User Reviews of ServiceNow Customer Service Management
Updated October 2026
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ServiceNow Customer Service Management review
BasilJiji
System engineer at a retailer with 10,001+ employees
Structured ticket workflows have improved resolution speed and have supported...
ServiceNow Customer Service Management is offering very good things, but I felt improvements to our process would allow us to depend on this tool in many other ways. Regarding the interface, currently the user who creates the ticket has a very limited interface with only the options for creating a ticket and providing details, while the...
ServiceNow Customer Service Management review
Software Engineer at a tech vendor with 10,001+ employees
Centralized client portal has improved case tracking and now streamlines customer...
The best features ServiceNow Customer Service Management offers are a platform to manage all our clients at one place. Having all our clients in one place helps us to make things faster and easier to track as well. We can see all our clients in one place and then we can manage what all clients are raising queries or issues about the...
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