We compared Microsoft Defender for Endpoint and TitanHQ SpamTitan based on users' reviews in six categories. We reviewed all of the data and you can find the conclusion below.
Features: Microsoft Defender for Endpoint excels in file protection, encryption, and ransomware defense. It integrates seamlessly with other Microsoft security products. Users appreciate its user-friendly interface and scalability. TitanHQ SpamTitan provides a robust, layered security system with comprehensive reporting, user-controlled block lists, geo-blocking, and quarantine options.
Room for Improvement: Users say Microsoft Defender for Endpoint should improve its central console and auto-recovery feature. Users also requested better reporting capabilities and integration with third-party platforms. TitanHQ SpamTitan could improve its false positive rates and the reliability of its Outlook add-on.
Service and Support: Microsoft customer service garnered mixed feedback. Some praised the fast response times and expertise of the support engineers, while others were dissatisfied with slow replies and a lack of coordination among the support teams. SpamTitan customers said TitanHQ’s customer service is prompt, helpful, and exceeded expectations.
Ease of Deployment: Microsoft Defender for Endpoint's setup is straightforward, especially when it’s preloaded on Windows 10. While it can be more complex for larger organizations, it is generally considered simple, particularly for smaller companies or those familiar with Microsoft environments. Some regarded SpamTitan as easy to set up, but some said it was challenging and frustrating.
Pricing: Reviewers say Microsoft Defender for Endpoint is fairly priced, noting that it is typically included for free with Windows or Microsoft Office 365 subscriptions. However, some users believe that Microsoft's pricing could be more affordable, and others noted that their licensing models can be complex. Users find the setup cost of TitanHQ SpamTitan to be cost-effective and competitively priced. They appreciate the flexibility of payment options and the ease of renewing.
ROI: Microsoft Defender for Endpoint delivers cost savings, enhanced efficiency, and heightened threat management. SpamTitan users reported multiple benefits, such as reduced costs, enhanced profitability, heightened security, and improved productivity.
Comparison Results: Microsoft Defender for Endpoint offers sophisticated protection against ransomware, easy deployment, and smooth integration with Microsoft solutions. However, Microsoft’s customer support has received middling reviews, and users would like better compatibility with third-party solutions. SpamTitan is praised for its intuitive user interface, layer-based security, and stellar spam filtering, but users also noted that it has a high false positive rate and would benefit from better user training.
"The features I have found most valuable are the ransomware and malware protection. The solution detects malware live and whenever it detects suspicious activity, it quarantines it."
"I like the fact that it has the ransomware solution in there. I'm glad that the ransomware solution is built into it. That's probably the biggest thing that I see in Microsoft Defender."
"Microsoft Defender for Endpoint is beneficial because we are using Microsoft Windows and all the core solutions are made by Microsoft, such as the authentic platform, operating system, and antivirus protection. It is a heterogeneous environment. We had to use third-party solutions before and update everything separately. For example, the policy for antivirus. With Microsoft Defender for Endpoint, when Microsoft Windows receives updates it will update with it. This is one main advantage of this solution."
"Its simplicity is the most valuable. It also has very good integration. We like it."
"It is quite stable. We have not had any cases, i.e., viruses, that would require a reboot, etc. We have never had a situation where we needed to reinstall the tools as a result of the Defender application or a feature being corrupt."
"It's free. There is no additional cost. It's part of Windows."
"It is stable and very easy to use."
"Defender provides useful alerts and groups them. It sends an alert to your portal if it detects any malicious activity, and you can group multiple alerts to form an incident."
"We are satisfied with the performance and spam filtering provided by TitanHQ SpamTitan. The reporting feature and customizations as per our requirements are also good."
"I've been pretty pleased with technical support. They're pretty responsive. They answer quickly. They come up with solutions really quickly as well."
"The initial setup was relatively easy."
"Its simplicity is most valuable. It does what we ask it to do. The filters work, and we are able to set the levels and give the clients or end-user access to the quarantine through a simple email."
"One of the most valuable features is that it's very straightforward. It's a really simple interface. With our previous products, you could spend a week, if not more, training on those products just to figure out the interface. With SpamTitan it took an hour or two or three, tops."
"We have a lot less spam going through. Because of this, work hours are not lost searching through all the spam emails to determine which ones are legitimate. This saves our bank clients' time since they are not forced to search their inbox for legitimate emails between spams. Not a lot of spam is going through. I think time is essential and we are gaining a lot of it with this solution since a lot of emails are automatically filtered out."
"It is a very easy product to use. There is one interface that services all our clients' health. Once learning the interface, we don't have to learn another one for each client. It is the same interface, which is valuable. Therefore, we find the single interface the most valuable since I have a very small team. I don't have one or two people dedicated to just SpamTitan. We all need to learn the interface and be fluent in it. So, having a unified single interface is a big deal for us. I don't have to teach my people five different interfaces in order to be managing a product. They use one interface for all our clients. It is a single pane of glass, which is huge for us."
"What I like the most is the filtering and the granularity with which you can really zoom in on the spam that's coming in and configure it exactly so that what you don't want is blocked."
"The management console is something that can be improved."
"The initial setup can be a bit complex."
"We would like to see more tools for managing on-premises security... Sometimes, we have the tools, like Defender, to manage security in the cloud, but because we are so focused on the cloud, we forget the fact that we need to be sure about the security of the on-premises environment, specifically Active Directory."
"There is room to improve the security of the solution."
"With increase of cyber threats and cybersecurity issues, I would recommend that the product be developed like an AI product with more features which can counter any threat in the coming eras."
"Microsoft Defender for Endpoint does not provide much flexibility in terms of threats."
"Microsoft Defender for Endpoint is secure but when it comes to security all solutions could improve security."
"It should support non-Windows products better. Microsoft is now one of the leading vendors in the security area. So, they should be product-independent."
"Sometimes, things can get caught back in spam that you had previously released. Without going in, releasing the whole domain, and opening it up, since you don't want to do that often because the company can get infected as well, I have a couple of things that I previously released show back up again. I don't understand why this is happening, but I would like to know why it happened, e.g., did an algorithm change? It is important to know if I released an email last week why it was caught in spam the following week."
"I wish there would be less false positives."
"The product's GUI, dashboard, and speed could be better."
"Emails from companies we work with often get flagged, and I have to go in and release them. For example, I made a hotel reservation today from Marriott that got blocked. I'm sure hotels spam people, but I wish there was a way to know that the email was to confirm my reservation and for it to allow that through."
"When in the control panel, the context menu that appears when you right-click on an email should present options for adding the sender to the whitelist or blocking them."
"There are some minor technical aspects of the portals and management interface that could be improved, but there's nothing that prevents us from doing the job. BitDefender and similar products allow you to dive deeply into all the customers from a single console. Currently, I can only see our company on the console and not any of the customers. I have to log in somewhere else to see the customers, so that multi-tenancy is something I would like to see."
"The interface is a little dated aesthetically. I know that's a small thing, but it could use a little bit of a facelift."
"It took some adjustment and some getting used to when it came to where to add the users and the general layout. It wasn't very logical or intuitive. That functionality was under the Anti-Spam Engine instead of Domain or User Policies."
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Microsoft Defender for Endpoint is ranked 1st in Anti-Malware Tools with 182 reviews while TitanHQ SpamTitan is ranked 4th in Anti-Malware Tools with 76 reviews. Microsoft Defender for Endpoint is rated 8.0, while TitanHQ SpamTitan is rated 9.0. The top reviewer of Microsoft Defender for Endpoint writes "Eliminates the need to look at multiple dashboards by automatically providing one XDR dashboard to show the security score of each subscription". On the other hand, the top reviewer of TitanHQ SpamTitan writes "Has the ability to easily see what was blocked, enabling users to restore emails they were expecting with the click of a button". Microsoft Defender for Endpoint is most compared with Symantec Endpoint Security, Intercept X Endpoint, CrowdStrike Falcon, SentinelOne Singularity Complete and Cortex XDR by Palo Alto Networks, whereas TitanHQ SpamTitan is most compared with Microsoft Defender for Office 365, Barracuda Email Protection, Fortinet FortiMail and Microsoft Exchange Online Protection (EOP). See our Microsoft Defender for Endpoint vs. TitanHQ SpamTitan report.
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