Service and Support
Tenable Vulnerability Management's customer service and support are generally good, but response times and escalation processes could improve. Many users appreciate the team's promptness and technical expertise, though some report challenges with follow-ups and tiered support delays. Documentation could be more centralized. Costs for extra support can be a concern for some clients. While numerous users rate the service highly, others point out that improvements in customer interaction and faster resolutions are needed.
Deployment
Tenable Vulnerability Management's initial setup is often described as straightforward and easy to configure. Many users find the deployment process quick, although it may vary slightly depending on the environment's complexity. Cloud deployment is generally seamless, while on-premises setups might involve more detailed configurations. A few users experienced minor challenges with specific network settings, but these were typically resolved quickly. Typically, a small team can handle both setup and maintenance efficiently.
Scalability
Tenable Vulnerability Management demonstrates strong adaptability, handling numerous devices with ease. Users note its capacity to expand without strain on infrastructure. While some licensing issues exist, the platform's flexibility is praised, particularly by sectors like finance and public services. It's recognized for smooth scalability adjustments and adaptability to different company needs. Users appreciate its cloud-based nature, allowing easy resource scaling, reflecting widespread satisfaction with its ability to meet growing demands effectively.
Stability
Users report Tenable Vulnerability Management as exceptionally stable and reliable. Many have never experienced glitches, bugs, crashes, or freezes during its use. Performance is consistently praised, with most rating stability between eight and ten out of ten. Only a few encountered minor performance issues, related to network infrastructure or scanner outages, which were quickly resolved. Many prefer it over competitors, valuing its stable platform and high reliability for minimal downtime and consistent availability.