2018-05-28T09:18:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 0
  • 1

What advice do you have for others considering ConnectWise Control?

If you were talking to someone whose organization is considering ConnectWise Control, what would you say?

How would you rate it and why? Any other tips or advice?

11
PeerSpot user
11 Answers
MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
Real User
Top 5Leaderboard
2020-11-15T06:19:19Z
Nov 15, 2020

My advice for anybody who is implementing this product is if they have the ability to bundle it with ConnectWise Automation, to do it from the start. We would really like to implement ConnectWise Automate, but it is probably out of our price range right now. The biggest lesson that I have learned from using this product is that not all remote connectivity software is equal. My team thinks that this product is pretty good. I would rate this solution a nine out of ten.

Search for a product comparison
Cobus Burgers - PeerSpot reviewer
Managing Director at NETCB
Real User
2020-06-28T08:50:00Z
Jun 28, 2020

We're ConnectWise as a customer. We don't have any other business relationship with them. We are always up-to-date with the latest version. It's automatically updated on the system due to the fact that the service is hosted in the cloud even though it's not really a cloud service. We have our own instance, and we are completely in control from a security perspective. One of our biggest requirements was security. Our users need authentication via their user credentials, which we control with our on-premise AI depth services. It's extremely difficult for someone to bypass that security. Even though the service is hosted in the cloud, we have full control over access to that service, unlike TeamViewer, which is purely a cloud-based solution. Any person or company that really wants to have a very efficient and easy to use remote control solution really should evaluate ConnectWise. The solution has a trial period which is valid for 14 days, if I'm not mistaken, and you can test it out for free. Overall. I'd rate the solution nine out of ten.

AH
CTO at Hanatech
Real User
2020-06-25T10:49:21Z
Jun 25, 2020

We use the solution to support our customers. We're an IT support company. I'm not sure which version of the solution we're currently using. I believe it to be the most updated version. I'd rate the solution eight out of ten.

Reseller
2018-06-11T06:45:00Z
Jun 11, 2018

If you use proxies in your environment, then make sure to test out the product beforehand to see whether this product works in your environment.

Real User
2018-06-11T06:45:00Z
Jun 11, 2018

I am overall satisfied with the product. It is a pretty straightforward product, which is easy to use and deploy. I do not have any qualms with it.

Robert Shofkom - PeerSpot reviewer
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
Consultant
2018-06-11T06:45:00Z
Jun 11, 2018

It's very easy to use. I created a YouTube video to show people how to use it and it was relatively quick. In terms of advice, something that helps us is that we build agents by client and we have a secret web page that people can download them from.

Learn what your peers think about ConnectWise Control. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
653,584 professionals have used our research since 2012.
MM
Senior Marketing Analyst at Comcast Cable
Real User
2018-06-04T11:26:00Z
Jun 4, 2018

Just do it. Especially people who are subscribing to LogMeIn or TeamViewer, they are not going to miss anything.

it_user882726 - PeerSpot reviewer
Owner at a tech services company with 51-200 employees
Real User
2018-06-04T11:26:00Z
Jun 4, 2018

If your looking at anything aside from Control, keep looking.

it_user882267 - PeerSpot reviewer
IT Network Specialist at a educational organization
Real User
2018-06-03T09:17:00Z
Jun 3, 2018

Get it. Save time, save mileage. There are no cons, all pros. I don't know how I functioned for that half a year without it.

it_user879279 - PeerSpot reviewer
Dentist at a wellness & fitness company
Real User
2018-05-28T10:00:00Z
May 28, 2018

Once I figured out how it worked, it's not too hard. It's a matter of remembering the numerous steps that are necessary to get into the software, and then to access the particular computer that I'm interested in. My IT guy can do it much faster than I can because I only rarely have to use it.

RH
IT Manager
Real User
2018-05-28T09:18:00Z
May 28, 2018

Try it first before you buy it. It's really all just based on your personal preference. I think that the interface looks good, but someone else might not like the interface. It really just depends on how you like to set up your workflows and whether or not you like the way that they've set it up.

Related Questions
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
Sep 23, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 3 answers
MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
Nov 15, 2020
We pay $3,000 USD for the service, yearly upfront. There are no costs in addition to the standard licensing fees.
Vladislavs Dmuhovskis - PeerSpot reviewer
IT System and Network Administrator at a maritime company with 10,001+ employees
Dec 24, 2021
Four years ago, when we bought it, it was the cheaper side and we had a new license and we got good discounts. We might have originally had a 50% discount due to the fact that we had licensing previously. For some products, if you have, for example, a subscription, this license is valid for two years or one year, and then you must pay full price after that. ConnectWise has the benefit of, when renewing a license, getting quite large discounts.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Sep 23, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 5 answers
AH
CTO at Hanatech
Jun 25, 2020
We have some support contracts with a few companies. We use it for ticketing, for raising issues, or for the escalation of issues that fall off. We also have some third-party software for antivirus capabilities, like Bitdefender, that help us protect our platforms.
Cobus Burgers - PeerSpot reviewer
Managing Director at NETCB
Jun 28, 2020
As a company, our clients are sometimes up to 6,000 kilometers away from us. We have customers across the African continent and within South Africa as well. We monitor and provide support services and implementation services to all of our clients and monitor what is happening in their environment. If a client has got an issue, within seconds, we can be onsite virtually to support them.
Download Free Report
Download our free ConnectWise Control Report and get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
DOWNLOAD NOW
653,584 professionals have used our research since 2012.