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BackupAssist Reviews

Vendor: BackupAssist
4.4 out of 5
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What is BackupAssist?

BackupAssist is a comprehensive backup and recovery software designed for small and medium-sized businesses. It offers a wide range of features to ensure data protection and minimize downtime in case of system failures or disasters. With BackupAssist, users can easily create and manage backups for their critical data, applications, and systems.

One of the key features of BackupAssist is its support for multiple backup types, including full, incremental, and differential backups. This flexibility allows users to choose the backup strategy that best suits their needs and optimize storage space and backup time. Additionally, BackupAssist supports both local and remote backups, enabling users to store their backups on external drives, network shares, or cloud storage services.

BackupAssist also provides advanced features for application-specific backups, such as Microsoft Exchange, SQL Server, and Hyper-V. These features ensure that critical business applications are backed up correctly and can be quickly restored in case of data loss or system failures. Moreover, BackupAssist offers granular recovery options, allowing users to restore individual files, folders, or even specific application items.

To further enhance data protection, BackupAssist includes features like encryption, compression, and verification. Encryption ensures that backups are securely stored and can only be accessed by authorized users. Compression reduces the backup size, optimizing storage space and reducing backup time. Verification checks the integrity of backups, ensuring that they can be successfully restored when needed.

BackupAssist also offers a range of disaster recovery options, including bare-metal recovery and virtual machine backups. Bare-metal recovery allows users to restore their entire system to new or existing hardware, minimizing downtime in case of hardware failures or system crashes. Virtual machine backups enable users to protect their virtualized environments, ensuring business continuity in virtualized infrastructures.

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BackupAssist is the #13 ranked solution in top MSP Backup solutions and #69 ranked solution in best Backup and Recovery Software. PeerSpot users give BackupAssist an average rating of 8.8 out of 10. BackupAssist is most commonly compared to Veeam Data Platform: BackupAssist vs Veeam Data Platform.
Buyer's Guide
BackupAssist
September 2025
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Helped 867,370 peers since 2012

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BackupAssist mindshare

Product category:
Backup and Recovery
As of September 2025, the mindshare of BackupAssist in the Backup and Recovery category stands at 0.4%, up from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Backup and Recovery Market Share Distribution
ProductMarket Share (%)
BackupAssist0.4%
Veeam Data Platform11.9%
Commvault Cloud6.1%
Other81.6%
Backup and Recovery

PeerResearch reports based on BackupAssist reviews

TypeTitleDate
CategoryBackup and RecoverySep 15, 2025Download
ProductReviews, tips, and advice from real usersSep 15, 2025Download
ComparisonBackupAssist vs Veeam Data PlatformSep 15, 2025Download
ComparisonBackupAssist vs HPE Zerto SoftwareSep 15, 2025Download
ComparisonBackupAssist vs Commvault CloudSep 15, 2025Download
Suggested products
TitleRatingMindshareRecommending
Veeam Data Platform4.311.9%94%429 interviewsAdd to research
Acronis Cyber Protect4.13.5%86%122 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

The most valuable features of BackupAssist, are its reliability, ease of use, and ease of recovery. 

Users appreciate that it continues to back up unless there is a major change and that it can handle power issues in the server room. Ransomware checks are also highly valued. 

Users find the configuration process simple and appreciate the ability to back up local drives to a network drive or a cloud service like Amazon Web Services or Wasabi. 

The fact that BackupAssist releases updates and new features regularly is seen as a positive aspect, as it shows that the company is evolving and not stagnant.

  • "I get my reports. It is generally very reliable. Unless there is a major change, it doesn't stop backing up. I've got my server room set up with everything connected to the same power, and I never have power issues or failures of backups because a sub-site has gone off."
  • "The most valuable features of BackupAssist are ease of use, configure is simple, and more importantly, ease of recovery. If you needed to do a complete system recovery or another recovery it is straightforward."
  • "I have found that the backups are usually very successful."

Room for Improvement

A lack of support and the need for a physical backup solution are areas the solution could be improved. For some, the backups stopped working after an update. 

  • "It stopped doing my backups after I did the last update on it."
  • "Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."
  • "Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."

ROI

The ROI from BackupAssist was highly satisfactory. It provided significant cost savings and improved efficiency in users' backup processes. The software's ease of use and reliability were praised by users. 

Pricing

The pricing for BackupAssist is on a yearly basis and is considered reasonable. There are also add-on options available for purchase. The cost of support is simple and reasonable.

  • "It's on a yearly basis, but I'm not the one who does the licensing on that. I don't have any figures, but it's on a yearly basis, and I believe it's reasonable."
  • "The cost of the solution is reasonable and there are add-on options that can be purchased. I have used other solutions that are a lot more expensive that are not as good. The ability to get support is very simple and very reasonable from a cost standpoint."
  • "The product pricing here in Zimbabwe is good, I cannot complain."

Popular Use Cases

The primary use case of BackupAssist is to back up servers, including Hyper-V services, Exchange, Active Directory, database servers, and payroll systems. It also allows for backing up network drives and office computers.

Service and Support

The customer service and support of BackupAssist is highly praised for their willingness and ability to provide assistance. They are knowledgeable and can help with setting up the backup correctly to prevent any future surprises. 

Deployment

The deployment and setup of BackupAssist took a couple of days. Users who have extensive experience in IT found the process straightforward. 

Scalability

The solution is capable of handling large applications.

Stability

Users had a minor issue with the solution after an update but were able to resolve it by restarting the services. Overall, many find BackupAssist to be a highly stable product that is great at data recovery. 

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our BackupAssist Buyer's Guide for additional reliable information.

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BackupAssist customers

Monash University, NASA, NYU, Pfizer, RAF Association, Rockwell Colins, University of Arizona, US Department of State, Volvo

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Product Categories

Product Categories
Backup and Recovery
MSP Backup

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BackupAssist Reviews Summary
Author infoRatingReview Summary
Director at Gemini Systems4.5No summary available
Tech Doctor at a recruiting/HR firm with 11-50 employees5.0No summary available
Director at Gemini Systems4.5No summary available
Managing Director at KRsolns LTD4.0No summary available
Director at Gemini Systems4.0No summary available