GoodAccess Reviews

We have multiple teams working on cloud environments, we wanted to use a service that has team-based access/permissions and static IP addresses. Working across multiple countries, we needed a VPN that would allow us to share the same public IP address and have a backup option for gateways in case the primary gateway was offline. Speed of access is critical as we work in our development environments using the VPN, developers work on code and deploy changes to our cloud environment. Access to these cloud environments must also use a VPN.

We have been able to use a VPN for cloud access and provide this access to our distributed teams. We also use local gateways as our default and speed of access is critical. 

Security of access is important and controlling users' access is part of the process. We add and remove users when required and maintain the same public IP address has allowed us to restrict access. Bandwidth across all users has never been a problem; we have more than 30 users in a single group and it was not a problem having all users on the same gateway at the same time.

Static IP Addresses with multiple gateway options per team allow us to set up different teams with different network accesses. 

We also can manage the teams using the portal which makes it easy to administer new or departing users. 

Different teams can be set up with different product levels. This has allowed us to reduce costs by only activating the packages needed for certain groups. 

Another important feature is the MFA, which we have activated against all users adding an extra layer of security. Since cloud access is also controlled using the VPN, this is crucial. 

Adding one user at a time to the package as compared to blocks of five would be helpful. Currently, we end up with empty seats on our plans. Also, a user-level package could be nice too as some users need minimal features but some users might need extra ones - like the custom domain blocking. Some default authentication providers could be included in the Essential package to managing users separately from the business domains. That would be helpful - although I understand the business case behind this decision. Since we are in Australia, adding a secondary gateway in Melbourne or Perth would be great. Also, adding one possibly one in New Zealand would be useful. 

I've used the solution for more than two years.

The stability is good. We have suffered degraded connection very rarely.

The scalability is good; we would love to see more gateway locations.

Support was not super fast the one time we had major issues. That said, it was satisfactory as the issue was resolved in less than 24 hours. 

Positive

We did not use a different solution. We needed a service that would provide static IP addresses per team or group of users.

The setup is straightforward and it's easy to get started.

We handled the initial setup in-house.

This is used purely for our IT development efforts and restricting access to some private web services. 

I'd advise users to start with the essential package and upgrade if needed. Also, make sure you start with at least one backup gateway in case the primary gateway has technical issues.

We also evaluated AWS, Surfshark, and Nord.

I have loved the reliability. In over two years of usage, we have faced slowness or service disruption only two or three times. 

We started using GoodAccess during COVID, when our entire workforce started working from home. They were a good price point compared to their competition and one of the only ones that allowed for a small team and use a fixed IP Address. 

During COVID, GoodAccess was a lifesaver for our company and without them, we simply would not have been able to work. The VPN is very simple to set up, using either the GoodAccess application or by exporting OpenVPN configuration files. 

Some of the new features such as threat detection and mapping connections have been amazing and very well done. 

All in all, it is a very good company to use when VPN access is required.

GoodAccess has brought a transformative shift to our organization, notably enhancing collaboration and enabling seamless remote work. With its array of features, our team of ten can securely access internal servers using fixed IP addresses, guaranteeing uninterrupted access to hosted websites, even when working remotely. The proactive threat alerts have significantly bolstered our security framework, shielding us from potential risks and cyber threats.

Furthermore, the real-world location tracking feature has instilled an additional layer of accountability and authenticity in remote work scenarios. The convenience of mobile apps has added an extra dimension to our productivity, permitting flexible work while upholding data security standards.

As a result of this, our organization seamlessly transitioned to a work-from-home model, a crucial adaptation during the challenges posed by the COVID-19 pandemic. 

With GoodAccess, several standout features have proven invaluable. 

The fixed IP feature ensures a secure connection to internal servers, minimizing vulnerabilities. 

Seamless access to hosted websites aids remote teamwork, crucial for dispersed teams. Threat alerts actively safeguard against potentially harmful sites, boosting defense. 

Real-world location tracking adds an extra security layer by confirming user authenticity. 

Connection stats provide insights, optimizing performance during high usage. 

Mobile apps extend access, letting users work on the go securely. These features collectively fortify remote work, enhancing security, productivity, and adaptability.

While GoodAccess offers exceptional benefits, there are areas for improvement. 

The installable app's occasional bugs have caused disruptions for some users, impacting smooth usage. These were resolved though and alternative methods to connect were offered. 

Moreover, the rising price point, albeit slight, has raised concerns among us, affecting the initial confidence in its affordability. This is happening across the industry though, with most VPN services now taking advantage of the amount of home working. Balancing app stability and pricing would enhance the overall value and user experience.

I've used the solution for three years.

The solution is very stable; we have never had an issue with downtime.

You purchase per-user connections, so it is very scalable with the size of a business.

The solution offers very good customer support.

Positive

The solution is very easy to set up.

We implemented the solution with the help of an in-house team.

We witnessed ROI in under two months.

The product's pricing is reasonable and fairly competitive.

We also evaluated NordVPN.

Our IT admin and the whole company use it for geolocation. They need to access different websites located within the US, and outside instructions are barely necessary to share. The whole team almost does not need support, really. Once they log in, they can visit the sites with specific locations to do their daily work. 

This product does not slow down the speed or work tasks for other sites either. Users can rely on the VPN for all their work which is 90% web-based. So far, no big issues have been reported and the integration was easy.

GoodAccess VPN has been a transformative addition to our company, particularly in the realm of online casinos. Its impact on our operations cannot be understated. With the burgeoning online casino industry, security and accessibility are paramount, and GoodAccess has excelled in both areas.

The VPN's robust security features have fortified our sensitive data and customer information. In the world of online casinos, where financial transactions and personal data flow freely, safeguarding against cyber threats is non-negotiable. GoodAccess' encryption and secure tunneling ensure that our users' data remains confidential and protected from potential breaches. This heightened security has boosted our customers' trust in our platform, leading to increased engagement and loyalty.

The most valuable features of GoodAccess VPN are its robust security measures and enhanced accessibility. 

Its encryption safeguards sensitive data vital in the online casino industry, fostering user trust. 

The ability to bypass geo-restrictions ensures global reach and collaborations. 

Additionally, the VPN's role in facilitating remote work has improved internal efficiency. 

However, while its benefits are evident, a holistic security approach is crucial to address potential vulnerabilities. We love to use it.

While GoodAccess VPN offers substantial benefits, there are areas for improvement. 

Enhancing the user interface and experience could make it more intuitive for all users. 

Additionally, expanding server coverage in diverse regions would further enhance accessibility. 

In the next release, incorporating advanced threat detection and prevention mechanisms would elevate its security capabilities. 

Integration with multi-factor authentication could provide an extra layer of protection. 

Continuous updates to address emerging cyber threats and seamless cross-device compatibility would make GoodAccess even more indispensable.

I've used the solution for almost two years.

We've had almost zero issues.

The scalability is great.

We did not previously use a different solution.

Talk to their team directly; they are friendly and great at explaining.

We did look at Nord and Express VPN.

I'd recommend the solution to others.

GoodAccess enables our remote workforce to access databases that are restricted to US IP addresses. This capability not only helps with collaboration with our international staff members but also helps with our overall compliance objectives. 

By using GoodAccess we push all traffic through this platform and this way it stays compliant. GoodAccess not only empowers our global team to contribute and also aids us in maintaining a cohesive and compliant system infrastructure.

It has helped tremendously in cutting down on database complaints associated with non-US IP addresses.

GoodAccess has proven to be an extremely important tool for our company, enhancing our operational efficiency and collaboration amongst our international and outsourced staff. By enabling our distributed team members to access critical resources that were once restricted to US IP addresses, the platform has helped us generate more recruitment volume.

GoodAccess' consolidation of all traffic within our system has simplified our IT security concerns. This has resulted in more efficient data flow, reduced complexities, and enhanced system management. With GoodAccess as a central access point, we've experienced improved resource allocation and a heightened ability to regulate data usage.

We love the simple interface and speed and reliability of the system. The simple interface has dropped most tech challenges we encountered with our other previous systems. We also appreciate that it provides in-depth usage reports that give us prime insights into what our international staff uses the system for.

This has helped with compliance and operational inefficiencies. We are very excited to see what effect any new features will have on our organization. So far nothing but positive things to say.

We would like to see the option to have multiple IP or VPN access servers. It would be nice to be able to toggle between a couple. This would be very helpful because sometimes we have use cases where it would be useful to be able to test websites from different regions. It also allows us to track indirectly amongst team members if they are using different VPN access points.

I also find that it would be useful to see the weekly usage information within the program itself and a dashboard for all usage data.

We have been using GoodAccess for about two years.

The product is very stable and it is constantly being updated.

There is massive scalability here with this software. This is due to the fact that it is very simple and is packaged for simple usage.

Technical support is very responsive.

Positive

No, we did not use a different solution.

The initial setup is very straightforward.

We handled the setup in-house.

We've noted a 100% ROI.

Yes, we looked into NordVPN. GoodAccess had better features from a team perspective.

We needed to find a replacement VPN for our distributed team. We use GoodAccess to simplify our network management needs. By configuring systems within the GoodAccess dashboard, we are able to simplify the deployment of new systems or changes to our current systems. 

We wanted to have the ability to use port forwarding which GoodAccess provides. There were several other features that we did not end up using to their fullest extent due to our needs being different, however, I am sure that the entire application is made with the highest quality and care.

With other VPNs that we have used, the interface was difficult or the VPN did not allow split tunneling or one of the other features that we needed as an organization. We needed to reduce the cost of our VPN solution and simplify the setup of new team members. 

GoodAccess simplified our infrastructure and how we interact with clients. With its feature set, it has also made it easier on the budget too. 

The interface is simple and intuitive to use so setup is also quicker and easier. Overall it has been a good move.

We primarily use GoodAccess as a VPN provider. Over the years since subscribing to GoodAccess though and as they have expanded their feature set, we have implemented a few other features. 

I like the ability to configure the shared system in a central location that I can then open up to specific team members as they need access. Port forwarding has also been a feature that we have used recently to help configure SSH access to internal systems. 

I like the ability to centrally determine access controls with the access control tab in the dashboard.

When we first subscribed to GoodAccess, the cost was per seat, and that worked best for our situation. Many other VPN providers had minimum seat requirements to be able to access specific features. This past year, I did not like having to purchase an upgrade to a plan with a minimum number of seats to get the features we needed. We do not use all of the seats, so it feels like that could be a better experience for the customers. Small businesses sometimes need features in a VPN solution that bigger companies typically use, however, without the number of seats.

I've used the solution for two or more years.

Overall, it has been very dependable. There have been a couple of hiccups in the service. That said, it is good overall.

It has been as scalable as we have needed to both increase or decrease our team size.

We previously used NordLayer VPN.

It has been well worth the investment.

I'd advise other users to get what they need and nothing more.

We evaluated NordVPN, TorGuard VPN Service, Cisco AnyConnect, OpenVPN, Perimeter 81, ExpressVPN, TunnelBear, and PureVPN.

Our main use case for this solution is ensuring a stable internet connection. 

Our applications perform best when connected to the VPN. The static VPN is vital in our security groups, allowing access by whitelisting its IP. In a broader sense, this setup boosts our operational efficiency and ensures a safer environment for our systems and data. 

The VPN's stability and its role in securing our network against threats are crucial within our environment, ensuring optimal performance and a secure pathway for data transmission.

GoodAccess has significantly enhanced our organization by resolving a persistent challenge. Previously, we faced constant struggles adapting to the dynamic IP addresses from our ISP, necessitating frequent modifications in security rules. 

This often led to tool malfunctions due to unstable connections. However, since implementing GoodAccess, these issues have ceased. Its stable connectivity and ability to manage dynamic IPs seamlessly have streamlined our operations. 

Now, we experience fewer disruptions, ensuring our tools remain functional, and security rules stay consistent despite IP changes. As a result, GoodAccess has remarkably improved our efficiency and reliability.

The most valuable features in GoodAccess for us are the static IP, stable agent, Microsoft SSO, MFA, and access control. 

The static IP ensures consistent access, which is crucial for our security setup. The stable, well-built agent guarantees reliable connectivity, reducing downtime. 

Microsoft SSO and MFA enhance security by simplifying login and adding layers of authentication. 

Access control allows us to manage permissions efficiently, ensuring secure and tailored access. 

Overall, these features collectively fortify our network, streamline access, and significantly bolster our organization's security posture.

The product could improve by extending its chat support beyond 8-5 CET, Monday to Friday, to a 24/7 service for better accessibility and immediate assistance. 

Additionally, integrating the WireGuard protocol into the agent and providing a WireGuard tunnel option would enhance the product's versatility and security, meeting the needs of users seeking this specific protocol for improved connectivity and data protection. 

These enhancements would elevate the product's overall appeal and functionality, catering to a wider range of users and their preferences for support availability and advanced security protocols.

I've used the solution for one year and seven months. 

The product doesn't give us issues; it connects quickly and is stable throughout.

The solution is scalable; you can add more licenses as your team increases.

Support is good, and happy to help. The issue is that availability is limited.

Positive

We did not use a different solution previously.

The setup is straightforward; they assisted us with the Microsoft SSO.

We handled the setup in-house and got some help from the support team.

We witnessed an ROI after about three months. It offers good value for money.

The setup is low-cost and easy. They offer a small team licensing package for five people. 

We also evaluated ExpressVPN and NordVPN. 

We use the Virtual Private Network (VPN) for remote work. We have both offices at different locations and also team members working from home. The requirements for security are equal independent of the location. We use Windows, MacOS, and Linux environments. 

GoodAccess replaces an OpenVPN Server solution that we at first had on-premise and that required a location with a public static IP address. We later moved this installation to cloud hosting, but the price and maintenance made us look for a complete service - and GoodAccess was a match.

With this solution, we can focus on what is important, wherever we are.
Earlier, we spent time on maintaining an internal VPN server. The cheapest solution was the on-premise solution with an OpenVPN server, however, our ISP suddenly put a huge price tag for static IP. 

We moved the server to a cloud host yet we spent too much time managing the platform. We also realized that global access could be an issue with a self-hosted VPN server. GoodAccess has this covered as part of their platform, i.e. you can set up multiple VPN entries/proxies in different countries.

The solution has easy-to-use administration and offers an easy implementation. We have users coming and going and GoodAccess makes it simple to manage this. 

Earlier we had very complicated license management since we ditched the open-source version of our OpenVPN server. When users were coming and going we spent a lot of time setting up their profiles again. Also, the installation on the client is much easier with GoodAccess since all users have their own login to the admin web page and can self-service their installation.

The price tier is not suited for small teams. The lowest price tier for teams includes too many features. It would be better to pay for the features you really need.

The features of the platform have changed. Our initial requirement was just a static IP address but over the years we have expanded our use case and now use more features. That said, in the price tier there is included lot of stuff that we find irrelevant. 

Adding a single user to the tier instead would be ideal. Our tier has too many users. Our needs never exceed five active users at the same time.

I've used the solution for three years.

The uptime is really good. There has been no major downtime in three years.

Technical support is very helpful and quick.

Positive

We used a self-hosted OpenVPN server.

We pay more in monetary terms with this solution than before. That said, the fact that it just works and we can focus on the real work we do. That makes the ROI for us.

If you want a solution that just works and you are willing to pay a premium price for it, this is the solution you are looking for.

We evaluated others three years ago. There was a lot of competition at that time.

So far the solution has been good. At this point, we do not bother evaluating other solutions.

In our company, we are developing software solutions for multiple corporations. Some of these corporations are giving access to internal systems using only an approved VPN, and only in the same country as the offices. In this case, these are the requirements we needed from GoodAccess:

1. Static IP

2. In a country that is not a main site (main competitors are not offering IPs from this country)

3. Multiple users connected simultaneously from desktops and mobile devices

4. High availability and high speed

GoodAccess is allowing us to give first-hand support and access to critical client systems, in a secure way.

We have a few employees using GoodAccess VPN and each has their own needs, including different operation systems, different devices (desktop/mobile), and OpenVPN Client installed on a router.

GoodAccess has ready configurations and ready clients to be installed on multiple device types.

The high availability support of GoodAccess is giving us the ability to proxy to raise the quality of service we give to our clients.

There are a few features I found valuable.

First of all, the spread of hosts around the globe is better than the main competitors as they are reaching countries where it's hard to get Static IP from a company providing a whole solution such as GoodAccess.

Second, The onboarding of the console management is very fast. Fortunately what we need is granular permission, based to allow users to have their own credentials and access to our dedicated service, and the weekly report is a huge bonus assisting us in discovering who's not using the tool and giving access to someone else on the team without harming the productivity.

I would like to see more products in the scope of cyber security, antivirus, etc.

There also can be a better view of which type of communication is going through the system.

Another thing that could be good would be to allow us to understand networking risks or alerts if case someone not authorized has access to the system.

Overall, the existing functionality is good, yet always better for each release to use the most updated security measures and utils installed.

I've used the solution for six months.

The stability is good.

The scalability is good.

We had two cases with technical support; both were solved super fast and in near real-time.

Positive

I've never used a different solution.

The ROI is still too early to determine.

I'd advise users to buy the license for the number of concurrent users needed and not by the size of the team.

I also evaluated NordVPN, Express VPN, and CyberGhost.