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HCL Connections vs Workplace by Facebook comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HCL Connections
Ranking in Enterprise Social Software
13th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
55
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (5th)
Workplace by Facebook
Ranking in Enterprise Social Software
7th
Average Rating
7.8
Reviews Sentiment
8.4
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Enterprise Social Software category, the mindshare of HCL Connections is 2.8%, up from 1.4% compared to the previous year. The mindshare of Workplace by Facebook is 2.8%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Workplace by Facebook2.8%
HCL Connections2.8%
Other94.4%
Enterprise Social Software
 

Featured Reviews

Hasnain Zahid - PeerSpot reviewer
Talent acquisition & development specialist at Software Productivity Strategists, Inc. (SPS)
A stable tool useful to manage marketing-related activities
Stability-wise, I rate the solution a nine out of ten. Sometimes, the portal hangs because I find that if I am on a web page, I have to log out, and then I have to log in to the portal again. Since I see that the portal hangs at times, I have to move from one side of the portal to the next, making me feel that some things are scattered in the product. I attended a meeting with IBM recently, and they are improving a few of the things, in my opinion. The concerns that I have related to the product are being improved since I think many other users have reported issues similar to the ones I faced.
Aryan Singh1 - PeerSpot reviewer
Product Manager at Infozion
Offers good integration features but needs to offer more flexibility in the language option offered
There are a couple of things that can be improved in the tool. When we are talking about communications, the tool has interoperable cataloging. The only thing that needs a certain level of improvement within Meta is the vernacular, which can be dependent, as we cannot choose the process of communication that is happening in it. After I launch a bot, if I move from one country to another, and if the entire communication is happening in German, while I have just moved from France, and I need to buy a particular choice of vehicle, then I would want the entire communication to happen in my language. What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation. If I want to have a conversation in French, there is a very limited selection. Until and unless a conversation is triggered from a particular language, we do not have the option to choose another language. The tool gives you flexibility in the language, but that is on the business and not on the customer, which sometimes limits the approachability aspect.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Having all features and tools together in one environment is great and gives the users a lot of possibilities to work in the way that they want to."
"The most valuable features of Connections would be that it opens up communication silos that previously existed in the company, so that people have the opportunity to discover talents and interests in other areas that may not pertain to their normal job function."
"The most valuable features of this solution are that it provides a space for team collaboration, sharing, security, and a standard language within the company."
"Our own ROI was within nine months, and we directly benefited from more knowledge sharing (and avoiding re-inventing the wheel) and shorter meetings."
"For me, the benefit is that I have it on my mobile device, because I work a lot on mobile."
"Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."
"I also know many new collaboration tools, but I can assert that the level of integration among the IBM products is unmatched nowadays."
"This is a great set of tools that is easy to adapt to different teams."
"The solution is used as a knowledge platform for sharing knowledge and information that everybody can easily access."
"A full-featured collaboration tool that is as easy to use as Facebook."
"Storage is the best thing about the solution."
"The biggest lesson we have learned from working with Workplace is that we should have made the change a lot earlier."
"The product was easy to use."
"The tool's integration feature benefited the workflow...it helped centralize communication."
 

Cons

"I understand this is about IBM making money. But I want all the features/capabilities in the base package."
"Technical support is hit-and-miss. In general, the support staff is willing, but there is a large range of capabilities among them, from mediocre to excellent."
"It's a complicated setup, but then again it's built for enterprise and volumes."
"Development of more customized widgets as per the organization’s requirement is one area, which if improved, will attract even those employees who don't use this product often."
"The support is an area where the product can improve...If you are having an issue on a Monday, the support personnel will contact you next Monday."
"We've had a few issues, but overall the stability has been pretty good."
"With the Connections desktop plugin, right now, when we copy files over, we have to do it individually and create our folder structure; we can't just copy our folders over and have them all exist."
"Communities, File sharing and keeping up to date via the Connections activity stream."
"The product should allow users to assign tasks and automate processes."
"The implementation could be made easier."
"There needs to be a restriction on who can download content."
"The conferencing feature does not work well with multiple parties or locations."
"What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation."
 

Pricing and Cost Advice

Information not available
"The cost has become one-tenth of the cost in comparison to the old techniques. As we were able to qualify and nurture these leads, the overall cost of the entire sales process was reduced."
"The solution seemed expensive to me."
"The regular package costs us $4 per user per month."
report
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914,889 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
18%
Construction Company
18%
Manufacturing Company
11%
Performing Arts
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise11
Large Enterprise26
No data available
 

Questions from the Community

What needs improvement with HCL Connections?
The support is an area where the product can improve. My company faces some support-related issues because whenever we create or generate a ticket, it takes two days for the product's support team ...
What is your primary use case for HCL Connections?
I use HCL Connections for marketing purposes. The IBM product in our company already provides us with direct links to the marketing and HR sides.
What needs improvement with Workplace by Facebook?
There are a couple of things that can be improved in the tool. When we are talking about communications, the tool has interoperable cataloging. The only thing that needs a certain level of improvem...
What is your primary use case for Workplace by Facebook?
I use the solution in my company to create chatbots for our clients, like BMW in India. We have been working on WhatsApp chatbots and Facebook marketing, where we have integrated Adobe Marketo for ...
What advice do you have for others considering Workplace by Facebook?
In our company, we integrate with Workplace through Facebook's tools that were provided to us, and it is there that we created a middleware system for communication back and forth. Whatever data we...
 

Also Known As

IBM Connections, Lotus Connections
Facebook Workplace, Facebook at Work
 

Overview

 

Sample Customers

Yamato Financial Co. Ltd., University of Zurich, Gwinnett County Public Schools, Royal Boskalis Westminster N.V., Telus, Rabobank, Christian Brothers Services, Grupo Financiero Banorte, The Loft Group, Dow Water & Process Solutions, JGC Corporation, College of Medicine, Swansea University, solvito GmbH, Loft Group, Hamm-Reno Group GmbH, Geno SA
Royal Bank of Scotland, UST Global, DNB Bank, Smart, IJM Corporation, Telenor Group, Mobilink, Landmark Group, Yes Bank, BrightTALK, Kenshoo, Godrej Consumer Products
Find out what your peers are saying about HCL Connections vs. Workplace by Facebook and other solutions. Updated: September 2026.
914,889 professionals have used our research since 2012.