We compared Microsoft Exchange Online Protection and TitanHQ SpamTitan based on our users' reviews in six categories. We reviewed all of the data and you can find the conclusion below.
Features: Microsoft Exchange Online Protection offers seamless integration with Windows, a central alert console, and real-time monitoring of suspicious URLs. TitanHQ SpamTitan provides a robust, layered security system with comprehensive reporting, user-controlled block lists, geo-blocking, and quarantine options.
Room for Improvement: Microsoft Exchange Online Protection could offer more training and enhance its security features. Users also requested better encryption, gray email management, and integration with non-Microsoft platforms. TitanHQ SpamTitan could improve its false positive rates and the reliability of its Outlook add-on.
Ease of Deployment: Users had varied experiences setting up Microsoft Exchange Online Protection, ranging from easy to difficult. It may necessitate dedicated personnel for maintenance. Some regarded SpamTitan as easy to set up, but some said it was challenging and frustrating.
Service and Support: While some users found Microsoft support to be helpful and responsive, others experienced slower response times. SpamTitan customers said TitanHQ’s customer service is prompt, helpful, and exceeded expectations.
Pricing: Some users said Microsoft Exchange Online Protection is expensive, but others considered it reasonable. Users say SpamTitan is cost-effective and competitively priced. They like the flexible payment options and easy renewal process.
ROI: Microsoft Exchange Online Protection has proven to be a profitable investment. SpamTitan users reported multiple benefits, such as reduced costs, enhanced profitability, heightened security, and improved productivity.
Comparison Results: Microsoft Exchange Online Protection is praised for its seamless integration with Windows and useful features like URL holding and threat management. At the same time, users say it could improve in areas such as pricing, documentation, and security features. SpamTitan is praised for its intuitive user interface, layer-based security, and stellar spam filtering, but users also noted that it has a high false positive rate and would benefit from better user training.
"The risk level notifications are most valuable. We get to know what kind of intrusion or attack is there, and we can fix a problem on time."
"Microsoft Defender for Office 365 has improved my organization's security. It makes it easier to manage the infrastructure without the help of third-party applications."
"The deployment capability is a great feature."
"The email protection is excellent, especially in terms of anti-phishing policies."
"Defender helps us prioritize threats across our organization."
"Defender enables us to secure all 365-related activity from a single place. It gives us visibility into everything happening in Outlook, protecting us against phishing and other email-based threats. Defender helps us detect any suspicious behaviors."
"The initial setup is straightforward. You just add the license, click it, and then you can set up the rules. It is quite simple."
"The good part is that you don't have to configure it, which is very convenient."
"It is an easy solution."
"In general, my company is happy with Microsoft support...My company hasn't faced any stability issues with the solution."
"The product protects against malware."
"I like the product's ZAP feature."
"We use the solution in all our environments. We use it for remedy tickets and give them updates. It was our main communication point."
"It's definitely scalable."
"It is easy to configure, easy to use, easy to add exclusions, easy to track, and easy to add anything else if you want."
"We can migrate seamlessly without any disruptions to our operations."
"Its simplicity is most valuable. It does what we ask it to do. The filters work, and we are able to set the levels and give the clients or end-user access to the quarantine through a simple email."
"They have something called Pattern Filtering, which has been a godsend... For example, if I don't want any email to ever come through that has the term "hot dog" in it, whether it be in the subject, the title, or anywhere else, I can immediately block such emails, company-wide. That has saved me so much time."
"I like SpamTitan's email sandboxing. It is very effective and blocks almost 99% of spam. It also has zero-day threat protection."
"The digest and the quarantine are the most valuable features. I can go into the quarantine and see everything that was quarantined. On an individual basis, you can easily whitelist an email or address coming in, if needed."
"We really like the fact that we get a quarantine report because we can identify for ourselves which emails we want to keep and which we want to get rid of. It also gives us the option of directly allowing emails, which we really like. That way, the next time we get such emails, they're not blocked."
"The solution is not hard to manage."
"We're now using SpamTitan Plus. It has an extra feature so that if you receive an email with a link, it goes to the TitanHQ server and that link is also checked. That is probably the best feature."
"If it can stop all the garbage from getting through, then it is definitely a time saver. It is more protecting our employees than anything. We just want to make sure that we can do everything that we can do to try and prevent people from clicking on bad stuff or having to deal with bad stuff. It is easier to prevent it from coming into the network."
"Microsoft sometimes has downtime, and we'll get several incidents coming in back to back. We have a huge backlog of notifications, many of which may be false positives. However, there might be serious alerts, so we can't risk dismissing all of them at once."
"You should be able to deploy Defender for every subscription without the need to add servers."
"Microsoft Defender for Office 365 should improve the troubleshooting tools. It's unclear whether the device is blocked at the firewall level or at the device itself. The granularity needed for troubleshooting is currently lacking. From my perspective, Microsoft should address this issue to benefit many users who likely share the same sentiment."
"In one of the reports I can get the exact place where a vulnerable file resides. But for that, I need to explicitly go into the device and check. If they could include that file part in the report, without my having to go to the device itself, that would help."
"One area for improvement is integration. For example, when it comes to external SaaS platforms, we were not able to get a lot of information on integrations with such apps for security and authentication."
"This product's effectiveness could be improved, in terms of detecting unwanted spam or even malware between the emails, compared to other products."
"The phishing and spam filters could use some improvement."
"They can improve their security in a way where a customer can know if all their attachments are safe or not to open through a report. The solution does its job perfectly, but it never reports to the customer whether those attachments have been stopped before or not."
"Our company faces difficulty with Microsoft Exchange Online Protection (EOP) because it's too big, clunky, and difficult for a small client to implement quickly and easily."
"Some features, like encryption, are not available."
"I would like to get reports about vulnerable connections from our clients with information about domains, public IPs, etc. That would be highly useful."
"The solution lacks to elaborate on its spam policies."
"The price of Microsoft Exchange Online Protection could be reduced to make it more competitive."
"We have experienced issues while migrating from on-prem to the cloud. The tool needs to improve its stability."
"The reporting needs a little bit of improvement."
"The security features could be better."
"SpamTitan doesn't allow you to customize the frequency of reports. Sometimes our users complain that they cannot control how often SpamTitan's report comes. Users get a daily report, but some would prefer a notification every time an email is quarantined."
"The interface looks a little dated and could be modernized."
"It's been the same interface for ten years and some things are hard to find, even after using it for years."
"They need to keep up with the latest technology and add new features as they arise, e.g., artificial intelligence, new and improved updated lists, or new ways of tracking spam. They need to just keep up so the product is effective. Because, if all of a sudden viruses or spam starts getting through, then we might have to look at something else. However, so far, it has kept up and done a great job. So, we are happy."
"The analysis of ransomware attachments could be improved. Other solutions seem to detect ransomware faster than SpamTitan does."
"The interface is a little dated aesthetically. I know that's a small thing, but it could use a little bit of a facelift."
"We're so used to it now. If anything, there should be more ease of access for the users. If you're on our mail server, there should be easier access for you to better manage your own mailbox."
"If I had to actually find a negative, it would be the speed. I wish that the interface were faster. We have very fast internet, but there is definitely some sluggishness between pages on the interface. Does that deter me? No. I just wish it were quicker."
More Microsoft Defender for Office 365 Pricing and Cost Advice →
More Microsoft Exchange Online Protection (EOP) Pricing and Cost Advice →
Microsoft Exchange Online Protection (EOP) is ranked 10th in Anti-Malware Tools with 34 reviews while TitanHQ SpamTitan is ranked 4th in Anti-Malware Tools with 76 reviews. Microsoft Exchange Online Protection (EOP) is rated 8.2, while TitanHQ SpamTitan is rated 9.0. The top reviewer of Microsoft Exchange Online Protection (EOP) writes "An effective email security solution that provides DLP, Safe Attachment, and Safe Links". On the other hand, the top reviewer of TitanHQ SpamTitan writes "Has the ability to easily see what was blocked, enabling users to restore emails they were expecting with the click of a button". Microsoft Exchange Online Protection (EOP) is most compared with Proofpoint Email Protection, Cisco Secure Email, Mimecast Email Security, Fortinet FortiMail and Barracuda Email Security Gateway, whereas TitanHQ SpamTitan is most compared with Barracuda Email Protection, Fortinet FortiMail, Sophos Email, Avanan and Trend Micro Email Security. See our Microsoft Exchange Online Protection (EOP) vs. TitanHQ SpamTitan report.
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