2018-05-28T09:18:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 0
  • 2

What is your primary use case for ConnectWise Control?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

12
PeerSpot user
12 Answers
MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
Real User
Top 5Leaderboard
2020-11-15T06:19:19Z
Nov 15, 2020

We went full remote after COVID, so all of our employees are off-premises. We use it primarily as a remote deployment, remote connectivity tool for doing troubleshooting with our clients.

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Cobus Burgers - PeerSpot reviewer
Managing Director at NETCB
Real User
2020-06-28T08:50:00Z
Jun 28, 2020

As a company, our clients are sometimes up to 6,000 kilometers away from us. We have customers across the African continent and within South Africa as well. We monitor and provide support services and implementation services to all of our clients and monitor what is happening in their environment. If a client has got an issue, within seconds, we can be onsite virtually to support them.

AH
CTO at Hanatech
Real User
2020-06-25T10:49:21Z
Jun 25, 2020

We have some support contracts with a few companies. We use it for ticketing, for raising issues, or for the escalation of issues that fall off. We also have some third-party software for antivirus capabilities, like Bitdefender, that help us protect our platforms.

Reseller
2018-06-11T06:45:00Z
Jun 11, 2018

The primary use case is to access my devices remotely, since it is simple to use and responds quickly. Four people in my organization will be using this product. We enabled the following extensions: Edit web.config appSettings, edit app.config settings, Guest Session Starter, and Translation Extension Builder. We are primarily using unattended access.

Real User
2018-06-11T06:45:00Z
Jun 11, 2018

Our primary use for the solution is remote support, as it is simple and pretty easy to use. I have enabled the command prompt extension for Windows. I use both the unattended access functionality and the remote support, but mainly primarily just the unattended access.

Robert Shofkom - PeerSpot reviewer
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
Consultant
2018-06-11T06:45:00Z
Jun 11, 2018

We mostly use the unattended access. We only use the on-demand, remote support solution on occasion but it's good to have on the off chance that we're dealing with a customer who is not under contract with our service. We have just three people that use ConnectWise. We're not using any extensions.

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MM
Senior Marketing Analyst at Comcast Cable
Real User
2018-06-04T11:26:00Z
Jun 4, 2018

The primary use case for this solution is remote support. The product is extremely easy to use. I am the only person in my office using it. I have enable all the possible extensions available through ScreenConnect. I use both the unattended access functionality and the remote support functionality.

it_user882726 - PeerSpot reviewer
Owner at a tech services company with 51-200 employees
Real User
2018-06-04T11:26:00Z
Jun 4, 2018

We are using this product as a Managed Services Provider. Two people in our business use this product. We use both the unattended access functionality and remote support. The console is okay at best. The recent redesign has made it slower and basically worthless.

it_user882267 - PeerSpot reviewer
IT Network Specialist at a educational organization
Real User
2018-06-03T09:17:00Z
Jun 3, 2018

Connecting with end users, remotely. There is just one user in my business and I have not enabled any extensions. We just downloaded it and I use the client from my desktop.

Real User
2018-05-28T10:02:00Z
May 28, 2018

Connecting to end-user computers, from a customer standpoint. We have two to three people using it. We primarily use remote support. We don't use the unattended access functionality nor do we have extensions installed.

it_user879279 - PeerSpot reviewer
Dentist at a wellness & fitness company
Real User
2018-05-28T10:00:00Z
May 28, 2018

Both my IT guy and I use it to be able to access any computer remotely. Only the two of us have access to it. We mostly use the remote support.

RH
IT Manager
Real User
2018-05-28T09:18:00Z
May 28, 2018

Remote access to end-points. We don't use the unattended access functionality. We've had two people using it. We did not enable extensions.

Related Questions
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
Sep 23, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 3 answers
MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
Nov 15, 2020
We pay $3,000 USD for the service, yearly upfront. There are no costs in addition to the standard licensing fees.
Vladislavs Dmuhovskis - PeerSpot reviewer
IT System and Network Administrator at a maritime company with 10,001+ employees
Dec 24, 2021
Four years ago, when we bought it, it was the cheaper side and we had a new license and we got good discounts. We might have originally had a 50% discount due to the fact that we had licensing previously. For some products, if you have, for example, a subscription, this license is valid for two years or one year, and then you must pay full price after that. ConnectWise has the benefit of, when renewing a license, getting quite large discounts.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Sep 23, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 5 answers
AH
CTO at Hanatech
Jun 25, 2020
We have some support contracts with a few companies. We use it for ticketing, for raising issues, or for the escalation of issues that fall off. We also have some third-party software for antivirus capabilities, like Bitdefender, that help us protect our platforms.
Cobus Burgers - PeerSpot reviewer
Managing Director at NETCB
Jun 28, 2020
As a company, our clients are sometimes up to 6,000 kilometers away from us. We have customers across the African continent and within South Africa as well. We monitor and provide support services and implementation services to all of our clients and monitor what is happening in their environment. If a client has got an issue, within seconds, we can be onsite virtually to support them.
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