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Cortex XSIAM vs Trellix Helix Connect comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.6
Cortex XSIAM enhances incident management and provides significant financial returns by automating detection and response, reducing staffing needs.
Sentiment score
3.6
Trellix Helix enhanced security, reduced costs, increased efficiency, minimized manual work, decreased downtime, and offered deeper security insights.
 

Customer Service

Sentiment score
5.8
Cortex XSIAM support varies; premium service excels, while non-premium experiences depend on distributor expertise and sometimes face delays.
Sentiment score
5.9
Trellix Helix Connect offers efficient support but some users face delays and expertise issues during company restructuring transitions.
With premium support, core Palo Alto technical experts handle issues directly.
It is ineffective in terms of responding to basic queries and addressing future requirements.
I would rate the support of Palo Alto a nine out of ten.
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
 

Scalability Issues

Sentiment score
6.5
Cortex XSIAM is scalable for various business sizes with cloud-based integration, but lacks on-premises deployment and mixed reviews.
Sentiment score
7.0
Trellix Helix Connect excels in scalability for large enterprises but may be cost-prohibitive for smaller businesses.
Without proper integration, scaling up with more servers is meaningless.
Cortex XSIAM is highly scalable.
We support the largest companies in the world and can cater to large environments.
 

Stability Issues

Sentiment score
7.6
Cortex XSIAM is praised for its stability, rapid issue resolution, and efficient performance despite minor post-update challenges.
Sentiment score
7.7
Trellix Helix Connect is highly stable and reliable, with minor fixable issues, earning near-perfect user ratings.
The product was easy to install and set up and worked right.
Overall, Cortex XSIAM is stable.
It works really nice and performs really efficiently after configuration.
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
 

Room For Improvement

Cortex XSIAM needs improved integration, performance, interface, pricing, support, ASM, AI, onboarding, tagging, and identity management enhancements.
Trellix Helix Connect needs better integrations, UI improvements, competitive pricing, more cloud connectors, fewer false positives, and domain distinction.
Cortex XSIAM is on the expensive side and requires substantial improvement in pricing.
Cortex XSIAM needs improvements in terms of data onboarding, parsers, and third-party integration supports.
In terms of incident response automation, it is quite poor due to the lack of integration with all security tools, making manual intervention necessary.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
 

Setup Cost

Cortex XSIAM is viewed as competitively priced but complex, aligning with market expectations despite some regional variations.
Trellix Helix Connect is costly, ideal for large enterprises, free for FireEye users, with mixed expense ratings.
The product is very expensive.
Cortex XSIAM is pretty expensive, and the licensing process is not very comfortable.
The first impression is that XSIAM would be more expensive than others we tried.
It is not the cheapest, but also not the most expensive solution.
 

Valuable Features

Cortex XSIAM excels in machine learning threat detection, SOAR features, and advanced automation for efficient security management.
Trellix Helix Connect enhances cybersecurity with seamless API integration, automation, AI analysis, and over 400 customizable connectors.
The advanced visualization capabilities of the product are important for understanding security trends in an organization.
Its signature-less subscriptions and robust detection power stand out in improving threat detection.
Cortex XSIAM allows us to onboard almost every device, whether they are on-prem or on SaaS.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
 

Categories and Ranking

Cortex XSIAM
Ranking in Security Information and Event Management (SIEM)
13th
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
15
Ranking in other categories
Identity Threat Detection and Response (ITDR) (5th), AI-Powered Cybersecurity Platforms (7th)
Trellix Helix Connect
Ranking in Security Information and Event Management (SIEM)
18th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
12
Ranking in other categories
Security Incident Response (5th)
 

Mindshare comparison

As of October 2025, in the Security Information and Event Management (SIEM) category, the mindshare of Cortex XSIAM is 3.0%, up from 1.7% compared to the previous year. The mindshare of Trellix Helix Connect is 0.7%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM) Market Share Distribution
ProductMarket Share (%)
Cortex XSIAM3.0%
Trellix Helix Connect0.7%
Other96.3%
Security Information and Event Management (SIEM)
 

Featured Reviews

AKASH MAJUMDER - PeerSpot reviewer
Incident response times have significantly reduced with efficient device integration and log parsing capabilities
Cortex XSIAM needs improvements in terms of data onboarding, parsers, and third-party integration supports. Additionally, a future update request is to enable tagging of endpoints in groups, similar to a feature available in Cortex XDR. The AI analytics need fine-tuning because some use cases are not working from my side.
Daniel_Martins - PeerSpot reviewer
Experiencing frequent disconnections and support challenges but benefits from quick implementation and integration capabilities
The timeout of the tenant is an area that needs improvement. When investigating and gathering information from the Helix tenant for extended periods, disconnections occur. This results in lost work and the need to restart investigations due to disconnected sessions. It is problematic when progress is lost and investigations must be restarted, resulting in lost information and significant time wastage. The capability to integrate with other TIPs or cybersecurity intelligence sources could be improved to determine whether IOCs are malicious, similar to Mandiant's functionality. The capacity to reduce false positives needs improvement as we receive many alerts from Helix that turn out to be false positives upon investigation. Enhanced capability in this area would make the system more efficient and easier to use. The dashboards could be improved as customers frequently request real-time SOC dashboard displays for Helix.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
10%
Financial Services Firm
10%
Government
7%
Comms Service Provider
18%
Manufacturing Company
13%
Computer Software Company
11%
Performing Arts
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise4
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise7
 

Questions from the Community

What do you like most about Cortex XSIAM?
It is an effective solution in terms of performance and functionalities.
What is your experience regarding pricing and costs for Cortex XSIAM?
The cost of Cortex XSIAM in the India market differs from other regions. When considering competition, from a sales perspective, the pricing is acceptable.
What needs improvement with Cortex XSIAM?
Cortex XSIAM is on the expensive side and requires substantial improvement in pricing. There are other features that could be improved, including integration with vendors such as CyberArk. I would ...
What is your experience regarding pricing and costs for FireEye Helix?
The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.
What needs improvement with FireEye Helix?
The timeout of the tenant is an area that needs improvement. When investigating and gathering information from the Helix tenant for extended periods, disconnections occur. This results in lost work...
What is your primary use case for FireEye Helix?
We use Trellix Helix Connect because it is a SaaS solution. I think it has its own infrastructure rather than AWS or another provider. We use the Helix SaaS and a component called Evidence Collecto...
 

Also Known As

No data available
FireEye Helix, FireEye Threat Analytics
 

Overview

 

Sample Customers

Information Not Available
Police Bank, Verisk Analytics, Teck Resources
Find out what your peers are saying about Cortex XSIAM vs. Trellix Helix Connect and other solutions. Updated: September 2025.
869,760 professionals have used our research since 2012.