

GoodAccess and Cisco Secure Client are two contenders in the secure remote access market. Users are happier with the pricing and support of GoodAccess, but Cisco Secure Client's superior features make it a more desirable product despite its higher cost.
Features: GoodAccess is praised for its straightforward setup and configuration. It offers an intuitive user interface, cost-effective security solutions, and essential remote access features. Cisco Secure Client provides advanced security features, comprehensive encryption, and extensive configuration options valued by users.
Room for Improvement: Users mention that GoodAccess could benefit from more advanced customization options, better integration with third-party applications, and enhanced performance metrics. Cisco Secure Client users feel that the product could improve in terms of performance speed, addressing occasional connectivity issues, and simplifying its complex interface.
Ease of Deployment and Customer Service: GoodAccess is noted for its intuitive and quick deployment, paired with responsive customer support. Cisco Secure Client, while offering more complex features, also results in a more complicated deployment requiring more extensive support. GoodAccess provides a smoother initial setup but Cisco offers comprehensive support for its elaborate system.
Pricing and ROI: GoodAccess is seen as cost-effective with a quicker ROI due to lower setup costs. Cisco Secure Client, while more expensive, delivers long-term value that justifies the price according to users. The choice comes down to immediate cost benefits versus long-term investment.
With Cisco Secure Network Analytics implemented, we have achieved collaboration as an IT support team where we reached out to network-related members to understand how they work on Cisco Secure Network Analytics-related issues.
Cisco offers very high-quality customer service.
Over the years, there's been a decline in the quality, mainly in areas such as the experience level of support engineers and the time taken to address and escalate issues.
Cisco Technical Support is very good, very friendly, and helpful.
A smaller firewall can handle fewer sessions, while a larger one can handle tens of thousands of sessions.
The scalability of Cisco Secure Client depends on the hardware I choose.
Regarding scalability, Cisco Secure Client (including AnyConnect) rates as excellent because we can scale out by simply buying more licenses from the vendor.
Regarding the performance of Cisco Secure Client (including AnyConnect), I have not seen any issues because performance-wise it functions properly.
The stability is really good, and I would rate it up to nine.
I would rate the stability ten out of ten.
I am using Intune for deployments, and it's not easy to create an automated deployment where users do not need to register server addresses.
There is room for improvement in terms of endpoint security and cloud integration, which were lacking long ago.
The various licensing options make it challenging to manage, and the cost is a significant issue for customers.
I would like to see more options and more granular controls for users who know what they are doing as an administrator.
Palo Alto and Fortinet provide free VPN connections, but Cisco Secure Client (including AnyConnect) requires a license purchase.
I perceive the pricing to be a seven, however, I have perpetual licenses.
The pricing seems to align equally with other competitors like Palo Alto during a competitive situation.
Cisco Secure Network Analytics filled the gap between the monitoring and management side, allowing us to check end user activity clearly from the Cisco Secure Network Analytics console.
Additionally, it gives the user flexibility of working from anywhere, which is a major feature we are looking at.
Beneficial for businesses needing secure access outside the office.
GoodAccess has positively impacted my organization as we have fewer IPs to whitelist and limited access for anybody outside of our organization into our internal systems.
| Product | Mindshare (%) |
|---|---|
| Cisco Secure Client (including AnyConnect) | 5.4% |
| GoodAccess | 0.9% |
| Other | 93.7% |

| Company Size | Count |
|---|---|
| Small Business | 28 |
| Midsize Enterprise | 10 |
| Large Enterprise | 49 |
| Company Size | Count |
|---|---|
| Small Business | 21 |
| Midsize Enterprise | 4 |
| Large Enterprise | 1 |
Cisco Secure Client (including AnyConnect) delivers reliable, stable connectivity and seamless integration with Active Directory, ensuring secure remote access through a one-click VPN capability. It's lightweight, user-friendly, and supports major operating systems, enhancing remote work flexibility.
Cisco Secure Client, including AnyConnect, is designed for secure remote connectivity, offering multi-factor authentication, advanced malware protection, and automatic error diagnostics. Compatible with Windows, Mac, and Linux, it provides an intuitive setup and a clean interface. While it excels in ease of use, issues such as the outdated Linux build and the need for modern UI enhancements persist. Users also face connectivity challenges with frequent updates and high prices, alongside the need for better endpoint security and system integration. Popular for remote work, it facilitates secure access to corporate networks, allowing seamless interactions with resources like emails, documents, and applications.
What key features does Cisco Secure Client offer?Cisco Secure Client is widely implemented across industries for secure remote connectivity, especially in sectors requiring constant access to servers, data centers, and research labs. It supports remote work by enabling employees in diverse fields to access internal resources efficiently, maintaining productivity and security.
GoodAccess is a cybersecurity platform enabling medium-sized enterprises to implement Zero Trust Architecture (ZTA) effortlessly, offering protection for remote and hybrid workforces.
GoodAccess empowers enterprises by providing a low-code, hardware-free SASE/SSE platform. It simplifies deploying zero trust architectures quickly, integrating with both modern SaaS applications and legacy systems. This makes it an ideal choice for businesses with 50-5,000 employees, particularly those adopting multi-cloud and SaaS environments. GoodAccess safeguards infrastructures by unifying them under a stringent zero-trust model, utilizing advanced technologies to address major cybersecurity challenges.
What are the key features of GoodAccess?GoodAccess finds application in industries focusing on remote work, particularly those needing secure point-to-point network connections. It serves technical teams seeking to optimize cloud operations, enhance network management, and ensure compliance. The platform is valuable for organizations aiming to support a hybrid workforce and achieve robust endpoint protection.
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