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Azure Bastion vs Datto Remote Monitoring and Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure Bastion
Ranking in Remote Monitoring and Management (RMM)
6th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
Network Monitoring Software (24th), Microsoft Security Suite (19th)
Datto Remote Monitoring and...
Ranking in Remote Monitoring and Management (RMM)
5th
Average Rating
8.0
Reviews Sentiment
5.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Azure Bastion is 1.1%, down from 2.0% compared to the previous year. The mindshare of Datto Remote Monitoring and Management is 11.9%, up from 7.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM) Market Share Distribution
ProductMarket Share (%)
Datto Remote Monitoring and Management11.9%
Azure Bastion1.1%
Other87.0%
Remote Monitoring and Management (RMM)
 

Featured Reviews

Aladin Steiner - PeerSpot reviewer
Has good scalability and provides secure access to the virtual machines
The product improved the security posture of our organization. We don’t have open ports and connect them to servers using it. We can carry out two-factor authentication to protect the devices with conditional access features. It would be nice to have a feature to copy and paste the files into servers. I rate the product a nine out of ten.
Dario Caraponale - PeerSpot reviewer
It's very easy to implement and create policies
Implementation for our first customer took about a week. The console is cloud-based, while we install agents on customer desktops and laptops, both on-premises and remote. Maintenance seems quite easy so far. I can set up alerts for anything happening in the tool, so my technical staff don't need to monitor the console constantly.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The interface is available in the edit portal."
"Azure Bastion makes it easy to provide quick virtual machine access to our customers."
"The connection to virtual machines is very useful."
"As an Azure consultant, for me, it is the best way to give the administrator access as you can manage the permission - including who can access Bastion."
"The solution's most valuable feature is that it is easy to use...It is modernized, so I can create complex infrastructures."
"Overall, I had a very positive experience."
"The most significant advantage lies in its runbook features, particularly beneficial for our infrastructure team."
"It provides all the security to us. Without getting on the internet, we can access our servers. We can access our desktop through our web browser. We don't need to run the mstsc command and login to the VM. All those things are not required."
"The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage."
"I also like how Datto integrates seamlessly with the Autotask ticketing system."
"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."
"AEM support is great for Macs."
"It has a single pane of glass, and it integrates well with other software."
"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."
"Even when the connection to the server is lost, the monitoring continues without interruption."
"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."
 

Cons

"Speaking of AI, having Microsoft Copilot in Azure Bastion would be good."
"While general support is valuable, having a detailed breakdown of the specific issues would contribute to a more streamlined and efficient resolution process."
"There are some challenges because Bastion is more compatible with Edge but not with the other browsers. As an organization, it doesn't make sense that we have to use only Edge. We should be able to access Bastion over Chrome, Mozilla, or Opera. It should be our choice."
"You are charged for retrieving your own data."
"Currently, Azure Bastion does not allow for direct data transfer between desktops. A storage solution must be created to transfer data, and this requires additional permissions like ACL or NFS."
"We are not able to copy and paste files directly into the server over the patch host. We have to transfer files over to Azure Storage."
"The solution breaks down sometimes."
"Azure Bastion does its job. However, it would be nice to have the capability to cut and paste across desktops, similar to old-fashioned Remote Desktop emulation."
"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."
"Be prepared to spend a lot of time on conversions if you have a lot of clients."
"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."
"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."
"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."
"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."
"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."
"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."
 

Pricing and Cost Advice

"Azure Bastion's pricing is good."
"It does not save money for us."
"The tool is cheaply priced. I would say that the product is free to use."
"The pricing is a lower decision point than high-quality security for our organization. Better security comes at a cost, but it's worth it, and that's what we tell our customers."
"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."
"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."
"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."
"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."
"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."
"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Comms Service Provider
9%
Government
8%
Manufacturing Company
8%
Performing Arts
14%
Wholesaler/Distributor
9%
Computer Software Company
7%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise6
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise2
 

Questions from the Community

What do you like most about Azure Bastion?
Azure Bastion makes it easy to provide quick virtual machine access to our customers.
What is your experience regarding pricing and costs for Azure Bastion?
Microsoft's pricing is on the higher side and could be more competitive. Startups and small organizations often prefer AWS ( /products/amazon-aws-reviews ) or GCP due to their lower costs, while la...
What needs improvement with Azure Bastion?
Azure Bastion does its job. However, it would be nice to have the capability to cut and paste across desktops, similar to old-fashioned Remote ( /products/remote-reviews ) Desktop emulation. I am u...
What needs improvement with Datto Remote Monitoring and Management?
We would like the ability to be able to mass push scripts and programs to several computers when we need to install things, versus doing it one by one, as an improvement for Datto Remote Monitoring...
What advice do you have for others considering Datto Remote Monitoring and Management?
I gave Datto Remote Monitoring and Management a rating of 10 out of 10 because it is smooth, easy to connect, and use. My advice to others looking into using Datto Remote Monitoring and Management ...
What is your experience regarding pricing and costs for Datto Remote Monitoring and Management?
My experience with pricing, setup cost, and licensing for Datto Remote Monitoring and Management is that it is smooth and simple.
 

Also Known As

No data available
Autotask EM, Autotask Endpoint Management, Datto RMM
 

Overview

 

Sample Customers

Information Not Available
Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru
Find out what your peers are saying about Azure Bastion vs. Datto Remote Monitoring and Management and other solutions. Updated: July 2025.
867,370 professionals have used our research since 2012.