. Setup can be tedious initially, especially for clients with many sites, but is straightforward for domain networks. Some regions face higher overall costs due to local taxes and exchange rates.

• "Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."
• "It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad.I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."
• "It goes by how many endpoints you have. It is about $3,000 a month for us.If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

Organizations primarily use Datto Remote Monitoring and Management for managing IT environments, including remote monitoring, patch deployment, and system updates. It supports environment automation, server performance alerts, addressing service outages, and IT infrastructure troubleshooting. It is deployed as a cloud-based or on-premises tool involving device agents. Used extensively by MSPs, it enables service automation via scripting, project management, billing, CRM functions, and hardware inventory, providing proactive maintenance and support across diverse systems and geographic locations.

Customer support and service of Datto Remote Monitoring and Management are generally praised for their responsiveness and efficiency. Users appreciate quick responses via online chat and find the support team knowledgeable. Some have experienced longer resolution times, especially for complex issues, though urgent matters are addressed promptly. Positive remarks are frequent, with users acknowledging their efforts in guiding through challenges. A rating of ten was given by some teams for their customer support. However, a few encountered slow response in certain situations.

Users report Datto Remote Monitoring and Management's initial setup as straightforward, although complex for those unfamiliar with certain systems. It takes time and effort, especially when customizing features. Some find it manageable with training and available tools such as Active Directory. While deployment duration varies, ranging from a week to several months, users successfully implemented the system with varying levels of external support. Maintenance is straightforward with effective alert integration.

Datto Remote Monitoring and Management is scalable. Organizations of various sizes, from small offices with a few users to large enterprises with over a thousand, find it effective. Users manage up to several hundred devices seamlessly, and scalability meets any increase in organizational needs. Although configuration and integration may require effort, the system is noted for handling growth efficiently. Users express confidence in its ability to adapt to different environments and workloads.

Users note that Datto Remote Monitoring and Management is reasonably stable with minor quirks. Reliability matches other cloud-based options, though it can crash, requiring a reinstall. Information display is limited to one page at a time. Bugs exist, necessitating user diligence. Some find it less responsive than on-premise systems, but reports of stability vary. Datto proves functional yet sometimes needs extra management due to typical cloud limitations.