Symphony vs Workplace by Facebook comparison

Symphony and Meta are both solutions in the Enterprise Social Software category. Symphony is ranked #7 with an average rating of 7.0, while Meta is ranked #9 with an average rating of 7.8. Symphony holds a 8.2% mindshare in ESS, compared to Meta’s 3.2% mindshare. Additionally, 83% of Symphony users are willing to recommend the solution, compared to 100% of Meta users who would recommend it.

Symphony

Read 5 Symphony reviews

550 Views
399 Comparison Views

83% willing to recommend

Workplace by Facebook

Read 5 Workplace by Facebook reviews

320 Views
235 Comparison Views

100% willing to recommend

Symphony

Workplace by Facebook

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Executive SummaryUpdated on Jan 23, 2025

Workplace by Facebook and Symphony are products competing in the team collaboration and communication sector. Workplace by Facebook has the upper hand with its integration and ease of deployment, whereas Symphony stands out in security features, preferred for industries prioritizing data security.

Features: Workplace by Facebook offers integration with various third-party applications, facilitating collaboration through video calling, news feeds, and group chats. Symphony emphasizes its secure communication platform, featuring encryption and compliance necessary for finance and regulated environments. Symphony also includes a detailed overview of network tasks.

Room for Improvement: Workplace by Facebook could improve API accessibility and integration with legacy systems. Enhancing document management and storage capacities would also benefit users. Symphony could refine user interface customization and streamline setup processes to cater to broader industries. Improving third-party application support could expand its usability.

Ease of Deployment and Customer Service: Workplace by Facebook is recognized for straightforward deployment and a user-friendly interface similar to Facebook, with responsive support. Symphony's setup is more complex due to robust security measures, but it offers dedicated support tailored to institutional clients' needs.

Pricing and ROI: Workplace by Facebook is competitively priced, appealing to various businesses with minimal initial costs. Symphony, despite higher initial costs, is seen as delivering significant ROI for sectors prioritizing secure communication, offset by its compliance and security features.

To learn more, read our detailed Symphony vs. Workplace by Facebook Report (Updated: April 2025).

Buyer's Guide

Symphony vs. Workplace by Facebook

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Symphony

Ranking in Enterprise Social Software

7th

Average Rating

7.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Workplace by Facebook

Ranking in Enterprise Social Software

9th

Average Rating

7.8

Reviews Sentiment

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Enterprise Social Software category, the mindshare of Symphony is 8.2%, up from 5.4% compared to the previous year. The mindshare of Workplace by Facebook is 3.2%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software

Featured Reviews

Nenad Pejcic

Senior Professional Services Engineer at Aspire Technology

Makes tasks like network planning and performance monitoring much easier

I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.

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Aryan Singh1

Product Manager at Infozion

Offers good integration features but needs to offer more flexibility in the language option offered

There are a couple of things that can be improved in the tool. When we are talking about communications, the tool has interoperable cataloging. The only thing that needs a certain level of improvement within Meta is the vernacular, which can be dependent, as we cannot choose the process of communication that is happening in it. After I launch a bot, if I move from one country to another, and if the entire communication is happening in German, while I have just moved from France, and I need to buy a particular choice of vehicle, then I would want the entire communication to happen in my language. What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation. If I want to have a conversation in French, there is a very limited selection. Until and unless a conversation is triggered from a particular language, we do not have the option to choose another language. The tool gives you flexibility in the language, but that is on the business and not on the customer, which sometimes limits the approachability aspect.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."

"The entire product is good."

"The overall functions are good."

"The solution is user-friendly, and it is very good security-wise."

"I found the RAM Commander module in Symphony to be the most valuable."

"The solution is used as a knowledge platform for sharing knowledge and information that everybody can easily access."

"The product was easy to use."

"Storage is the best thing about the solution."

"The tool's integration feature benefited the workflow...it helped centralize communication."

"A full-featured collaboration tool that is as easy to use as Facebook."

Cons

"The solution is very expensive, and its pricing could be improved."

"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."

"The solution needs to improve CI."

"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."

"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."

"The product should allow users to assign tasks and automate processes."

"The implementation could be made easier."

"The conferencing feature does not work well with multiple parties or locations."

"What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation."

"There needs to be a restriction on who can download content."

Pricing and Cost Advice

"Symphony is expensive."

"It's a costly product, but the number of available features justifies it."

"It is fairly an expensive product, but works for us."

"The regular package costs us $4 per user per month."

"The solution seemed expensive to me."

"The cost has become one-tenth of the cost in comparison to the old techniques. As we were able to qualify and nurture these leads, the overall cost of the entire sales process was reduced."

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Top Industries

By visitors reading reviews

Financial Services Firm

64%

Computer Software Company

University

Venture Capital & Private Equity Firm

Financial Services Firm

14%

Computer Software Company

12%

Comms Service Provider

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Symphony?

Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight.

See all answers

What is your experience regarding pricing and costs for Symphony?

Symphony is expensive.

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What needs improvement with Symphony?

The solution needs to improve CI.

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What do you like most about Workplace by Facebook?

The solution is used as a knowledge platform for sharing knowledge and information that everybody can easily access.

See all answers

What needs improvement with Workplace by Facebook?

See all answers

What is your primary use case for Workplace by Facebook?

I use the solution in my company to create chatbots for our clients, like BMW in India. We have been working on WhatsApp chatbots and Facebook marketing, where we have integrated Adobe Marketo for ...

See all answers

Comparisons

Microsoft Teams vs Symphony

Compared 51% of the time

Slack vs Symphony

Compared 30% of the time

Mattermost vs Symphony

Compared 19% of the time

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Yammer vs Workplace by Facebook

Compared 100% of the time

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Product Reports

Buyer's Guide

Enterprise Social Software

April 2025

Download Symphony product report

Buyer's Guide

Enterprise Social Software

April 2025

Download Workplace by Facebook product report

Also Known As

No data available

Facebook Workplace, Facebook at Work

Overview

Symphony’s secure, cloud-based communications service delivers the next wave in organizational productivity where markets and individuals come together to create vibrant communities in which to share content, insights and opinions without compromising on organizational compliance.

Symphony

Facebook Workplace is a dedicated and secure space for companies to connect, communicate and collaborate. Organizations of all sizes can use familiar Facebook features such as News Feed, groups, messages and events to get things done.

Sample Customers

BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase

Royal Bank of Scotland, UST Global, DNB Bank, Smart, IJM Corporation, Telenor Group, Mobilink, Landmark Group, Yes Bank, BrightTALK, Kenshoo, Godrej Consumer Products

Buyer's Guide

Symphony vs. Workplace by Facebook

April 2025

Free Report: Symphony vs. Workplace by Facebook

Find out what your peers are saying about Symphony vs. Workplace by Facebook and other solutions. Updated: April 2025.

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