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ServiceNow Security Operations OverviewUNIXBusinessApplication

ServiceNow Security Operations is #7 ranked solution in SOAR tools. PeerSpot users give ServiceNow Security Operations an average rating of 10 out of 10. ServiceNow Security Operations is most commonly compared to Splunk Phantom: ServiceNow Security Operations vs Splunk Phantom. The top industry researching this solution are professionals from a computer software company, accounting for 31% of all views.
What is ServiceNow Security Operations?

ServiceNow Security Operations is an Enterprise Security Response engine offering security incident response, vulnerability response, and threat intelligence. It’s built on the intelligent workflows, automation, orchestration, and deep connection with IT of the ServiceNow platform.

Buyer's Guide

Download the Security Orchestration Automation and Response (SOAR) Buyer's Guide including reviews and more. Updated: January 2022

ServiceNow Security Operations Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

ServiceNow Security Operations Video

Archived ServiceNow Security Operations Reviews (more than two years old)

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Prem Raj
Technical Consultant / IT Architect at Alpha Data
MSP
Available over the cloud, doesn't require much physical infrastructure and easy to manage
Pros and Cons
  • "The solution is available over the cloud and is easy to manage."
  • "The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."

What is most valuable?

The solution is available over the cloud and is easy to manage.

A customer doesn't require much hardware infrastructure. There's virtual infrastructure on the cloud. Compared to in-house solutions and the maintenance required, it's quite good.

What needs improvement?

The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

The stability is okay, but it depends on the performance and how the user is interacting with the user login and the latency. 

What do I think about the scalability of the solution?

Scalability has to be designed and decided before implementation. It depends on how much infrastructure the client wants to invest in and their future plans. These have to be taken into consideration prior to implementation so that the sizing will be correct.

How are customer service and technical support?

Technical support is okay, but it takes a while to get issues resolved after submitting them or to get them to the next level because the initial support level isn't so technical in their knowledge.

How was the initial setup?

The initial setup has a moderate level of difficulty. It's not simple, but it's not overly complex.

What about the implementation team?

We're a consulting firm; we're experienced with the solution, so for us, setups are pretty straightforward and we handle them for the client.

What's my experience with pricing, setup cost, and licensing?

The pricing in the industry is competitive. There are multiple vendors with the same enterprise-level solutions. Initially, the pricing was okay, but we can see they are starting to increase their pricing, however, in comparison to other effective solutions, it's fine. There may be other costs above the licensing fee as well.

What other advice do I have?

We use the on-premises deployment model.

I'd rate the solution nine out of ten. It would help to offer global infrastructure monitoring. It doesn't give much visibility on the satellite or other infrastructure monitoring such as monitoring of servers, and applications, etc.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user831828
Sr. Global PLM Project Manager at a manufacturing company with 5,001-10,000 employees
Vendor
Reduces time to closure and closure metrics for vulnerabilities
Pros and Cons
  • "​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
  • "Reduces time to closure and closure metrics for vulnerabilities."
  • "​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"

What is our primary use case?

Deployment to customers looking to vastly reduce security incident response time and have an auditable trail of the post-mortem analysis on security incidents.

Reduces time to closure and closure metrics for vulnerabilities.

How has it helped my organization?

It has deployed a process framework to support a commonly unstructured security operations team.

What is most valuable?

Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.

What needs improvement?

Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.

For how long have I used the solution?

One to three years.

What other advice do I have?

Definitely a slick solution based on the ServiceNow platform. It is easy to learn, deploy, and administer. A good array of integration options to the most popular security discovery tools, and integration with the rest of the ServiceNow platform provides huge benefits.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Security Orchestration Automation and Response (SOAR) Report and find out what your peers are saying about ServiceNow, Splunk, Palo Alto Networks, and more!