We compared TitanHQ SpamTitan and VirusTotal based on our users' reviews in six categories. We reviewed all of the data and you can find the conclusion below.
Features: TitanHQ SpamTitan provides a robust, layered security system with comprehensive reporting, user-controlled block lists, geo-blocking, and quarantine options. VirusTotal is highly praised for its extensive global malware information database.
Room for Improvement: TitanHQ SpamTitan could improve its false positive rates and the reliability of its Outlook add-on. VirusTotal users want more automation capabilities and improvements in the solution’s look and feel.
Ease of Deployment: Some regarded SpamTitan as easy to set up, but some said it was challenging and frustrating. The setup process for VirusTotal was relatively easy and can be completed in a few days.
Service and Support: SpamTitan customers said TitanHQ’s customer service is prompt, helpful, and exceeded expectations. Users say that VirusTotal’s technical support is satisfactory, but customers would like faster case resolution.
Pricing: Users say SpamTitan is cost-effective and competitively priced. They like the flexible payment options and easy renewal process. VirusTotal is generally considered to be a cost-effective solution.
ROI: SpamTitan users reported multiple benefits, such as reduced costs, enhanced profitability, heightened security, and improved productivity. VirusTotal has a positive ROI.
Comparison Results: SpamTitan is praised for its intuitive user interface, layer-based security, and stellar spam filtering, but users also noted that it has a high false positive rate and would benefit from better user training. VirusTotal is considered a cost-effective solution that's easy to set up. However, some users complained about slow response times from technical support.
"I have found the feature that creates seamless categorization of emails valuable. This is most likely done by having a large database to compare and to identify what are the domains that are currently spammers."
"I like that advanced features such as DKIM signing are integrated into SpamTitan. It works well, and setting up DKIM can be cumbersome for many email servers, particularly with Microsoft Exchange. DKIM signing verifies the sender's authenticity by applying a signature to outgoing emails, and it was straightforward to set up within the solution."
"I've been pretty pleased with technical support. They're pretty responsive. They answer quickly. They come up with solutions really quickly as well."
"The user interface is great. Everything is in the browser; it is easy to set up and there are not a lot of tabs."
"I had server issues but I still needed to be able to look at what emails I would have received if my email server had been working correctly. SpamTitan has a reporting functionality that showed me what emails would have been sent. I could actually see the content of those emails."
"SpamTitan has made it easier to manage spam. When other solutions I've used quarantined something, an admin had to manually find and release it. With SpamTitan, the end-user can monitor it themselves and release their own quarantined items. It's faster and less work."
"It is a very easy product to use. There is one interface that services all our clients' health. Once learning the interface, we don't have to learn another one for each client. It is the same interface, which is valuable. Therefore, we find the single interface the most valuable since I have a very small team. I don't have one or two people dedicated to just SpamTitan. We all need to learn the interface and be fluent in it. So, having a unified single interface is a big deal for us. I don't have to teach my people five different interfaces in order to be managing a product. They use one interface for all our clients. It is a single pane of glass, which is huge for us."
"Its simplicity is most valuable. It does what we ask it to do. The filters work, and we are able to set the levels and give the clients or end-user access to the quarantine through a simple email."
"With VirusTotal, I can check for any hash, malware, file, domain, IP URL, or malicious URL, and Kaspersky stays clean."
"The most valuable feature is the worldwide malware information database."
"The product's GUI, dashboard, and speed could be better."
"The setup was a little difficult, but they did have people who helped me so I eventually got there. They had a change and my IT people had to do some stuff. There was something about pointers. I don't remember the details where we had a little trouble, but they were changing some things around."
"Emails from companies we work with often get flagged, and I have to go in and release them. For example, I made a hotel reservation today from Marriott that got blocked. I'm sure hotels spam people, but I wish there was a way to know that the email was to confirm my reservation and for it to allow that through."
"The user interface of SpamTitan is fair, at best. They're coming out with a new one. The current one is a bit hard to navigate, and that was the biggest part of what made it a steep learning curve. It took three to six months to learn how to find stuff in there."
"One of the areas that can be improved is the GUI. The product works well but finding things in the interface can sometimes be a bit difficult, just because it's so in-depth and covers a lot."
"The documentation for how to configure it could be better. Sometimes, it was confusing. When we were onboarding with them, the documentation was a little bit vague on how to configure the DNS server and our email server."
"They could improve on the color of the interface."
"We are using the data center version with a dedicated server. It would be more user-friendly if SpamTitan were centralized. That is, TitanHQ should have a SaaS model for SpamTitan."
"I would like to see an improved user interface and some automation."
"VirusTotal is hard to understand because you need to know Google Docs to create queries, and it doesn't have documentation for that."
TitanHQ SpamTitan is ranked 4th in Anti-Malware Tools with 76 reviews while VirusTotal is ranked 8th in Anti-Malware Tools with 2 reviews. TitanHQ SpamTitan is rated 9.0, while VirusTotal is rated 9.0. The top reviewer of TitanHQ SpamTitan writes "Has the ability to easily see what was blocked, enabling users to restore emails they were expecting with the click of a button". On the other hand, the top reviewer of VirusTotal writes "A highly stable solution that can be used to manually investigate data leaks, compromised information, and malware". TitanHQ SpamTitan is most compared with Microsoft Defender for Office 365, Barracuda Email Protection, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP) and Sophos Email, whereas VirusTotal is most compared with Cuckoo Sandbox, Microsoft Defender for Endpoint, MetaDefender, ANY.RUN and Recorded Future. See our TitanHQ SpamTitan vs. VirusTotal report.
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