SCSM Reviews

Name: SCSM
Brand: Microsoft
Rating: 4 (23 reviews)

3.5 out of 5

23 reviews
64% willing to recommend

1,024 followers

What is SCSM?UNIXBusinessApplication
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System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

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SCSM is the #11 ranked solution in top IT Service Management (ITSM) solutions and #14 ranked solution in top Help Desk Software. PeerSpot users give SCSM an average rating of 7.0 out of 10. SCSM is most commonly compared to ServiceNow: SCSM vs ServiceNow. SCSM is popular among the large enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a government, accounting for 25% of all views.

Helped 770,394 peers since 2012

Featured reviews

Hossam Hussein

Senior backend systems engineer at a mining and metals company with 5,001-10,000 employees

Nov 24, 2022

We use SCSM to manage all of our IT operations, including incident and service requests and problem management. The solution is deployed on-premises. There are about 400 users in my organization, but we're hoping to increase that number to 1,000 The solution could be more simple. For example, it…

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Sinan Arslan

System Administrator at Calik Holding A.S.

Feb 28, 2024

My company has a local team to deal with Microsoft-based environments. If there is a need for support, help is provided by the local vendors for Microsoft in Turkey. Sometimes, my company also receives professional support from Microsoft engineers. If the support required from Microsoft by our company falls under the category known as severity A, the support provided is professional and can be described as an outstanding process handled by Microsoft engineers. There is a dip in the level of support quality provided by Microsoft engineers if the support required from Microsoft by our company falls under the category known as severity B.

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Neelima Bitragunta

Infra Architect at Cognizant

May 29, 2022

I am operating two deployments of SCSM at one site. One is completely on-premise, and the other one is a co-management with Intune and is cloud-based For our cloud-based deployment of SCSM, the Autopilot is the best feature. We have had some issues with the SCSM on-premise deployment version in…

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SCSM market share

Product category:

As of April 2024, the market share of SCSM in the IT Service Management (ITSM) category stands at 2.4%, marking an increase of 5.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Service Management (ITSM)

Key learnings from peers

Last updated Mar 7, 2024

Valuable Features

"The solution offers good productivity at a low price point."
"It is one of the most stable solutions in the market."
"I've used SCSM a lot, and its features are valuable."

Room for Improvement

"The logs and reporting-related features of the product have certain shortcomings where improvements are required."
"My company had planned a few months ago to apply SCSM over the cloud in order to provide updates, like regular updates, but it had to be put through a few tools from Microsoft on the cloud, which was not easy."
"It would be good if Microsoft added custom attributes or tagging like in Jamf."