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Mohamed Y Ahmed
Technical & Pre-Sales Manager at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
Easy and quick to set up with a helpful wizard, offers good protection, quick technical support
Pros and Cons
  • "This product offers great protection using the default settings."
  • "This is a great product and offers great protection but they don't hear the customers' needs. They don't make improvements as per the customers' requests."

What is our primary use case?

We are a solution provider and WatchGuard is one of the product lines that we implement for our customers. I am the person in the company that is responsible for WatchGuard products.

We do not use this product in my organization. I'm enabling partners and providing training for them on how to use this technology and how to sell it.

I assist customers with implementing PoC installations in different environments.

My client that recently implemented WatchGuard Firebox is running an ERP that is used by clients that are in different countries from around the world. They are using Firebox to protect the ERP from outside threats. Essentially, they need to protect the perimeter because users come to the server from different environments.

This solution protects the cloud-based server from incoming and outgoing traffic. In this regard, it acts as a web application filter for the server.

What is most valuable?

This product offers great protection using the default settings.

What needs improvement?

The vendor needs to address customer concerns and develop more according to requests, instead of prioritizing based on the existing roadmap. This is a great product and offers great protection but they don't hear the customers' needs. They don't make improvements as per the customers' requests. This is especially true in cases where the feature is common among competitors.

In the future, I would like to see better integration with Active Directory. It should depend on the user's login. This is a feature in big demand and most competitors do not deal with it the right way. Making this change would make sense with customers.

For how long have I used the solution?

I began using WatchGuard Firebox approximately two years ago.

What do I think about the stability of the solution?

This is a very stable product.

What do I think about the scalability of the solution?

Scaling this solution requires a migration plan. For an on-premises deployment, there can be challenges related to extending the hardware appliances. A single box is not scalable itself. Rather, you need to migrate to a bigger appliance. But, there is an amazing feature for this called offline configuration.

The offline configuration capability lets you migrate settings from one box to another in minutes. After five minutes, everything will be migrated to the other Firebox and it will scale smoothly without any interruptions.

How are customer service and support?

Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply to you within four hours. You can also request that they open a remote session with you.

When it comes to feature requests, however, the vendor takes too long to reply.

Which solution did I use previously and why did I switch?

Quite some time ago, I had experience with Sophos products as a distributor in Egypt.

I also have experience with products by Fortinet. I have been evaluating Fortinet because they are one of our competitors.

How was the initial setup?

The initial setup is very easy and straightforward. They have a great wizard and it has a great default protection setting. Anyone that is setting it up for the first time, or has not even used a network security product, doesn't need an expert to configure it. The default protection for threats is great.

This is always deployed in a virtual environment, either on-premises or on the cloud. The deployment can be completed in six to ten minutes.

What about the implementation team?

I deploy this product for my customers.

The staff required for deployment and maintenance depends on the project capacity. For a small or medium-sized project, one person is enough. For the smoothest deployment, this should be an engineer or an experienced technician that is aware of network security.

What other advice do I have?

My advice for anybody who is implementing WatchGuard Firebox is to follow the guidelines and best practices that are available on the WatchGuard help center.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SegunIyanda
Software Developer/ IT Analyst at AIICO Capital Limited
Real User
Top 5
Good encryption detection, good administration capabilities, and one of the best on the market overall
Pros and Cons
  • "In terms of administration, it's perfect."
  • "The interface needs to be updated and simplified."

What is our primary use case?

We primarily use the solution for LAN connections.

What is most valuable?

The solution has similar attributes to other competitors. 

The encryption detection is good.

In terms of administration, it's perfect.

What needs improvement?

The encryption detection could be improved. In my opinion, I think Sophos has better encryption detection than this solution.

The security of the solution could be better.

The interface needs to be updated and simplified.

The management could be more in-depth or clear. 

For how long have I used the solution?

I've been using the solution for close to a year now. I've also been working with Fortigate's firewall solution for about two and a half years.

What do I think about the stability of the solution?

We haven't faced any issues with stability since I've been with the company. I haven't witnessed any bugs or glitches. Our organization is satisfied with the level of stability it has provided.

What do I think about the scalability of the solution?

About 50% of our network users are currently on the solution. For the two companies that we have on the solution currently, there's probably 100 users in each company that use the solution.

How are customer service and technical support?

I personally have never been in touch with technical support for Fortigate. I can't speak to any kind of experience. I have heard good reviews from other people, however.

Which solution did I use previously and why did I switch?

I've used Sophos in the past.

There are some technical issues with Sophos, at least on the older version, but with XG they kind-of did an upgrade. The interface of Sophos is great. It makes it easy to manage. In terms of functionality, both Fortigate and Sophos are very good and have almost the same functionality. It does depend on the license you apply for, however.

If you subscribe to Sandstorm in Sophos, you should expect that you get the functionality of Sandstorm. 

They are both quite equal on the market for the most part.

How was the initial setup?

In terms of the initial setup, a vendor did that for us. We just manage it. The solution was already in place before I started at the company. I don't have details in relation to its initial complexity or how long it took.

What about the implementation team?

Our vendor set up the solution for us.

What's my experience with pricing, setup cost, and licensing?

At this time, I'm unsure of what the costs related to the solution are. It's my understanding that support is part of the OEM fee and you do have to pay that yearly. However, it does depend on the arrangements with the OEM.

Which other solutions did I evaluate?

We did look at Barracuda, but we decided against them because it gets a bit too technical. Also, unlike Sophos, for example, you can't pick the license you want and instead have to buy a package that may include things you don't need. Barracuda's interface looks like something designed in the 90s as well, which was a turn-off.

What other advice do I have?

We used to be on the cloud, but we phased it out more than a year ago.

I'd recommend the solution. It's one of the best on the market. It's great for financial services institutions. Security is important because of the type of companies that are typically dealing with it.

I'd advise that users use it within a firewall, to create a double layer of protection or something similar.

I'd rate the solution eight out of ten, especially when comparing it to other solutions.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at a tech services company with 11-50 employees
Real User
Top 20
Good SIEM and a dynamic VPN with good scalability
Pros and Cons
  • "Their GPS possibilities and the security that it has, especially the SD-WAN functionality, is very good."
  • "If you have another brand of VPN where you have to put an SSL VPN between two devices, Barracuda doesn't support that at a certain point. You can't actually build the VPN between Barracuda and a different device of a different brand."

What is our primary use case?

We primarily use the solution specifically for the security of our environments.

What is most valuable?

The is SIEM is very valuable for us. 

The dynamic VPN is great.

Their GPS possibilities and the security that it has, especially the SD-WAN functionality, is very good.

What needs improvement?

There is always room for improvement on the solution. 

Their client VPN is not always working that well, so on computers specifically that could be something to change.

It is pretty expensive, but I think all of the solutions are, so it's something that's expected.

There are some bugs that are in the program. Occasionally when there are updates, there's a bug or two that you might find that cause issues. There was a major issue for a while, and I don't know if it's fixed yet with a third-party VPN provider.

If you have another brand of VPN where you have to put an SSL VPN between two devices, Barracuda doesn't support that at a certain point. You can't actually build the VPN between Barracuda and a different device of a different brand.

For how long have I used the solution?

I've been dealing with the solution for five years.

What do I think about the stability of the solution?

The stability of the solution isn't ideal. There are bugs and issues with updates occasionally.

What do I think about the scalability of the solution?

The scalability of the solution is excellent. You can really scale and copy content and update and deploy centrally.

How are customer service and technical support?

We've contacted technical support a lot. They used to have really, really good technical support. Lately, however, it's a bit less impressive than before. I've heard this from my technicians. It used to be a lot better.

How was the initial setup?

The initial setup is straightforward, however, much like every firewall, there's a lot that can go wrong. You need some decent knowledge of the product. It is complex for somebody who is starting with it and has never used it before. However, it's fairly easy to manage via the control center. It's a pretty easy firewall to work with.

What's my experience with pricing, setup cost, and licensing?

The solution costs more than 800 Euros to purchase an F18, which is an entry model, and then another 500 Euros for instant replacement, and 500 Euros for energized updates. The total package would be around 1,900 Euros for a five-year license and all updates for an entry model.

What other advice do I have?

We are a Barracuda partner.

We have firewalls in all of our data centers and have a total of around 200 firewalls.

I would advise others that it's really a good product for SD-WAN, and for security. I would advise them to consider other products as well. Companies should certainly consider it for security features. For us, it's probably more of an SD-WAN product to really set up good connections between sites, but not a really in-depth security product per se. If a company needs more security, they should look at and compare different products that may really focus more on the security aspect. The solution has far fewer features than Sophos, for example, which is more security-driven.

I'd rate the solution eight out of ten because it offers SD-WAN functionality and an easy zero-touch deployment. If you have a lot of sites and you need to connect them to each other, it's a really good product.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Network Engineer & Cyber Security Analyst at a tech services company with 201-500 employees
MSP
User friendly with pretty good GUI and easy troubleshooting capabilities
Pros and Cons
  • "Troubleshooting with the solution is quite easy. If you compare the process to, for example, Fortigate, Juniper is much easier."
  • "While the GUI is pretty good on the Juniper side, there can still be tweaks made to it that will make it even better."

What is most valuable?

The GUI of the solution is quite good. It's also very different from other solutions. On others, if you need to configure anything, you can do it all from the default gateway. Cisco, for example, has a bit of a more difficult process. Juniper's GUI is easier and it makes configuration easier.

Troubleshooting with the solution is quite easy. If you compare the process to, for example, Fortigate, Juniper is much easier.

The speed of the solution is very good.

The initial setup is very easy.

What needs improvement?

While the GUI is pretty good on the Juniper side, there can still be tweaks made to it that will make it even better.

For how long have I used the solution?

I've been using the solution for two years or so.

What do I think about the stability of the solution?

The stability has been good so far. We haven't had issues with bugs or glitches. It's not a solution that crashes a lot of freezes up. We find it very reliable.

What do I think about the scalability of the solution?

The scalability potential depends on the customer. Some customers are working only on the edge with smaller systems and the other environment is connected to Cisco switches. Some clients mix up switches and use HP or Cisco. Some like ASA, however, that's more expensive. Many go with SRX as an affordable option. 

How are customer service and technical support?

I have reached out to Juniper tech support a couple of times. I recall the experience being good. I got the answers I needed. I've used technical support from Sophos and Cisco in the past, and in comparison, I find Juniper to be quite good. I'd say we are satisfied with the level of support provided. 

Which solution did I use previously and why did I switch?

I've used Cisco and Fortigate solutions, among others, in the past as well. I find Juniper easier to use from a GUI aspect. Cisco is better from a CLI perspective.

How was the initial setup?

We did not find the initial setup to be complex. The implementation was straightforward and simple. It didn't really give us any trouble.

What's my experience with pricing, setup cost, and licensing?

The pricing of the product is pretty good. It's less than Cisco, which can be expensive for some organizations.

What other advice do I have?

Our client is a medium, small branch company. When they purchased this firewall, they understood that they could use it for a couple of years.

I have a client that works with Juniper 4200 and 4300 and they find the solution to be very user-friendly.

Overall, I would recommend the solution as it is easy to use and has a pretty good GUI. Customers really seem to like it.

In general, on a scale from one to ten, I would rate it at an eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Get our free report covering Fortinet, Sophos, Sophos, and other competitors of Sophos Cyberoam UTM. Updated: January 2022.
564,322 professionals have used our research since 2012.