Workplace by Facebook and Sendbird compete in communication and collaboration platforms. Workplace gains the upper hand in pricing and support, while Sendbird excels in advanced features, justifying its cost.
Features: Workplace by Facebook provides integrated tools for team collaboration, such as file sharing and project management, alongside a knowledge library for storing and accessing information. Its Facebook-like interface ensures ease of use and familiarity. Sendbird offers customizable chat solutions enabling businesses to integrate communication features into applications, including chat capabilities, file transfers, and extensive real-time messaging options like online statuses and message reactions.
Room for Improvement: Workplace by Facebook faces limitations with API integrations, requiring third-party agreements to connect with legacy systems. It depends on BSPs for API access, complicating integration with modern systems. Sendbird can improve by simplifying its technical involvement in deployment. The reliance on SDK methods can be optimised for quicker integration. Although reliable, enhancing user interface elements could ease the onboarding experience.
Ease of Deployment and Customer Service: Workplace by Facebook ensures a straightforward deployment process and comprehensive support to help businesses start quickly without technical hurdles. Sendbird's deployment may require more technical expertise, but it offers robust customer support to handle any arising challenges.
Pricing and ROI: Workplace by Facebook is priced competitively, offering strong ROI with low setup costs and integration with existing tools, making it cost-effective for businesses seeking collaboration solutions. Sendbird has higher initial costs but provides specialized communication capabilities, offering potentially high ROI for businesses needing custom integration.
| Product | Market Share (%) |
|---|---|
| Sendbird | 0.9% |
| Workplace by Facebook | 2.7% |
| Other | 96.4% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 4 |
Sendbird offers scalable, API-driven chat features tailored for real-time messaging, supporting ease of integration and robust developer tools.
Sendbird is known for its scalability in managing extensive chat groups and API-based operations, complemented by an effective developer portal. It offers real-time messaging with features like file transfer, receipt IDs, typing indicators, and message reactions, all enhancing communication. The platform optimizes reliability through metadata and online/offline messaging capabilities. However, users experience challenges with SDK connection delays, URL thumbnail generation, and message display, particularly during version transitions. Concerns about pricing, support, and documentation quality, as well as the absence of audio/video calls and analytics tools, are mentioned.
What are Sendbird's most noteworthy features?Sendbird is implemented across industries for chat functionality. In travel, it connects users with flight attendants; in business, it facilitates customer interactions. Healthcare utilizes it for patient-doctor consultations. Social media and real-time applications employ it for chats and video calls, optimizing communication in mobile apps and enhancing user and business interactions in salon applications.
Facebook Workplace is a dedicated and secure space for companies to connect, communicate and collaborate. Organizations of all sizes can use familiar Facebook features such as News Feed, groups, messages and events to get things done.
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