GoodAccess Reviews

Name: GoodAccess
Brand: GoodAccess
Rating: 4.7 (20 reviews)

4.7 out of 5

20 reviews
96% willing to recommend

What is GoodAccess?

GoodAccess is a cybersecurity platform designed for medium-sized enterprises to implement Zero Trust Architecture efficiently, offering a rapid, hardware-free deployment that integrates smoothly with existing infrastructures.

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GoodAccess is the #5 ranked solution in top Web Security Gateways, #5 ranked solution in top ZTNA solutions, and #8 ranked solution in top Enterprise Infrastructure VPN solutions. PeerSpot users give GoodAccess an average rating of 9.4 out of 10. GoodAccess is most commonly compared to Check Point Harmony SASE (formerly Perimeter 81): GoodAccess vs Check Point Harmony SASE (formerly Perimeter 81).

Helped 865,384 peers since 2012

Featured GoodAccess reviews

Itai Rieur

Email Marketing Manager at eTeacher

The best aspects of GoodAccess include: 1. Support system (available 24/7, quick to respond, and highly knowledgeable). GoodAccess offers a very available professional support service - it can be via chat service, email, or phone. The relevant representative was very professional, and responsive questions were answered in a prompt manner. 2. Stable service. Since we rely daily on a VPN to connect with multiple connections, VPN stability is crucial to us. in that sense, GoodAccess never fails. In the two or more years we have been using this service, there have been only one or two downtimes. each for 20 minutes or less. That's impressive.

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Bruce Fritzen

IT Systems Manager at WCNY

Simplicity and stability are great. We have had zero downtime impact from system updates/upgrades on the provider side while providing a simple and functional tunneling VPN solution for our remote and hybrid workers. As the admin, I particularly enjoy the simplicity of the GUI for the end users, as this sets a very low bar for understanding proper usage, which makes end-user training and support very easy, and remote troubleshooting about as simple as possible (being able to walk a panicked executive through connecting on the app they forgot was installed on their travel laptop at an airport at 4 AM was easy enough I could literally do it while still over half asleep).

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Phil O.

Partner & Digital Lead at Sticky

While there's much to laud about GoodAccess, there's room for improvement. Their recent revision in pricing was a jolt. Though any business understands the need for periodic pricing evaluations, a clearer communication strategy and more gradual changes might have been more palatable for long-term clients like us. While they have been flexible and receptive to feedback, more proactive and accommodating engagement before implementing major pricing changes would be appreciated. Establishing a clearer feedback loop and consultation mechanism in advance can help bridge this gap in the future.

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GoodAccess mindshare

Product category:

As of August 2025, the mindshare of GoodAccess in the Enterprise Infrastructure VPN category stands at 0.2%, up from 0.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Infrastructure VPN

PeerResearch reports based on GoodAccess reviews

Type	Title	Date
Category	Enterprise Infrastructure VPN	Aug 20, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 20, 2025	Download
Comparison	GoodAccess vs Fortinet FortiClient	Aug 20, 2025	Download
Comparison	GoodAccess vs OpenVPN Access Server Enterprise	Aug 20, 2025	Download
Comparison	GoodAccess vs Cisco Secure Client (including AnyConnect)	Aug 20, 2025	Download

Title	Rating	Mindshare	Recommending
Check Point Harmony SASE (formerly Perimeter 81)	4.4	2.3%	98%	61 interviews Add to research
Twingate	4.0	2.9%	100%	1 interview Add to research

Valuable Features

Key features of GoodAccess include point-to-point security, Cloud Connector linking private cloud networks to the Gateway, static IP, threat blocking, speed similar to non-VPN networks, simple interface, in-depth usage reports, robust security, geo-restriction bypass, router compatibility, global host spread, and reliability. It also offers easy user management, Microsoft SSO, MFA, access control, granular permissions, minimal latency, 24/7 customer support, and cost-effectiveness.

"The speed of the connections is excellent. We have two gateways set up, one for the East Coast US and one for West Coast. Both have excellent speed and the GoodAccess team allowed us to test several gateways to determine which worked best for us prior to locking in the gateways."
"No extra hardware is needed, and it is very easy to set up"
"GoodAccess offers a very available professional support service - it can be via chat service, email, or phone."

Room for Improvement

Improvement areas for GoodAccess include enhancing the user interface, providing detailed threat and traffic information, optimizing pricing and seat flexibility, expanding server coverage, integrating advanced security features like multi-factor authentication, improving log retention, addressing connectivity issues, and extending customer support hours. Including the WireGuard protocol and addressing bugs in the app would also benefit users. Organizations require scalability in pricing models and better app compatibility across operating systems.

"We are having a problem with accessing Microsoft Copilot while connected. GoodAccess is working on the issue, but fixing this will be a help to us. There is nothing else at the moment that we need to have improved for our usage."
"For small organizations, it works great. However, the larger the organization, the more scalable the pricing model, the better, since gateways can be very expensive if an organization needs multiple gateways."
"They need to provide a more comprehensive app that shows more data that appears on the GoodAccess site."

ROI

Users of GoodAccess reported strong returns-on-investment, with many observing significant benefits within a few months to a year. Several reported full returns within two months, while smaller startups saw returns in around six months. For some IT development efforts, exact returns were challenging to determine. Some users mentioned a neutral impact due to their operational requirements. Despite higher costs, the reliability and focus on essential tasks justified their investment.

Pricing

GoodAccess is perceived as having substantial costs, but this is justified by its ease of use and security benefits. Users advise purchasing licenses based on concurrent users rather than team size and starting with essential packages. Pricing is competitive, and annual billing should be monitored for increments. Setup is low-cost and straightforward, with support available for customization. Non-profit organizations appreciate its scalable licensing. It's recommended to test with a trial and consult GoodAccess's team directly.

Popular Use Cases

Companies use GoodAccess primarily to establish secure, reliable point-to-point connections between technical teams and remote infrastructure, manage distributed networks, facilitate seamless remote work, access cloud environments, provide static IP addresses, and enhance security with dual-factor authentication and threat protection. It helps globally distributed teams collaborate effectively, ensures compliance with location-specific IP restrictions, and supports video conferencing and geolocation-specific tasks with minimal speed disruption.

Service and Support

GoodAccess customer service and support are praised for being responsive, 24/7, and quick to resolve issues. Users appreciate prompt and helpful responses, friendly communication, and flexibility. While some mention minor delays, most find the assistance satisfactory and effective. Email notifications about usage and updates enhance the experience. Availability is sometimes limited, but overall, support is seen as excellent and highly effective in addressing concerns.

Deployment

The initial setup of GoodAccess is very straightforward and easy. Most users found the process simple, even configuring routers with provided example scripts. Some users needed to determine configurations with standard OpenVPN files. The admin console is user-friendly, and new user emails guide account setup. The process does not require user login during installation, and assistance was provided for specific setups like Microsoft SSO. Users found it manageable without external help and appreciated the minimal maintenance required.

Scalability

GoodAccess offers exceptional scalability, allowing teams to easily adjust in size. Organizations appreciate its simplicity and the ability to increase or decrease user connections promptly. Scalability is dependable, with many sites connected and plans for further expansion. Licensing adjustments are quick, and customer support is responsive. Users find it suitable for various scenarios with numerous features, though some indicate a need for improved bandwidth. Generally, GoodAccess is well-regarded for its scalable capabilities.

Stability

GoodAccess has been described as very stable with minimal issues. Users have reported almost zero outages, and any that occurred were resolved quickly. The uptime is consistently high, with no significant downtime or disconnects over extended periods. Stability has been highlighted as excellent, fantastic, and dependable. Many users have experienced reliable performance with frequent updates, ensuring robust connectivity and very few instances of degraded connections or service interruptions.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our GoodAccess Buyer's Guide for additional reliable information.

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Learn more about GoodAccess

GoodAccess provides organizations a powerful means to secure their networks through a scalable zero-trust cybersecurity platform. It supports remote and hybrid work environments by protecting critical assets and enabling seamless connectivity. This platform ensures robust security, facilitating compliance with the latest standards while integrating with SaaS and legacy systems. Businesses with 50 to 5000 employees across several industries benefit from its advanced capabilities, which include device security, multi-factor authentication, and identity-based access control.

What are the key features of GoodAccess?

Remote Access and BYOD: Ensures device security through inventory checks.
Multi-factor Authentication: Provides unified MFA for all critical systems.
Identity-Based Access Control: Enables zero-trust access control by identity.
Network Encryption and Segmentation: Reduces attack surface via granular segmentation.
Full Control and Visibility: Integrates with SIEM for comprehensive security logs.

What benefits and ROI should users look for?

Easy Integration: Seamless with existing systems, enhancing operational efficiency.
Rapid Deployment: Quickly deploys, improving time to protection.
Improved Security: Superior security with high-speed, flexible remote access.
Cost-Effectiveness: Provides robust protection at a manageable cost.
Comprehensive Support: Reliable service supporting diverse environments.

GoodAccess is widely implemented across industries needing secure, adaptable connectivity. It is ideal for sectors prioritizing remote and hybrid workforces, like tech and professional services, ensuring seamless access and compliance with complex regulatory requirements. Companies benefit from its application in controlling geolocation requirements, facilitating secure video conferencing, and ensuring high-speed access regardless of location.