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TitanHQ SpamTitan Pros

Benjamin Jeffrey - PeerSpot reviewer
Director of IT at M&M Golf Cars
They have something called Pattern Filtering, which has been a godsend... For example, if I don't want any email to ever come through that has the term "hot dog" in it, whether it be in the subject, the title, or anywhere else, I can immediately block such emails, company-wide. That has saved me so much time.
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DM
CEO at EOPEN Solutions Inc.
We have just one place to go and look at things, which makes it a lot easier for us. Our users like the fact that it is granular when they look at it. Some guys are really proficient in certain areas and this lends itself to that, which is good. They can then learn the other parts that they didn't have when we were on other systems. You can just log into the back-end and can see everything or whatever you want to see. If you need to actually go through the email and look for one to release, it is easy to find.
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George Kajaia - PeerSpot reviewer
Head of IT Infrastructure Group, IT Operations Department at a financial services firm with 1,001-5,000 employees
We have a lot less spam going through. Because of this, work hours are not lost searching through all the spam emails to determine which ones are legitimate. This saves our bank clients' time since they are not forced to search their inbox for legitimate emails between spams. Not a lot of spam is going through. I think time is essential and we are gaining a lot of it with this solution since a lot of emails are automatically filtered out.
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Buyer's Guide
TitanHQ SpamTitan
September 2022
Learn what your peers think about TitanHQ SpamTitan. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,184 professionals have used our research since 2012.
Simon Davison - PeerSpot reviewer
Director at Revolution Phones Ltd
If all you have is a solution that looks at every piece of email and applies the same types of rules, you don't get a very smart solution. Whereas, if you can do it per mailbox or per domain, like you can with SpamTitan, that means you are effectively able to configure it almost per-user, which is great.
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AlexWalker - PeerSpot reviewer
Information Technology Manager at Directions Home Loan
SpamTitan learned faster than I thought it was going to, based on other products that I've used. There was a lot more feedback. The other products are based on the users, but this one, with its AI, seems to produce tremendous improvements day-to-day. I told the teams it was going to take two to three weeks but, within a week, we had dropped the amount of spam that was getting through.
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Andrew Dalman - PeerSpot reviewer
President at ActiveCo
Their superior service comes at a very cost-effective price. This is the biggest part that really allows us to remain competitive. Their pricing for us has just been great. They have helped us to be where we need to be. They really do partner with us in that way so we can get more business. They provide the right pricing, which lets us remain competitive.
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John Cole - PeerSpot reviewer
Managing Partner at Mean City Media
The fact that it does exactly what it says on the box is what I find most valuable about SpamTitan. They've reduced our spam by about 99 percent.
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James Martin - PeerSpot reviewer
Director of IT at Southeastern Site Development, Inc.
It's cut down on our amount of spam.
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JT
Network Administrator at a consultancy with 1,001-5,000 employees
SpamTitan is a product that saves us time. The less spam that you have, the more time you have because you're not digging through the mail that hits your inbox.
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Kevin Walgren - PeerSpot reviewer
Technology Lead at LANDFORM PROFESSIONAL SERVICES, LLC
One of the most valuable features is that it's very straightforward. It's a really simple interface. With our previous products, you could spend a week, if not more, training on those products just to figure out the interface. With SpamTitan it took an hour or two or three, tops.
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TitanHQ SpamTitan Cons

Benjamin Jeffrey - PeerSpot reviewer
Director of IT at M&M Golf Cars
If they had a little more documentation explaining how to use regex, or if they could include that inside of the cloud interface so that it generates regex code based on the parameters you input, that would be a lot more useful for people who aren't familiar with coding languages and HTML.
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DM
CEO at EOPEN Solutions Inc.
Sometimes, things can get caught back in spam that you had previously released. Without going in, releasing the whole domain, and opening it up, since you don't want to do that often because the company can get infected as well, I have a couple of things that I previously released show back up again. I don't understand why this is happening, but I would like to know why it happened, e.g., did an algorithm change? It is important to know if I released an email last week why it was caught in spam the following week.
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George Kajaia - PeerSpot reviewer
Head of IT Infrastructure Group, IT Operations Department at a financial services firm with 1,001-5,000 employees
I would like to implement a secondary delivery pool for mass mailings, having an alternate pool for mass mailing lists since there is only a single mail queue with SpamTitan. For example, if 10,000 emails are being sent, then the queue will be large. Unfortunately, without a secondary delivery pool, legitimate emails will wait in the queue to be delivered to my email. Therefore, I would like to have two queues: one for everyday emails and another for mass mailings. Now, I have to decide whether to buy a second SpamTitan license just for this reason because I am very satisfied with the functionality of SpamTitan overall and don't want to use another sender's appliance for this.
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Buyer's Guide
TitanHQ SpamTitan
September 2022
Learn what your peers think about TitanHQ SpamTitan. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,184 professionals have used our research since 2012.
Simon Davison - PeerSpot reviewer
Director at Revolution Phones Ltd
False positives may be an area for improvement. It's very rare that we see false negatives, but false positives might be an area where I, myself, could put some more effort into looking at the settings... Perhaps that's something in the user interface that isn't hugely clear.
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AlexWalker - PeerSpot reviewer
Information Technology Manager at Directions Home Loan
The support hours are tough for U.S.-based companies like ours, because they're in Europe. They did tell me that they're opening a support office in the U.S. There is, currently, some overlap in support, but it's difficult to get real-time support and, a lot of the time, I just need a quick answer.
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Andrew Dalman - PeerSpot reviewer
President at ActiveCo
The overall GUI is utilitarian. It has a spreadsheet feel versus a nice software that is guided. I am sure they're going to improve it over time. It could look a little prettier. It needs some lipstick. They should get rid of unfamiliar words like ham and spam, helping the user to better understand what they are clicking through.
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John Cole - PeerSpot reviewer
Managing Partner at Mean City Media
SpamTitan is not particularly configurable. I basically have to accept their parameters for a lot of things.
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James Martin - PeerSpot reviewer
Director of IT at Southeastern Site Development, Inc.
Sometimes when I'm trying to pull up reports, the speed can suffer.
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JT
Network Administrator at a consultancy with 1,001-5,000 employees
One of the areas that can be improved is the GUI. The product works well but finding things in the interface can sometimes be a bit difficult, just because it's so in-depth and covers a lot.
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Kevin Walgren - PeerSpot reviewer
Technology Lead at LANDFORM PROFESSIONAL SERVICES, LLC
If I had to actually find a negative, it would be the speed. I wish that the interface were faster. We have very fast internet, but there is definitely some sluggishness between pages on the interface. Does that deter me? No. I just wish it were quicker.
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Buyer's Guide
TitanHQ SpamTitan
September 2022
Learn what your peers think about TitanHQ SpamTitan. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,184 professionals have used our research since 2012.