We use it for end-to-end project management as per the received requirements. There is a customized module called the Project Management System (PMS) where we receive the requirements.
Once a requirement is received, it is automatically circulated to the respective Persons In Charge (PICs) within the project. They review the requirement and schedule meetings accordingly.
If there is a specific requirement or new technology that is not available in-house, we reach out to partners. The management process is carried out through various stages in the system.
When a particular milestone is achieved, it automatically progresses to the next stage. For example, once vendor selection is completed, it moves to the contract phase. We process the contract with the vendor based on their policies and then finalize the contract with the client.
The client and vendor contracts need to align, and the system provides different windows for each to ensure synchronization. This flexibility is provided by the system.
Although the system is old and not very scalable or easy to maintain, our team is well accustomed to it. We have a dedicated team based in Singapore that easily handles any user-facing issues. When we log a ticket, it is resolved within 24 hours.
After the contract is finalized, we move to the resourcing phase, which is another module. Once resourcing is completed, the project kickoff takes place, followed by project management for the delivery. This includes kickoff meetings and a Quality Review Board (QRB) meeting. The QRB meeting ensures the delivery of a comprehensive quality plan based on the project plan. After obtaining consensus from all stakeholders, we finalize the delivery date and project plan. The plan includes the number of sprints and milestones for the specified duration, which could be one year, one and a half years, or two years.
