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SCSM vs Spiceworks comparison

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Read 7 SCSM reviews.
3,006 views|2,020 comparisons
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4,135 views|2,720 comparisons
Featured Review
Buyer's Guide
SCSM vs. Spiceworks
July 2022
Find out what your peers are saying about SCSM vs. Spiceworks and other solutions. Updated: July 2022.
610,229 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature is the reporting of incidents.""For our cloud-based deployment of SCSM, the Autopilot is the best feature.""The reporting is very good.""We've been in contact with Microsoft technical support mainly. After doing the research ourselves and troubleshooting, etc., if we can't find a permanent solution, we contact Microsoft to help us fix the issue. Sometimes the issue never gets fixed even by Microsoft. It can sometimes require us to reinstall the solution. However, these are very rare instances.""I like the reporting service. SCSM has a good reporting service and analysis service for analysis requests.""The support from Microsoft is good and we also have local support on the ground in Nigeria.""It is quite scalable."

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"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space.""It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status.""Spiceworks is generic and free."

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Cons
"It would be better if they had a portal for administrators. It would help me use it from anywhere and connect to any device from anywhere. I can administer the solution without a VPN.""There is no development with this product, and we had to go and buy additional ITSM solutions to sit on top of it. We had to buy products from companies like Cireson and Cased Dimensions in order to get the functionality that we need out of it. So, we're using Service Manager as an engine, rather than as a full-blown product. It is the engine, but we have other products sitting on top of it to make it work properly.""We have had some issues with the SCSM on-premise deployment version in the imaging aspects.""We would like to see a web-based interface that works on mobile devices.""I have found SCSM not adequate enough to carry out some functions.""The configuration could be easier.""One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have."

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"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution.""Since Spiceworks is a free tool, it's not very scriptable or customizable.""Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."

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Pricing and Cost Advice
  • "The price should be lower."
  • "The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."
  • "It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."
  • "The license for SCSM is cheap."
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    Questions from the Community
    Top Answer:For our cloud-based deployment of SCSM, the Autopilot is the best feature.
    Top Answer:We have had some issues with the SCSM on-premise deployment version in the imaging aspects. Using the SCSM with Intune cloud we are able to manage only the workstations and endpoints, along with the… more »
    Top Answer:Spiceworks is generic and free.
    Top Answer:Since Spiceworks is a free tool, it's not very scriptable or customizable.
    Top Answer:We're using Spiceworks mainly for infrastructure monitoring.
    Ranking
    13th
    out of 56 in Help Desk Software
    Views
    3,006
    Comparisons
    2,020
    Reviews
    7
    Average Words per Review
    488
    Rating
    7.4
    25th
    out of 56 in Help Desk Software
    Views
    4,135
    Comparisons
    2,720
    Reviews
    4
    Average Words per Review
    604
    Rating
    6.3
    Comparisons
    Also Known As
    System Center Service Manager
    Learn More
    Overview
    System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
    Offer
    Learn more about SCSM
    Learn more about Spiceworks
    Sample Customers
    Fibabanka, UMC Health System
    Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
    Top Industries
    REVIEWERS
    Hospitality Company14%
    Comms Service Provider14%
    Government14%
    Construction Company14%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Government16%
    Comms Service Provider13%
    Educational Organization5%
    REVIEWERS
    Manufacturing Company14%
    Construction Company11%
    Educational Organization7%
    Transportation Company7%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider20%
    Government8%
    Educational Organization6%
    Company Size
    REVIEWERS
    Small Business35%
    Midsize Enterprise29%
    Large Enterprise35%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise17%
    Large Enterprise61%
    REVIEWERS
    Small Business53%
    Midsize Enterprise28%
    Large Enterprise19%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise19%
    Large Enterprise53%
    Buyer's Guide
    SCSM vs. Spiceworks
    July 2022
    Find out what your peers are saying about SCSM vs. Spiceworks and other solutions. Updated: July 2022.
    610,229 professionals have used our research since 2012.

    SCSM is ranked 13th in Help Desk Software with 7 reviews while Spiceworks is ranked 25th in Help Desk Software with 3 reviews. SCSM is rated 7.4, while Spiceworks is rated 6.0. The top reviewer of SCSM writes "Good technical support and integration capabilities but it needs to be easier to create custom reports". On the other hand, the top reviewer of Spiceworks writes "Helpful for ticketing and visibility, but doesn't remove unused devices automatically". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Clarity SM, JIRA Service Management and BMC Helix ITSM, whereas Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Management, Lansweeper and ServiceNow. See our SCSM vs. Spiceworks report.

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    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.