

VMware Carbon Black Endpoint and Trellix Helix Connect operate within the advanced security solutions market. VMware Carbon Black Endpoint has an upper hand in customer satisfaction due to its pricing and support. Meanwhile, Trellix Helix Connect stands out for its comprehensive features, justifying its higher cost.
Features: VMware Carbon Black Endpoint is known for its resource efficiency, behavioral monitoring, and dynamic grouping. It excels in timeline capabilities and offers robust threat-hunting abilities. Trellix Helix Connect provides cloud-native automation, advanced threat intelligence, and extensive integration with platforms like Mandiant. It enhances customization and enrichment capabilities, offering significant depth in feature offerings.
Room for Improvement: VMware Carbon Black Endpoint could improve in integration capabilities, on-premise infrastructure, and UI simplification. There's a need for better response to issues and enhanced mobile device support. Trellix Helix Connect could enhance its cloud connectors, integration with third-party tools, and information presentation in dashboards. Both could benefit from more intuitive management features.
Ease of Deployment and Customer Service: VMware Carbon Black Endpoint shows flexibility by offering deployment options in public, private, and hybrid cloud setups as well as on-premises. Trellix Helix Connect is typically deployed in public cloud environments, with limited private cloud support. Customer service for Carbon Black is generally reliable but sometimes delayed in engineering responses. Trellix Helix offers high-level support but may be slow in resolving specific issues.
Pricing and ROI: VMware Carbon Black Endpoint is considered high-priced but offers flexible MSI pricing options that provide good value and substantial ROI, especially in long-term cost savings. Trellix Helix Connect is also seen as competitively priced, though expensive for smaller businesses. However, it offers a reasonable return on investment due to its efficient pricing structure, particularly advantageous for FireEye cloud customers.
We have seen a return on investment with Trellix Helix Connect, and we can share relevant metrics as we reduce the MTTD and MTTR and have KPIs indicating our ROI.
The customer support for Trellix Helix Connect is well in Latin America because there are many people in the region, which enhances the experience.
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
Regarding the technical support of Broadcom, they are responsive and helpful.
We support the largest companies in the world and can cater to large environments.
Trellix Helix Connect's scalability is excellent as the solution has a library to make integrations with other brands.
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
Trellix Helix Connect is very stable, and I have experienced almost no downtime or issues.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
The usability of hyperautomation is something to improve in the solution because it is expensive regarding the needed improvements.
It is not the cheapest, but also not the most expensive solution.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
I assess VMware Carbon Black Endpoint's machine learning capabilities in detecting unknown threats as fantastic.
| Product | Market Share (%) |
|---|---|
| Trellix Helix Connect | 7.4% |
| VMware Carbon Black Endpoint | 4.7% |
| Other | 87.9% |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 31 |
| Midsize Enterprise | 9 |
| Large Enterprise | 31 |
Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.
Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.
What are the key features of Trellix Helix Connect?Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.
VMware Carbon Black Endpoint enhances endpoint security with its robust EDR, threat detection, and live response features. The cloud-based architecture supports remote management and easy setup while behavioral monitoring and dynamic grouping minimize security risks.
VMware Carbon Black Endpoint is designed for those seeking comprehensive endpoint protection. With its cloud-based deployment, organizations experience streamlined remote control and simplified rollout processes. Its behavioral monitoring, incident response capabilities, and firewall integration deliver advanced security measures. Although it addresses many security challenges, areas like manual alert management, on-demand scanning, and integration with systems like AlienVault USM require refinement. Improved UI, EDR components, and flexible pricing models would enhance user satisfaction. On-premise deployment infrastructure and compatibility issues with some operating systems need attention. Enhanced reporting, container security, and multi-tenancy support are also essential for fulfilling industry needs. AI-driven analysis and threat isolation empower companies by fostering proactive management.
What are the key features of VMware Carbon Black Endpoint?
What benefits should users look for when evaluating VMware Carbon Black Endpoint?
VMware Carbon Black Endpoint finds extensive application in industries focused on stringent security requirements. Managed security service providers leverage its capabilities to deliver comprehensive protection to multiple clients worldwide. Organizations use it primarily for antivirus protection and incident management, integrating it with their existing security frameworks to strengthen endpoint visibility and real-time threat prevention. Its advanced detection and application control features make it a preferred choice in industries that prioritize robust security measures. However, it requires improvements in terms of system compatibility and customization flexibility to better serve diverse industry environments.
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