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LogRhythm SIEM vs Trellix Helix Connect comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.7
LogRhythm SIEM enhances detection, response times, productivity, and security posture, offering cost-effectiveness and resource savings for medium-sized organizations.
Sentiment score
5.2
Trellix Helix enhanced security, reduced costs, increased efficiency, minimized manual work, decreased downtime, and offered deeper security insights.
We have seen a return on investment with Trellix Helix Connect, and we can share relevant metrics as we reduce the MTTD and MTTR and have KPIs indicating our ROI.
Presales Lead at a outsourcing company with 11-50 employees
 

Customer Service

Sentiment score
5.4
LogRhythm SIEM's support excels in expertise and quick resolutions, earning high satisfaction despite occasional delays.
Sentiment score
6.1
Trellix Helix Connect's support is generally responsive but varies in efficiency and access to experts, facing occasional delays.
The technical support is good; we have a separate portal for partners, and since we are paying for the service, they provide a response timeframe based on severity—critical issues are addressed within four hours, medium issues within one day, and non-urgent issues may take a couple of days.
Cyber Security Analyst at Diyar United Company
Customer support is very helpful and effectively solves my problems.
Product Development - Security Solutions Manager at Aplikanusa Lintasarta
The customer support for Trellix Helix Connect is well in Latin America because there are many people in the region, which enhances the experience.
Presales Lead at a outsourcing company with 11-50 employees
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
Senior Value Engineering at a tech vendor with 5,001-10,000 employees
 

Scalability Issues

Sentiment score
7.8
LogRhythm SIEM is highly scalable, easily expands across environments, and integrates well, suitable for medium to large enterprises.
Sentiment score
7.3
Trellix Helix Connect scales well for medium to large enterprises but may be costly for smaller businesses.
LogRhythm SIEM is scalable; it can handle about 200 or 500 devices without much difference.
Cyber Security Analyst at Diyar United Company
The scalability of LogRhythm SIEM is good enough, warranting an eight out of ten rating.
Security Engineer at Granicus Inc.
LogRhythm SIEM is highly scalable as it has modular components allowing me to expand storage, indexing, or other resources as needed.
Product Development - Security Solutions Manager at Aplikanusa Lintasarta
We support the largest companies in the world and can cater to large environments.
Senior Value Engineering at a tech vendor with 5,001-10,000 employees
Trellix Helix Connect's scalability is excellent as the solution has a library to make integrations with other brands.
Presales Lead at a outsourcing company with 11-50 employees
 

Stability Issues

Sentiment score
4.7
LogRhythm SIEM is stable with high uptime, strong support, handling large data, though updates may affect stability.
Sentiment score
7.8
Trellix Helix Connect is highly reliable with minimal downtime and manageable performance tweaks, rated nine to ten by users.
LogRhythm SIEM still needs improvement regarding stability, particularly in environments with heavy data consumption.
Security Engineer at Granicus Inc.
The platform needs regular updates to fix problems encountered with each quarterly patch and version release.
Product Development - Security Solutions Manager at Aplikanusa Lintasarta
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
Senior Value Engineering at a tech vendor with 5,001-10,000 employees
Trellix Helix Connect is very stable, and I have experienced almost no downtime or issues.
Presales Lead at a outsourcing company with 11-50 employees
 

Room For Improvement

LogRhythm SIEM needs improved integration, user interface, automation, scalability, documentation, and compatibility with non-mainstream platforms and Linux.
Trellix Helix Connect needs interface enhancements, better integration, improved dashboards, and refined configuration to elevate user experience.
There is currently no way to determine how much data is being consumed in terms of gigabytes, terabytes, or petabytes from particular devices or environments.
Security Engineer at Granicus Inc.
I have noticed some problems with parsing errors, event mismatches, and data mismatching, so ensuring accurate parsing and continuous improvement according to device updates are my basic expectations as a detection engineer.
Cyber Security Analyst at Diyar United Company
A more user-friendly user interface with drag-and-drop features, similar to key competitors like Splunk, would be beneficial.
Product Development - Security Solutions Manager at Aplikanusa Lintasarta
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
Senior Value Engineering at a tech vendor with 5,001-10,000 employees
The usability of hyperautomation is something to improve in the solution because it is expensive regarding the needed improvements.
Presales Lead at a outsourcing company with 11-50 employees
 

Setup Cost

LogRhythm SIEM is cost-effective for enterprises, offering transparent pricing and flexible licensing, yet incurs higher professional service fees.
Trellix Helix Connect's pricing is competitive yet high, with free use for FireEye users and discounts for bulk purchases.
I find LogRhythm SIEM affordable, as it is a bit less costly than QRadar.
Cyber Security Analyst at Diyar United Company
The license cost is around $10 per MPS.
Product Development - Security Solutions Manager at Aplikanusa Lintasarta
It is not the cheapest, but also not the most expensive solution.
Senior Value Engineering at a tech vendor with 5,001-10,000 employees
 

Valuable Features

LogRhythm SIEM offers advanced threat detection, user-friendly interface, comprehensive log management, and automated alerts for enhanced security efficiency.
Trellix Helix Connect offers seamless integration, AI features, and fast incident response to enhance network security and threat management.
We have enough budget for cloud deployment, but we choose to keep it on-prem to ensure data privacy; cyberattacks are a concern, but data privacy is the foremost priority due to sensitive government information.
Cyber Security Analyst at Diyar United Company
The seamless integration for case management, along with a user-friendly dashboard user interface, makes tasks like threat hunting more efficient.
Product Development - Security Solutions Manager at Aplikanusa Lintasarta
This helps SOC analysts significantly as they can monitor all log sources through a dashboard, quickly identifying which sources haven't reported within their specified timeframes.
Security Engineer at Granicus Inc.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
Senior Value Engineering at a tech vendor with 5,001-10,000 employees
 

Categories and Ranking

LogRhythm SIEM
Ranking in Security Information and Event Management (SIEM)
9th
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
175
Ranking in other categories
Log Management (13th)
Trellix Helix Connect
Ranking in Security Information and Event Management (SIEM)
19th
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
13
Ranking in other categories
Security Incident Response (3rd)
 

Mindshare comparison

As of December 2025, in the Security Information and Event Management (SIEM) category, the mindshare of LogRhythm SIEM is 2.8%, down from 3.3% compared to the previous year. The mindshare of Trellix Helix Connect is 0.9%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM) Market Share Distribution
ProductMarket Share (%)
LogRhythm SIEM2.8%
Trellix Helix Connect0.9%
Other96.3%
Security Information and Event Management (SIEM)
 

Featured Reviews

SK
Cyber Security Analyst at Diyar United Company
Provides strong detection capabilities but requires improvements in parsing and stability
I cannot think of any specific features that LogRhythm SIEM can improve upon since it supports a wide variety of major vendors. However, they need to improve their parsing techniques; the tool should understand various devices and present data in a human-readable format. For example, if a personal Android mobile needs to be integrated, LogRhythm SIEM should be able to parse that data effectively. They also need to improve their database of supported devices to cover smaller vendors alongside the major players, allowing for better global reach and usability. I have noticed some problems with parsing errors, event mismatches, and data mismatching, so ensuring accurate parsing and continuous improvement according to device updates are my basic expectations as a detection engineer.
reviewer2646834 - PeerSpot reviewer
Presales Lead at a outsourcing company with 11-50 employees
Reduces detection and response times through automation and alert correlation
The best features that Trellix Helix Connect offers are SOAR, automation, hyperautomation, and the correlation of alerts and threat intelligence, for example, when the alerts cross through MITRE ATT&CK, which stand out most to me. Out of those features, automation, alert correlation, and threat intelligence have made my work easier and more effective as we integrate many cybersecurity solutions into the XDR and set up the use cases to reduce MTTD and MTTR from days to minutes. I would add that the level of integration with other brands is something that surprises me about the features of Trellix Helix Connect. Trellix Helix Connect has positively impacted my organization as it is the most important tool to provide MDR service to our clients, which has resulted in specific outcomes and improvements.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Government
9%
Manufacturing Company
8%
Financial Services Firm
7%
Comms Service Provider
17%
Computer Software Company
11%
Manufacturing Company
10%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise38
Large Enterprise83
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise7
 

Questions from the Community

What is the difference between log management and SIEM?
Rony, Daniel's answer is right on the money. There are many solutions for each in the market, a lot depends upon your ability to manage such tools and your budget. A small operation may be best s...
What needs improvement with LogRhythm NextGen SIEM?
One major area for improvement in LogRhythm SIEM is the lack of volume measurement capability in terms of storage. There is currently no way to determine how much data is being consumed in terms of...
What do you like most about LogRhythm SIEM?
I find LogRhythm's log management capabilities to be beneficial.
What is your experience regarding pricing and costs for FireEye Helix?
The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.
What needs improvement with FireEye Helix?
To improve Trellix Helix Connect, I think it is possible to enhance the dashboard to share more information about the incidents. For example, if I want to check a MITRE technique, maybe it is neces...
What is your primary use case for FireEye Helix?
My main use case for Trellix Helix Connect is to provide an MDR service to our clients. We use Trellix Helix Connect to correlate the alerts and automate the response most often. For example, we us...
 

Also Known As

LogRhythm NextGen SIEM, LogRhythm, LogRhythm Threat Lifecycle Management, LogRhythm TLM
FireEye Helix, FireEye Threat Analytics
 

Overview

 

Sample Customers

Macy's, NASA, Fujitsu, US Air Force, EY, Abbott, HD Supply, SAB Miller, UCLA, Raytheon, Amtrak, Cargill
Police Bank, Verisk Analytics, Teck Resources
Find out what your peers are saying about LogRhythm SIEM vs. Trellix Helix Connect and other solutions. Updated: December 2025.
879,259 professionals have used our research since 2012.