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Solutions Architect at a tech services company with 1,001-5,000 employees
Real User
Easy and intuitive tool for developers but should have more customization capabilities
Pros and Cons
  • "This tool has exceptional API management and integration connectors in addition to multiple out of the box connectors."
  • "We would like the ability to use our own code. This would allow us to develop customizations with ease. Additionally, it would be nice to have more analytics or insights on the exchanged information between databases."

What is our primary use case?

I am a solution architect where I design solutions by leveraging integration tools, low-code platforms, and BPM platforms. We are using Mule EBS for transformation purposes.

How has it helped my organization?

Mule allows us to transform our data into our desired outcome and then translate it. This allows it to be moved forward for further processing.

What is most valuable?

This tool has exceptional API management and integration connectors in addition to multiple out of the box connectors. 

The UI is good. From a development perspective, it's pretty easy and pretty intuitive for the developers to work with. We have fresh graduates who have started picking up MuleSoft. Its user interface is pretty intuitive.

What needs improvement?

We would like the ability to use our own code. This would allow us to develop customizations with ease. Additionally, it would be nice to have more analytics or insights on the exchanged information between databases.

For how long have I used the solution?

I am working on my third project that utilizes Mule.

What do I think about the stability of the solution?

The solution is quite stable. We have not experienced any stability related issues as of now.

What do I think about the scalability of the solution?

We have not had any issues regarding up-scaling and other things. We are in the process of increasing the usage of Mule so that it can take up to two thousand requests per unit minute.

How are customer service and support?

The last time I raised a ticket with them where we needed additional guidance, they were pretty good and responsive. On one of my previous projects that I worked with where we needed some information or we needed some additional guidance from them, we were able to collaborate with them and solve the issue pretty quickly.

How was the initial setup?

The initial setup was straightforward as we chose to go with the Mule cloud where the infrastructure was taken care of by them. We only needed to ensure connectivity between on-premise databases/systems and Mule cloud.

Because it's their cloud, the setup is much easier. It would be interesting to see what the setup is like for an on-premise or hybrid environment. It might be a completely different setup. It would probably be more complex because you have to go through certain process to ensure the compliance and the security standards of the organization are met, and that the connectivity is established.

Which other solutions did I evaluate?

We looked in to using Apache Camel and TIBCO.

What other advice do I have?

It’s a pretty good tool to have it when you try to go with a microservices type of an architecture where you want to decouple your systems and where you want all the systems to talk to each other, share that knowledge, and create those experiences that you want as part of your digital transformation journey. This tool perfectly fits that. It's a good tool to have as part of your digital transformation journey.

I would rate it a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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BalvinderBalouria
Specialust at Infotrellis
Real User
Has a lot of connectors, easy to install, and trusted by many of our clients
Pros and Cons
  • "I found all features valuable. There are a lot of connectors."
  • "Its documentation is currently lacking. We have different environments where we use our configuration services, but we are not able to find documentation about how to deploy the local code to the server and how to set it up on a server level. I would like more documents from IBM that explain which variables should be in your machine while building a project, and when you deploy the code into the server, what should be their values. There are some variable values. I could not find such documentation. While working on a project, I developed the code on a local machine, and while deploying the code to our test environment, I made a couple of mistakes. We had to change some values at the server level, but we couldn't find any documentation regarding this, which made the task difficult."

What is most valuable?

I found all features valuable. There are a lot of connectors. 

What needs improvement?

Its documentation is currently lacking. We have different environments where we use our configuration services, but we are not able to find documentation about how to deploy the local code to the server and how to set it up on a server level. I would like more documents from IBM that explain which variables should be in your machine while building a project, and when you deploy the code into the server, what should be their values. There are some variable values. I could not find such documentation. While working on a project, I developed the code on a local machine, and while deploying the code to our test environment, I made a couple of mistakes. We had to change some values at the server level, but we couldn't find any documentation regarding this, which made the task difficult.

Everyone is moving to the cloud. There is Bluemix from IBM. There should be more connectors that can connect with cloud systems.

For how long have I used the solution?

I have been working with this solution for seven years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. Our customers are in the medium range.

How are customer service and support?

I never interacted with IBM's technical support for IIB. I haven't raised any tickets so far.

Which solution did I use previously and why did I switch?

I also work with MuleSoft. Comparing IIB to MuleSoft, IIB is always used by big companies because it is a licensed solution, whereas MuleSoft is open source. So, small organizations use MuleSoft. Our clients in the USA, Canada, and Dubai preferred IIB over MuleSoft because they have more belief in IBM products, and they feel more secure and safe while using it.

How was the initial setup?

Its installation is easy.

What other advice do I have?

I would rate it an eight out of 10. It is a good product. A lot of new products have come into the market, such as Tibco, MuleSoft, but this product still exists, and clients do believe in this product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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