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Elastic Security vs Trellix Helix Connect comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.9
Elastic Security is cost-effective, offers significant financial benefits, and is community-friendly, though premium support receives some criticism.
Sentiment score
3.6
Trellix Helix enhanced security, reduced costs, increased efficiency, minimized manual work, decreased downtime, and offered deeper security insights.
It does not require hefty security budgets and can be deployed for enterprise security effectively.
 

Customer Service

Sentiment score
6.4
Feedback on Elastic Security support is mixed, with community resources praised but technical support often inconsistent and improved communication needed.
Sentiment score
5.9
Trellix Helix Connect offers efficient support but some users face delays and expertise issues during company restructuring transitions.
Most of the time when my team encounters issues, they receive responses within 24 hours.
Providing necessary assistance efficiently.
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
 

Scalability Issues

Sentiment score
7.3
Elastic Security scales effectively across business sizes, though infrastructure, licensing, and resource management adjustments may be necessary.
Sentiment score
7.0
Trellix Helix Connect excels in scalability for large enterprises but may be cost-prohibitive for smaller businesses.
It allows us to think about specific use cases, such as gathering malicious IPs in a single view and analyzing threats based on geolocation.
We support the largest companies in the world and can cater to large environments.
 

Stability Issues

Sentiment score
7.7
Elastic Security is stable and reliable, but big data challenges require proper configuration for optimal performance and care during upgrades.
Sentiment score
7.7
Trellix Helix Connect is highly stable and reliable, with minor fixable issues, earning near-perfect user ratings.
In terms of stability, I would rate Elastic a solid eight out of ten.
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
 

Room For Improvement

Users seek better authentication, automation, machine learning, intuitive design, scalability, integration, training resources, and pricing transparency in Elastic Security.
Trellix Helix Connect needs better integrations, UI improvements, competitive pricing, more cloud connectors, fewer false positives, and domain distinction.
My security testing team continuously reports vulnerabilities, and we have to fix and update the versions frequently.
CrowdStrike and Defender have more established threat intelligence integration due to having a larger client base.
Elastic Security consumes a lot of resources, requiring a substantial deployment setup.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
 

Setup Cost

Elastic Security offers a competitive pricing model with a free core version, suitable for small to medium enterprises.
Trellix Helix Connect is costly, ideal for large enterprises, free for FireEye users, with mixed expense ratings.
The pricing is reasonable, especially for Small Medium Enterprises (SMEs), making it a viable option for businesses building their security infrastructure.
This is beneficial for SMEs as they do not need extensive budgets for security solutions.
Elastic Security is considered cost-effective, especially at lower EPS levels.
It is not the cheapest, but also not the most expensive solution.
 

Valuable Features

Elastic Security impresses with indexing, visualization, search, AI, scalability, open-source nature, and free, customizable dashboards.
Trellix Helix Connect enhances cybersecurity with seamless API integration, automation, AI analysis, and over 400 customizable connectors.
The platform provides more visibility and requires less effort in monitoring.
Elastic Security is as flexible and configurable as Microsoft Sentinel.
We require rapid processing speed for alerts and event data, and Elastic Security is very efficient at handling this level of data.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
 

Categories and Ranking

Elastic Security
Ranking in Security Information and Event Management (SIEM)
5th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
65
Ranking in other categories
Log Management (10th), Endpoint Detection and Response (EDR) (16th), Security Orchestration Automation and Response (SOAR) (7th), Extended Detection and Response (XDR) (9th)
Trellix Helix Connect
Ranking in Security Information and Event Management (SIEM)
19th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
12
Ranking in other categories
Security Incident Response (5th)
 

Mindshare comparison

As of August 2025, in the Security Information and Event Management (SIEM) category, the mindshare of Elastic Security is 5.3%, down from 8.6% compared to the previous year. The mindshare of Trellix Helix Connect is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM)
 

Featured Reviews

SyedAli17 - PeerSpot reviewer
Centralized monitoring improves security posture through rapid data processing
The processing part of Elastic Security is very interesting for us since we handle almost 7,000 to 8,000 alerts per minute. We require rapid processing speed for alerts and event data, and Elastic Security is very efficient at handling this level of data. Additionally, Elastic Security helps improve the security posture of Pakistan through centralized visibility and real-time processing.
Daniel_Martins - PeerSpot reviewer
Experiencing frequent disconnections and support challenges but benefits from quick implementation and integration capabilities
The timeout of the tenant is an area that needs improvement. When investigating and gathering information from the Helix tenant for extended periods, disconnections occur. This results in lost work and the need to restart investigations due to disconnected sessions. It is problematic when progress is lost and investigations must be restarted, resulting in lost information and significant time wastage. The capability to integrate with other TIPs or cybersecurity intelligence sources could be improved to determine whether IOCs are malicious, similar to Mandiant's functionality. The capacity to reduce false positives needs improvement as we receive many alerts from Helix that turn out to be false positives upon investigation. Enhanced capability in this area would make the system more efficient and easier to use. The dashboards could be improved as customers frequently request real-time SOC dashboard displays for Helix.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Government
10%
Comms Service Provider
8%
Financial Services Firm
7%
Comms Service Provider
18%
Manufacturing Company
13%
Computer Software Company
10%
Financial Services Firm
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Datadog vs ELK: which one is good in terms of performance, cost and efficiency?
With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...
What do you like most about Elastic Security?
Elastic provides the capability to index quickly due to the reverse indexes it offers. This data is crucial as it contains critical information. The reverse index allows fast data indexing because ...
What is your experience regarding pricing and costs for Elastic Security?
I am satisfied with the pricing, setup cost, and licensing cost. It is a pure 10.
What is your experience regarding pricing and costs for FireEye Helix?
The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.
What needs improvement with FireEye Helix?
The timeout of the tenant is an area that needs improvement. When investigating and gathering information from the Helix tenant for extended periods, disconnections occur. This results in lost work...
What is your primary use case for FireEye Helix?
We use Trellix Helix Connect because it is a SaaS solution. I think it has its own infrastructure rather than AWS or another provider. We use the Helix SaaS and a component called Evidence Collecto...
 

Also Known As

Elastic SIEM, ELK Logstash
FireEye Helix, FireEye Threat Analytics
 

Overview

 

Sample Customers

Texas A&M, U.S. Air Force, NuScale Power, Martin's Point Health Care
Police Bank, Verisk Analytics, Teck Resources
Find out what your peers are saying about Elastic Security vs. Trellix Helix Connect and other solutions. Updated: July 2025.
865,295 professionals have used our research since 2012.